We purchased a car yesterday with Jon Day. He was absolutely wonderful to work with. He was very…read morepatient with us and not pushy at all. He was definitely the ideal salesman to work with. I would highly recommend him. The whole buying experience was seamless.

I had an issue with the ecu on my truck and brought it here to be flashed. They have a nice…read moredealership and a friendly staff. I talked to a few sales people as I waited and they were all low pressure. The service staff was great too. The flash worked and the truck is fine now

2 years ago I purchased a car from Thorton Road Kia. It was an all day process where I walked away…read morefeeling screwed. They wore me down until I paid their price..after agreeing to my price, they increased the price by $20 here and $20 there until I just gave up. I will not be going back there. A week ago, we had the opposite experience at Pugmire. We set our price and they did not accept at first. We left and had lunch. During lunch my wife received a few phone calls to negotiate. We walked away feeling successful. We love our new 2017 Ford Explorer and the new relationship we have with this great business.

My 2023 F 150 Ford truck had something scratch the window inside the door. The scratch was vertical…read moreand on the inside. I was told by the service advisor that the first appointment to drop off my truck would be February 8. Today's date January 19. I was then told that they would not fix it on the 8th I would have to make another appointment to bring it back for the repair to be done. I called Ford customer service and they made me another appointment with a different Ford dealership for next week DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU WANT CUSTOMER SERVICE

This review is long overdue. I only know about the guys in the back. The parts department. They…read morehave always been available to help me without making me feel uncomfortable. Im an older lady who can still turn a wrench if needed. I love my nv, they have never made me feel out of place, I trust them and in today's economy that means a lot.

The customer service is a highlight here. It nullifies the fact that you are paying so much to get…read moreyour car worked on. But I trust these people here it's the only place i send my car

Everything was an easy smooth process. Nancy was the best…read moreshe does more than expected and covers all the little minor details before I can even think about them. What a excellent experience.

My wife and I had been car searching for two days. Finally I said lets go over into Carrollton and…read moresee what we can come up with. I've always seen this dealership when I went to the doctor and said that I'm gonna stop there and man am I glad we did. Nice clean vehicles, they take pride in what they show to sell you. We will be back to get another one from you Lake Carroll Auto..

*********UPDATE 8/11/22***********…read more THIS IS OUT OF EXPERIENCE ALL STATEMENTS ARE FACTS. This morning I get woke up by a phone call from Stephanie stating they needed the current mileage of the Jeep that I had bought through financing and when I say financing my financing was done through credit acceptance, not the dealership. I asked why they were needing the mileage. Stephanie then replied because we are looking at the depreciation value of the vehicle because we are terminating the agreement. I stated back to her. No we are not terminating the agreement. Why would you call me stating this? She states that the owner was feeling uncomfortable on moving forward with the agreement. After a conversation with someone on Facebook Messenger, that person that she was referring to was Chris who I assume is her husband and to be completely clear. He contacted my husband. He requested a friend request of my husband and then proceeded to message my husband making outlandish statements that were completely false and also being the one badgering and threatening towards my husband. No one has been threatening and badgering towards the owners of one owner finance. As of this point, we have also sought out legal representation with a law firm. We have contacted credit acceptance, notified them that an attorney has been involved that if they in any way shape or form try to revoke or do anything to this contract that we would see them in court and we would sue both them and the dealership. I will not be threatened. My husband will not be threatened. We will not be badgered and discriminated against by the dealership, at this point The discrimination has already been completely out of control. We don't know why they're so homophobic or what their problem is but they chose the wrong married couple to try to do discrimination, badger and threaten. Everything that me and my husband do is always recorded video and audio through body cam recording devices at all times if anyone touches that Jeep and they have no legal right to do so. By the way, I've already confirmed with my lawyer then they would be making the biggest mistake and they will be taken into court and we would sue them. That is not a threat. That is a professional promise that we will pursue all legal actions against credit acceptance and one owner finance. As a review expert on multiple platforms and social media, I definitely now will tell anyone if they ever asked about this dealership. In full truth by experience not rumor not fake information that they are the worst car dealership to ever even think about going to to stay the hell away from them and go somewhere else where you will not pay two to three times more the value of the car when I look back at the paperwork. Just to be clear, the Jeep's value is only $2500.00 they sold it to me for over $6,000. When I financed it, credit acceptance added almost $10,000 on top of it and interest over interest payment a 22.99% to be exact having me pay $15,522 for a vehicle that is only worth $2,500. So yes, if you have any thoughts of dealing with a used car dealership stay away from one owner finance. They are trucks and they are not to be trusted.

Watch out for the lifetime warranty. Most of what's on the sheet I think they just make up. If you…read moreadd it all up to get 100,000 miles you'll have $4400.if you look beside the price it says plus shop/parts fees and at the very bottom they're probably gonna say you need alignment to add on more. On the 15,000 interval recommended on one of the services doesn't really need to be done until 40 to 50,000 by GM specs this place is the biggest scam ever. So look out for the lifetime warranty you're paying for your own engine and transmission.

Hooray ! What a great experience! My son needed a new vehicle so I went to see Tim Fordham at Mike…read moreBell Chevrolet. He is so wonderful to work with . No pressure , lots of information and just an all round nice man. I trusted Tim to help my son pick the perfect car and figure out the payment he could afford . I appreciate buying a car from such a great dealership ! Thank you Tim and team Mike Bell !

We purchased a new Equinox from Mike Bell and are delighted with our new vehicle. The purchase…read moreexperience was great from start to finish. Of all the purchases we have made over the years this was best experience. The price was better than at other dealerships. If you're looking for a great place to buy a new vehicle I strongly recommend this dealership and most of all ask for Brian Haney he made the experience what it was great! Thank you Brian!

Update: Mike Bell finally delivered my vehicle to my home 9/28/26 after starting repair work…read more7/11/26, that 2 months and 3 weeks later if you're counting. My wife drove my truck 24 miles and was left on the side of the road with a brand new motor overheating. However, Mike Bell Chevrolet finally took some initiative and had it towed back to their less than wonderful establishment. I was then informed 9/29 that an engine coolant hose had come loose. I also reported that in the 24 mile return of my vehicle, it is now bouncing when it was accelerating and told by Anthony, the service advisor, that he didn't notice anything of the such when he drove. However, I drove it very bouncingly, if that's really a word, to Athens, Ga. Only to take it to Athens Chevrolet with a check engine light on and reduced acceleration. Ona brand new motor with now 142 miles on it and it's been returned now a 3 rd time. These guys have no clue what they are doing!! I will happily report what the new Chevrolet service department advises of the issue hopefully this week but I'm confident it won't take close to 3 months this time. Save yourself this trouble and go elsewhere!

Alan, Rod, and tayon were very helpful and made our buying experience amazing. I am very picky and…read morethey handled all of my needs

I went to this lot inquired about trading my car in but my credit was not good enough for a car…read morepayment so I ask the gentleman to just show me some cash pick up trucks that I can just make a cash buy on and he recommended for me to look on line instead of just showing me some why I was there I felt some kind of way