Everything was an easy smooth process. Nancy was the best…read moreshe does more than expected and covers all the little minor details before I can even think about them. What a excellent experience.

My wife and I had been car searching for two days. Finally I said lets go over into Carrollton and…read moresee what we can come up with. I've always seen this dealership when I went to the doctor and said that I'm gonna stop there and man am I glad we did. Nice clean vehicles, they take pride in what they show to sell you. We will be back to get another one from you Lake Carroll Auto..

My 2023 F 150 Ford truck had something scratch the window inside the door. The scratch was vertical…read moreand on the inside. I was told by the service advisor that the first appointment to drop off my truck would be February 8. Today's date January 19. I was then told that they would not fix it on the 8th I would have to make another appointment to bring it back for the repair to be done. I called Ford customer service and they made me another appointment with a different Ford dealership for next week DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU WANT CUSTOMER SERVICE

Helen , I talked to Chris when this happened Pugmire Ford should stand behind their employees if…read morethey screw up they should fix the problem I pre-paid for transmission that wasn't the problem you wouldn't put my old one back in probably because the mechanic wasn't gonna get paid to put it back in I paid $8000 for something I did not need so basically I'm out of $8000 when all it needed was a TCM. It should've only taken a day but yet you've had my truck for three weeks obviously Pugmire Ford does not stand behind Their employee that screwups

*********UPDATE 8/11/22***********…read more THIS IS OUT OF EXPERIENCE ALL STATEMENTS ARE FACTS. This morning I get woke up by a phone call from Stephanie stating they needed the current mileage of the Jeep that I had bought through financing and when I say financing my financing was done through credit acceptance, not the dealership. I asked why they were needing the mileage. Stephanie then replied because we are looking at the depreciation value of the vehicle because we are terminating the agreement. I stated back to her. No we are not terminating the agreement. Why would you call me stating this? She states that the owner was feeling uncomfortable on moving forward with the agreement. After a conversation with someone on Facebook Messenger, that person that she was referring to was Chris who I assume is her husband and to be completely clear. He contacted my husband. He requested a friend request of my husband and then proceeded to message my husband making outlandish statements that were completely false and also being the one badgering and threatening towards my husband. No one has been threatening and badgering towards the owners of one owner finance. As of this point, we have also sought out legal representation with a law firm. We have contacted credit acceptance, notified them that an attorney has been involved that if they in any way shape or form try to revoke or do anything to this contract that we would see them in court and we would sue both them and the dealership. I will not be threatened. My husband will not be threatened. We will not be badgered and discriminated against by the dealership, at this point The discrimination has already been completely out of control. We don't know why they're so homophobic or what their problem is but they chose the wrong married couple to try to do discrimination, badger and threaten. Everything that me and my husband do is always recorded video and audio through body cam recording devices at all times if anyone touches that Jeep and they have no legal right to do so. By the way, I've already confirmed with my lawyer then they would be making the biggest mistake and they will be taken into court and we would sue them. That is not a threat. That is a professional promise that we will pursue all legal actions against credit acceptance and one owner finance. As a review expert on multiple platforms and social media, I definitely now will tell anyone if they ever asked about this dealership. In full truth by experience not rumor not fake information that they are the worst car dealership to ever even think about going to to stay the hell away from them and go somewhere else where you will not pay two to three times more the value of the car when I look back at the paperwork. Just to be clear, the Jeep's value is only $2500.00 they sold it to me for over $6,000. When I financed it, credit acceptance added almost $10,000 on top of it and interest over interest payment a 22.99% to be exact having me pay $15,522 for a vehicle that is only worth $2,500. So yes, if you have any thoughts of dealing with a used car dealership stay away from one owner finance. They are trucks and they are not to be trusted.

I went to other dealerships before I went to John Thornton Buick GMC and I was treated with such…read moredisrespect. I came in and talked to Shane the used sales department and let him know my experience with other had dealt and I was honestly scared to go through this process. Shane literally held my hand the entire way and was so sweet and showed me such respect and got me in the vehicle that I wanted to get in (Yukon) .I was so happy and impressed with his customer service and the way that he treated I highly recommend going to Shane- he's amazing!

Wife just picked her ATV4.. Dropped it off for regular…read moreservice... Found oil on front of motor..Washed it off..No oil leak was spotted.. 2000 miles over warranty..Asked about another warranty for what we pd for the damn thing.. It would have to be inspected.. Maybe should think about trading it in.. Wait a damn min..Its was gold when we bought it.. Now with 88000 miles.. Trade it in... Can't tell you how much warranty work has been done.. Just an old 60 country boy.. Was raised look where vehicle parked... Just what not one single drop of oil period... Hey Mr. Thornton, here is a idea. If you are going to sell vehicles for 70 thousand dollars and plus.. How about quit selling people a piece of shit.. Two things that should be at the bottom of the ocean.. LAWYER AND CAR SALESMAN..

This review is long overdue. I only know about the guys in the back. The parts department. They…read morehave always been available to help me without making me feel uncomfortable. Im an older lady who can still turn a wrench if needed. I love my nv, they have never made me feel out of place, I trust them and in today's economy that means a lot.

The customer service is a highlight here. It nullifies the fact that you are paying so much to get…read moreyour car worked on. But I trust these people here it's the only place i send my car

Service advisor ERICA VERELINE is unfit to work in customer service, or frankly, any position that…read morerequires basic honesty and professionalism. Throughout my warranty repair experience, she demonstrated a complete disregard for integrity and customer respect. The lies were constant. She repeatedly misrepresented the status of my warranty work, providing false information on multiple occasions. When it came time to settle the bill, she attempted to overcharge me by $133 beyond my warranty deductible. When I called to question this unauthorized charge, her response was to hang up on me mid-conversation. Not a dropped call, but a deliberate hang-up. The most disturbing part? When I confronted her in person with her manager present, she openly admitted to hanging up on me and showed zero remorse. She stood by her unprofessional behavior as if rudeness and dishonesty were company policy. Her manager's failure to address this conduct on the spot speaks volumes about the service culture at this dealership. Avoid Erica Vereline and Liberty Chevrolet at all costs. If this is the standard of service your dealership accepts, customers deserve to know before they waste their time and money here. I've reached out the Service Director Tony Dutton but have not heard back.

I would give zero stars if I could. Liberty Chevrolet completely lacks professionalism, customer…read moreservice, and basic human decency. They performed unauthorized work on my truck without my consent. To make matters worse, they lied to the warranty company about the completion date and gave us the complete runaround for days. Nicole was especially a disaster to work with--rude, disorganized, and completely unprofessional. She even went on vacation without notifying us that the truck was done, leaving us in the dark with no communication. After several attempts, I was finally able to speak with a competent individual that advised the vehicle was done the prior day (we never received a call in reference to the vehicle being ready). When we picked up the truck, the woman taking payment had zero clue of what was performed on the truck and when asked her exact response was "I have no idea". Proper customer service would have been to find out and let us know. This dealership is dishonest, lacks accountability, and clearly has no respect for their customers' time or money. I would never recommend doing business here.

We purchased a new Equinox from Mike Bell and are delighted with our new vehicle. The purchase…read moreexperience was great from start to finish. Of all the purchases we have made over the years this was best experience. The price was better than at other dealerships. If you're looking for a great place to buy a new vehicle I strongly recommend this dealership and most of all ask for Brian Haney he made the experience what it was great! Thank you Brian!

Wanted me to leave my truck for a " FEW DAYS" so they could diagnose a plastic insulator cap…read moremissing from my leaf spring Id eat a 6x9 rug from a public restroom before i ever go back to this dealership for anything.