This review is long overdue. I only know about the guys in the back. The parts department. They have always been available to help me without making me feel uncomfortable. Im an older lady who can still turn a wrench if needed. I love my nv, they have never made me feel out of place, I trust them and in today's economy that means a lot. read more

The customer service is a highlight here. It nullifies the fact that you are paying so much to get your car worked on. But I trust these people here it's the only place i send my car read more

I give them zero stars. I called before going to the dealership to see if they have the car I want to look at and they made an appointment and told me they would have it ready. After driving 1.5 hours over state lines the car was not there. Of course that is extremely poor customer service. At anytime they could have called us back and told us the car was unavailable so we could have stopped our trip and turned around but they did not. read more

Don't buy a car from Scott Evans Nissan in Carrollton. I had the worst experience with them. They have very poor customer service. I was promised to be picked up the finish the deal. I had to take a whole PTO day instead of couple hours. I had to call them to find why i wasnt picked up to finish the deal. They were clueless to the arrangement. Then finally someone said they would pick me. The next call was from the dealership stating they found issues with the car. It's not ready. I didnt received a call Thursday about this issue nor a call Friday. The car was supposed to be ready Friday morning. The GM said he would call me personally to let me know the time to get my check. He didnt call! I had to drive back to the dealership to get my down payment back! I I spent my entire day in Carrollton over something a 45 second phone call could've handled! read more

If there were more stars available, I would gladly give them to Scott Evans Nissan. Justin Patterson, the sales manager, Madison Arrington, my saleswoman, and Jerry Conner, the finance manager were absolutely the best. And the staff that I didn't deal with were courteous and friendly. The 2019 Nissan Rogue I bought I love. They polished the vehicle up, put gas in the tank, and said they were there if I had any questions. What more could a new customer ask for. Way to go SCOTT EVANS NISSAN! Grateful my sister told me to call Justin. He wasted no time in figuring out what he could do in sales, and gave me the sweetest lady to take me through the process. Mr. Conner was helpful, and they all made me feel I'd made the right decision in buying my vehicle from Scott Evans Nissan! A thankful customer! Faith V. Smith read more

Can I put ZERO stars? This place is an absolute joke. I was told a set price when I was called on the outcome of my cars diagnosis. They charged me almost 1k dollars more than what the set price I was told over the phone! They will find any little thing that you say is a concern with your vehicle and run with it. When I asked them how they came up with a conclusion on how that what was wrong and if they ran any diagnosing tests, they told me well no, we just went with what you said was wrong with it and put and two together. The customer service department is definitely something that needs to be better handled and train there employees to better handle situations with there customer. I HIGHLY recommend not taking your car here! read more

Great Team!! Very Easy and Quick Process!! We were told a price and when we got there it was that price!!

They were soooo awesome to deal with. The sales manager made sure I wasn't leaving without being totally satisfied on the car I was purchasing, and worked hard to get to the payment I wanted! Gave us a great trade in price on our car! The staff was all very friendly! It was quick and easy! Our salesman was very knowledgeable about the car and showed us how to work everything! It's the way car buying should be!! read more

Scott Evans Nissan - New 2023 pathfinder platinum! - Car Dealers Near Me - Carrollton, Georgia

love my used Frontier. Justin has bent over backwards to make me happy and I am. Thank you Scott Evans Nissan and thanks a million Justin read more

Very friendly parts and service department staff!!! They fixed my issue that I was having with my vehicle fairly quickly!!!

Great service, nice people. Took care of my car's recall and other service. Highly recommend.

I guess I should have read these reviews before I drove all the way out there. I was looking at an Infiniti they had on line and had some back and forth with one of their internet sales support. I decided on a Saturday that I was going to go take a look at it. Since it's an HOUR and 20 minute drive EACH WAY, I contacted her to make SURE the vehicle was there. She got right back to me to tell me yes, it's there, "when will you be there?" I told her and left. When I get there, Brandon asks if I'm here from TN to see the car.. No, why? Well, someone ELSE drove all the way there to test drive the car, and it wasn't there. It was supposedly "at the auction" but if I wanted to wait an hour or two, they might be able to get it back. I just left. read more

After 4 hours I managed to buy a truck from this dealership. The salesman (Kevin) was great. But, then you deal with SYLVESTER!! What a disaster for a manager. Rude to his employees and their customers. Took an hour for them to tell me what the truck cost (asked several times). Took 2 hours to get the finance paperwork ready, but took only 5 minutes to re-do the paperwork after I caught them trying to change the deal and I walked out. SYLVESTER chased me to my car and called me rude because I asked the salesman to call me when they got the paperwork corrected. NEVER AGAIN!! read more

Contacted the dealership multiple times over 3 days to come see a vehicle (even made an appointment to come and look at a vehicle with intent to purchase.) I contacted the dealership the morning that I was coming in to confirm that it was there. It was confirmed to be there, but after driving 2 hours to see it, my sales consultant kept showing me different vehicles. It became glaringly obvious that this vehicles was not there. Shame on this business! After reading other reviews,this seems to happen a ALOT! read more

Trying to buy a car right now...this spot is big trash and a huge waste of time. Avoid if your trying to stay sane and be polite lmao. read more

Just an awful place with awful customer service. I applied for a loan with my credit union and came in to buy a car. I was overlooked by 4 salesperson until i expressed my frustration. They got real friendly when i showed them the check. I left and the salesman didn't care. AVOID!!! read more

Rogue Sport 2019. New tires on my vehicle. A large puncture from Road Hazard knocked my back right wheel out just weeks after my new tires were put on. I was told multiple times that the tire would be in at 9AM. Guess what wasn't in at 9AM? The tire I ordered. The associate, John (I believe that was his name)...Basically just told me that the order didn't come in and I would have to wait on it. He gave no timeline other than "it should be here by 4PM". I assume I am being mislead again. I will lose precious hours on my transit and work. John hasn't come back or updated me once on where my tire is. This is the WORST Nissan I have been to and I will not be returning. It is always something here. False diagnostic last time which delayed me a day before, delayed parts, etc. 0 reliability. Complete and utter garbage. read more

Sylvester sucks as a manager or anything else, he's nothing but a attitude in a office chair. He acts like it's your pleasure that he's even selling you a car. They will pay you to let them fill out the Nissan survey you will receive, so that says a lot about this business's morals. Don't expect them to pay off your trade anywhere near the date you get the payoff quote till. read more

My review from two years ago was 5 stars. However, now I would not recommend any one go there. Customer service is little to nonexistent. They (top to the bottom: Scotty Johnson, Saeje Brown, Jon Lanham) are full of it. My family has bought 3 cars from SE in the past 4 or 5 years & we've sent others to SE because of the customer service. When I totaled my pathfinder, I decided to go back despite Mr. Rodney not being there because the service had been good. I totaled the car over Thanksgiving break. I stopped by after school 12/13/21 to ask if there were any teacher discounts (Cobb and Douglas school systems offer discounts at the local dealerships) and to let them know I would be coming in the following week. Met with Saeje, advised him that I'd be in the following week & asked about a teacher discounts & also let him know I was looking for another pathfinder. He advised me that he would get me the best deal possible and he would see me next week. Advised him that mom would be getting the car. He got my number, said he'd get her info so all I would have to do is come in & shop. Well, when school lets out for break, my dad and I go in to meet with Saeje. Did not do what he said. Didn't reach out to mom for info like he said. He had an appointment with some VIPs (I assume) because I was given Chris. I told Saeje that I wanted another pathfinder. So, they bring me a dodge journey. Poor Chris got wrangled into this mess. He was trying to move the trunk cover to let up the seats. I told him it did not have a third row; that is what I loved most about my pathfinder and it works for all of my school stuff and my girls' gymnastics stuff. Really, we should have left after that nonsense. However, my dad is soooo nonconfrontational and willing to give people many chances, we stayed. We get the car from SE dodge and drive it back to SE Nissan. No floor mats. Asked about them via service and I was told I could buy some. Whatever. Again, the whole process shows piss-poor customer service. At the end of January, the trunk stops opening manually or with the key. I called they told me to bring it in. I brough it in February. Chris (I think that is his name) in service told me that his team has been hit by covid and I would need to leave the car or I can drop it off at 730 and they can take me to work late. I tried to explain to him that I have two girls to drop off in car riders and we come from Douglasville. He didn't care. I went back the next week and saw Jon. Jon had been servicing the other pathfinder this time and was normally good about providing great customer service. I told him what happened with the trunk and that Chris told me I could be late to work and they could drop me off. Jon said to bring the vehicle back on the following Wednesday afternoon and he would give me a loaner because his first available appointment wasn't until Thursday. I was very clear in the fact that I had appointments and the girls have gymnastics appointments. That is why Jon said I'd have the loaner. Well, guess what people? Piss-poor customer service occurred on that Wednesday. Went to get the loaner and drop the car off Jon is acting like he didn't tell me to bring the car in. He didn't want to give me the loaner. He's telling me I can wait here. Sir, stop with the BS when this is what you told me to do. I got there at 325 to get all of this situated. Jon told me that oh it'll take me longer to call the insurance. This is what the freak you told me to do!! Scott Evans will just say anything and not live by their word. I was heated and I left. I called my dad and let him know about the run-around they were given. My dad called and Scotty Johnson was off when he called and he had to call the next day. Scotty acted like he cared and told my dad he would speak to the service team and all of the BS about covid. I could care less about that. Do what the freak you said you were going to do. Scotty was supposed to call me and my dad. Didn't...dad called. Now we have to pay for the latch to the trunk. read more

Scott Evans Nissan - Text message from Salesman Saeje - Car Dealers Near Me - Carrollton, Georgia

See all

I was charged for programming keys and I was told that I could get a refund but she had to talk to someone and she would get back with me .I called her several times and she never called me back. If scott evans needs that money that bad to lie to good customer. please avoid scott evans nissan. They are all lier's take your money to another car dealership. I only gave them a one star because you have to give them a star to post review but they don't deserve that. I've had nothing but bad experience with them from December 31 the day I purchased my car. I wish I would have left that car on the lot. Stay away from Scott evans nissan. All the bad reviews you read are true. I wish I would have read them before going there. read more

Never ever go to this dealership Customer service is worse They ask u to finance car before they show u car because their internet price requires to finance with them If u have cash money they will jack up price and ask u to pay before u look at the car you want to buy read more

READ BEFORE BUYING/TRAVEL to this dealership. I would give them ZERO stars if I could. So I drove 2 hours to take a look at an Is250 matte black that is on there website well I'm pulling up and I don't see the car So like many others I think it's in the back or something. Once I go into the place they bomb rushed me with questions asking me where I would how much I make and how would I be paying today. I responded with I will be paying in cash and I'm here to see the Is250 we have been talking about when they seen I wasn't going for what they want the guy said the vehicle had been sold. I understand the business strategy's they there using its to draw people into buying a new car but false advertisement of a vehicle that's not at the property anymore if it ever was is just wrong I drove 2 hours there and 2 hours back home a whole 4 hours wasted when they/y'all could have just taken the (ads) down All in all go to this place if you want to get the run around or want your time wasted this place sucks and from me and many other people that have Experienced this same this at this play you get (ZERO STARS) 0. Have a wonderful Day and be safe. read more

This dealer will advertise on Craigslist (used) cars they do not actually have, I even called about one and was invited down to look at it. Upon arriving I was given all sorts of excuses. Finally I was told the car was up at their Scott Evans Dodge dealership three miles away. So I drove up there only to find NO CAR. Biggest problem about the whole situation was the sales guy kept asking if I would care to look at new cars. To me that's Bait N Switch! read more

Online Presence? - DO NOT TRUST Liz! Ok, so I have been shopping for a vehicle for a bit now and regularly check out the listings on one of the major car listing sites (Car Smart People - if you can translate that) which allows you to make contact with their internet team. I did this for one of their vehicles that was showing had an accident on it's CarFax. (Just an FYI everyone - an accident even when repaired lowers the value of a car at least 10-30% no matter how nice the repair was done - the dealers definitely take advantage of this when they pay YOU for a car so be aware when you are going to pay THEM). Anyhow, so the Internet Sales lady named Liz responds via telephone to my inquiry - here are her promises NONE OF WHICH WERE KEPT! I wasted more than 5 hours total due to her empty lies and B.S. (more than 2 hour drive each way plus time at the dealership) 1) She acknowledged the car had been in an accident and that "We will aggressively deal with you on the price once you are here in person" - LIE 2) Since I was coming a distance she offered that if we did not come to agreement on a price they would give me a certificate for a free oil change. - LIE - not offered 3) She promised me what she kept referring to as a "Savings Certificate" and said all I had to do was respond to her text that she sent and it would be waiting for me at the dealership. - LIE - no such thing existed 4) She backed up her position stating that they had quotas to be met and were not meeting them and it was near the end of the month so they would do everything to get me an awesome price on the car. Trying to do everything she could to convince me it was worth the drive to their dealership. - I was offered the price the car had been listed at online for 3 months before it was just jacked $500 a couple days before my inquiry. Due to Liz's promises I had come to the dealership expecting a price $1500 lower than offered...this would have been effectively a 9% discount. (I would like to point out that the car's value with NO accident is what they were asking for it in Excellent condition via KBB) Anyhow, they might be okay to deal with if you walk in off the street and just want to wing it with buying a vehicle but when it comes to promises from their Internet Sales Staff - DO NOT TRUST THEM! I would point out that the Internet Sales Staff at the Nissan dealership in Doraville has full authority and they honor what they say - just purchased a car from them painlessly and at a great price...what we all wish Car Buying would be. Do I think that Scott Evans Nissan should have taken some responsibility for their employee - MOST CERTAINLY - Did I get *anything other than an "I'm Sorry" - NOPE. read more

I was in the process of narrowing down what vehicle I wanted to purchase, I went in for a test drive and all was fine. The sales guy would not lay off trying to get me to trade a vehicle I was not interested in selling even after I had asked him to drop the subject. I had made it clear that I intended to make a decision and purchase my new vehicle in 6 weeks. During that time I received multiple sales calls and I asked to not call. They continued to pester me; therefore I purchased my Juke at a different dealership. My vehicle had been recalled and I had to take it in for service at Scott Evans. Fast forward to a year and a half, I've received tons of junk mail from them and now am receiving calls asking me to trade in. I, again, said I was happy with my car and to please stop calling me which they do not respect. I feel they're too aggressive in their sales tactics and so would have bought my vehicle there had they not have been soo pushy. read more

Great example of old school tactics and tricks to screw customers. When we got to the finance manager he actually changed the price on the deal and called it a communications error. They then changed the finance rate and terms from what we agreed to. When we got up and left they blamed us for not understanding the rebate offers. So when we agree to a price and sign a paper that has that price and then they change the price and try to get us to sign it it's out fault? RUN from this place! read more

Service department is the best ! They always listen to our concerns , keep dealing with the problem until they get it solved and have your car ready when they say it will be ready. They do all this while being professional and very pleasant. Any dealership can sell you a car but the service department will bring you back to purchase a car again. Thanks to John and the friendly crew at Scott Evans. read more

Stay away from this place! I went in to look at a used vehicle and they wouldn't even show it to me without talking financing. I have an outstanding credit score and was ready to drop a substantial down payment which would have been 1/3 of the vehicles value. The salesman didn't ask about a down payment but asked what a comfortable monthly payment would be and I told him what I thought. He made a few cocky arrogant statements and disappeared for 20 minutes and was chit chatting with all the other sales people and forgot about me. I left as the Covid numbers are high and NOBODY in the dealership was wearing a mask and no longer felt comfortable. Skyler the owners son approached me and my wife in the parking lot and asked what was wrong but at this point it was too late and me and my money decided to go somewhere else. read more

If you are a woman- AVOID this dealership. I recently was considering buying a new car and I visited this dealership. My salesman Chris was professional and polite, but the pushy sales manager Bradley is stuck in 1953. He literally "mansplained" to me what a lease was. I have purchased MANY vehicles and am the CFO of my company. I am incredibly aware of how leases work as well as finances in general. But he proceeded to waste 15 minutes of my life explaining these things in the most condescending manner, it would have been hilarious if it weren't so insulting! And here is the kicker- Bradley is much younger than me! So this little snot nosed kid felt superior enough to speak to me that way. What a joke. Oh and they are selling former rental and fleet vehicles which are valued less than a normal used car.When I asked if the car I was looking at was a fleet, I was told no. Yet the carfax proved them to be liars. Avoid this dealership. read more

I took my car in for service and was really surprised at the great service and knowledgeable service advisor Mr. Daniel Kerry. Thanks to him I feel more comfortable driving my car today! I will be their customer for life and will always ask for Mr. Kerry!!! read more

Had the displeasure of working with a gentleman named Chase. I will say that buying a new car from them was a great experience, but buying a used car for my daughter was horrible. Do not go to this location if you're in the market for a used car. They wouldn't even tell me the price of the car until I gave my social and signed a document. The guy considered me a moron because he said it was to protect my identity. I don't need my identity protected to see a number on a piece of paper, in fact, my identity was safer BEFORE I gave you any information or signature. I am a moron for continuing the sale, but my daughter wanted that vehicle and I was tired of driving around. Avoid this place, go anywhere else. I'd honestly say that the buy-here-pay-here folks are more honest and up-front than these people. read more

We drove to Carrollton from Lagrange based on reviews! We were so impressed with Justin and Brandon! They went above and beyond to make us feel welcome, had the truck we wanted to test drive and the moment we said we wanted it but needed running boards on it they checked the stock and took the truck back to have them installed before we left! That was so impressive! both Justin and Brandon made us comfortable and checked to see if we needed anything while we waited on finance, and they went the extra steps to get us exactly were we wanted to be on rates and price without haggling or fuss. I am super impressed with this dealership. If you are thinking of a Nissan or used vehicle take the drive to Scott Evans and you will not be disappointed. everyone is nice and they DO go the extra mile. We spent nearly all day at our local Nissan dealership in Lagrange and they would not do anything to even try to get us the rates and payments we needed, or give a great deal, I went to Scott Evans and Justin and Brandon asked what we needed and wanted then made it happen through Nissan. YOU WILL NOT BE DISAPPOINTED!!!! The Suttons read more

If I could leave less I would, needless to say my elderly mother took her 2018 truck up there to see why the check engine light was on and at no point has anyone been able to tell us why. However, they ended up getting her in a new truck. After we discovered this had happened we tried to go up there and just get her old truck back which they refused. The scammed her into a new truck and an additional $10,000 in fees and randomness they slipped into the paperwork. They do not care about anyone and I don't recommend ever doing business with them. It's truly saddening that the world we live in have people like this out there but here we are. In my research and talking to police, I found that although this is unethical it's not unlawful and there should be a law to protect the elderly from this level of deceit. read more

My son was in the market of buying a used car and he was inquiring about one at this location. He was given the runaround about when a safety check would be done. Today he called and had the phone on speaker so I could hear the conversation. The Sales General Manager was was extremely rude to him and told him that he would only give him $1000 for his car, which was no big deal. He then demanded with a snotty attitude, "How are you going to pay for the rest of the car?" "Do you have cash for the difference?" My son said, yes and he still was nasty. Just to assume that a young 20 year old doesn't have money and treat them like garbage is just poor business.There is no way I would recommend this dealership!!! If that is how they treat a potential customer, I am sure he can find another place that would be willing to take his money and give a lot better service. If I could give negative stars, I would. read more

DO NOT TRUST 'EM...We were ready to purchase a vehicle. Before getting to the finance manager, they kept trying to get us to sign papers without any details. We were presented an handwritten page with only our monthly payment and wanted us to sign. After sending the salesperson back 3 times stating I am not going to sign a blank statement and requested to move forward to finance mgr to go over the details, they still refused to present the details of the finances that supported the payment. They did not tell us the interest rate or nothing, only the handwritten page they wanted us to sign. After reading previous comments, I am certain they were going to change the finances on the form. Very pleased that we walked away from there. DON'T GO to this place! read more

My mother purchased a vehicle from Rodney Freeland about a month ago. She told me that she had a great buying experience. Since she bought her car, she kept telling me to go see Rodney Freeland. I didn't think anything of it. This past Saturday, 10/20, I was in Carrollton and decided to stop by. Mr. Rodney was nice and friendly. He is also very professional. He gave me my options and I was ready to give up. He was not ready to give up. He showed me three vehicles. I was not a fan of the first two. However, I told him that I really had my heart set on an SUV. I have young children and I teach and I need room for all kinds of things. Mr. Rodney made it happen. I've posted on facebook and now google. I'll be copying this same post for yelp. If you are in need of a vehicle, you need to see Mr. Rodney Freeland! He will do whatever he can to help you. He worked on my situation for at least three hours. I'm not going to fake the funk like some people may do...my credit is not the best and that is why it took so long. Let Mr. Rodney help you get where you want to be. As far as the other staff is involved, Jessica was friendly. Chris was nice and friendly as well. Mr. Brown in the finance office was nice and friendly as well. I was pleased with the overall experience. I'm thankful for Scott Evans and the experience that I received. I look forward to doing more business with you in the future. Thank you for helping me and my girls get into the vehicle we needed. read more

Unfortunately, I did not have a good experience at Scott Evans Nissan. I did all my homework and got the best possible deal in writing via email from them before driving over 30 miles to purchase here. When I arrived they would not honor the pricing that they had provided to me in writing. I was extremely disappointed and surprised. I would recommend shopping elsewhere. read more

They advertise a price on the internet and in the local paper. You go there to buy it and they try to get you to pay an "environmental fee" of $700 (addendum) which, they will tell you, they don't know what it's for. Also, they ask a silly amount for "document fee." Even if you make a deal after all of this silliness, they try to get you to finance it with them and if you don't -- the price goes up. They even tell you this!! Good grief!! Stay far, far away. read more

Very friendly staff and their charging station refreshed my car. I am a leaf owner and had to drive a long distance to get here and this was the closest station within a 25 mile radius. With 12 miles left I was relieved to see them. read more

So me and my fiance have been car shopping for awhile. So we decided to call Scott Evans Nissan and I talked to Shelby Moore.. And she was very kind and courteous. Helped us find the car we loved.. We drove out very happily. Thank you for a great purchase.. read more