I went to other dealerships before I went to John Thornton Buick GMC and I was treated with such…read moredisrespect. I came in and talked to Shane the used sales department and let him know my experience with other had dealt and I was honestly scared to go through this process. Shane literally held my hand the entire way and was so sweet and showed me such respect and got me in the vehicle that I wanted to get in (Yukon) .I was so happy and impressed with his customer service and the way that he treated I highly recommend going to Shane- he's amazing!

Do not buy a vehicle from this dealership. I purchased a one owner truck from them, sent a wire…read morewithin 2 hours and the deal was contingent upon receiving on Friday. The truck was not delivered, after giving the "salesman" Nathan multiple chances to correct so i would not miss a very important meeting his response was "I tried, it was out of my control". They made no effort to correct and when i asked to wire my funds back, took several hours to get a response: "a check is in the mail". Now I have no truck, am out $71,000 and have yet to receive a phone call of any kind only text messages. Several reviews say they don't care about customer service and they are absolutely correct. Such a shame, just communication and effort would have made all the difference in the world.

I purchased a 2017 Porsche Macan S from Carrollton Motors and couldn't be happier! The service was…read moreexceptional and the staff were friendly and incredible helpful!

This was the best time I had vehicle hunting. Not once was I harassed. When I called and said I was…read morecoming they had the vehicle I wanted to see all clean and ready. We laughed alot while trying to find the best pricing. And I left with the vehicle I wanted! Highly recommend this place, you won't be disappointed. And they are extremely honest, so if you go in with your non negotiables, your time will not be wasted if they can't help.

My 2023 F 150 Ford truck had something scratch the window inside the door. The scratch was vertical…read moreand on the inside. I was told by the service advisor that the first appointment to drop off my truck would be February 8. Today's date January 19. I was then told that they would not fix it on the 8th I would have to make another appointment to bring it back for the repair to be done. I called Ford customer service and they made me another appointment with a different Ford dealership for next week DO NOT BUY A VEHICLE FROM THIS DEALERSHIP IF YOU WANT CUSTOMER SERVICE

Helen , I talked to Chris when this happened Pugmire Ford should stand behind their employees if…read morethey screw up they should fix the problem I pre-paid for transmission that wasn't the problem you wouldn't put my old one back in probably because the mechanic wasn't gonna get paid to put it back in I paid $8000 for something I did not need so basically I'm out of $8000 when all it needed was a TCM. It should've only taken a day but yet you've had my truck for three weeks obviously Pugmire Ford does not stand behind Their employee that screwups

If there were more stars available, I would gladly give them to Scott Evans Nissan. Justin…read morePatterson, the sales manager, Madison Arrington, my saleswoman, and Jerry Conner, the finance manager were absolutely the best. And the staff that I didn't deal with were courteous and friendly. The 2019 Nissan Rogue I bought I love. They polished the vehicle up, put gas in the tank, and said they were there if I had any questions. What more could a new customer ask for. Way to go SCOTT EVANS NISSAN! Grateful my sister told me to call Justin. He wasted no time in figuring out what he could do in sales, and gave me the sweetest lady to take me through the process. Mr. Conner was helpful, and they all made me feel I'd made the right decision in buying my vehicle from Scott Evans Nissan! A thankful customer! Faith V. Smith

The customer service is a highlight here. It nullifies the fact that you are paying so much to get…read moreyour car worked on. But I trust these people here it's the only place i send my car

I'm giving them two stars because of the "after the sale experience". You can buy the car almost…read moreanywhere, similar pricing and so forth. Our sales guy was nice enough but the separation comes after the sale. I needed some assistance and called the contact I had who turned out not to be the person I needed but he also didn't offer to get me to that person! I had to ask and push for it. All I kept getting was "it's out of my hands", I get it but you know your organization and you know who I need. How damn hard is that? I won't go back there after this is settled for anything.... Anything!!!!

purchased a car with low beam headlights so dim you cannot see at all. Took back hoping to get…read morefixed. I was told that replaced bulbs. no change at all. I have to drive with high beems. very upset

This an absolute great place to shop and buy a vehicle from. Buying a new vehicle for a lot of us…read morecan be stressful and chaotic. Here they make it simple and easy. They actually care about the customers and stand behind them more than their inventory. Can't say enough good things about them.

We bought a Jeep that had a few minor things that Matt said he would fix. As soon as our schedule…read moreallowed us to we took the Jeep back to Matt and he resolved the issues as promised. I highly recommended buying a vehicle from Matt.

NO STARS!! Paid cash for a car there.They said it was in perfect condition and even tried playing…read moregames,like calling in from their cell phones,one call after another acting like they were someone interested in this car.I should have walked,but I bought the car.Less than 1 month I had to put a transmission in it,I had to put a -$125.00 power steering hose on it and SEVERAL other things.Now,less than 6 months later,the car died and I sold it to a junkyard for -$200.00.The motor was bad.The worst thing about it all,is I told all of them,that I needed a safe car for my son to drive to college.THIS IS WHAT I GOT!!!I. IN MY OPINION,STAY AWAY!!!!!!!