Service is amazing. They took time with me and even stayed after hours to make sure we got the…read morevehicle we wanted. I recommend 100%.

This has been the worst experience dealing with that office,there policies change from week to…read moreweek.Not everyone in that particular office IS RUDE,BUT THAT ONE PERSON WHO IS VERY UNPROFESSIONAL will express to you she not going to lose her job over taking a payment,now make it make sense???

We found the car we thought we wanted on the GM Certified car website. It was about 150 miles away…read more We emailed them and quickly got a reply back from Rey Saenz, used car salesman. After several quick emails, we made plans to drive down the next day. It ended up being a 5 hour drive and we arrived around 2pm. After a test drive, we started signing all the papers. After a night in a local hotel, we picked it up the next morning and drove home. Rey made this an easy purchase, answered all our questions, and felt like a new friend when we were done. Oh, and this was on his day off! Very pleased with Rey and the dealership.

This review is for the Body shop, this is my 2nd time bringing my vehicle to work on, I was…read moredisappointed on both occasions, the first time, the repair was not satisfactory, they forgot to put my front plate back on, when I reminded them about it, they tried to question me if I was sure, and the front grill was not put back correctly. And the 2nd time , I told the lady I was in contact with about my 1st experience and that I only came back because of her, and I explained to her about the grilled from the previous experience, and she said we will take care of it. But the 2nd time was worse than the first time, they forgot to put my front plate again , and the grill, one side was done correctly and the other side was still not good, when I brought that to her attention, she said I only mentioned one side and not the other side, I told but if they removed the grill to work on it they should have done it correctly, she said is only an extra clip they added to it, like is no big deal.. and they only fixed the front bumper and the fender. And the back door was not done because she said the insurance company didn't want to pay for it because they said it was not part of the accident. She only told me this after she was done with all of the repairs that were approved by the insurance company. I asked her why didn't you tell me this prior to doing the repairs, she said because I was rushing her to get my vehicle back on the road. So decided to call the insurance company to see why they didn't approve the repair for the rear of the vehicle, they said because they didn't think it was consistent with the accident and that the shop agreed with them. I even had her to add her manager to the email between her and I, but the manager didn't add his two sense to it. And this is very disappointing from a reputable company like this. Thanks.

I took my Pacifica in for a check engine light. Wound up being my fuel injector, had one replaced…read moreDecember of last year, so this is the second one replaced. When they replaced the first one they failed to clean up the fuel in the troughs. Which meant a second trip. This time when I picked my vehicle up, there was a fuel smell again. Took it back and they advised it was a leaking o ring which they had to order. When I was in Wess' office, his phone rang a few times. He made a comment twice that he couldn't deal with that caller and hit a button on his phone. I am guessing it sent them to voice mail. The next day I tried to call Wess numerous times to get an update, I'm guessing he hit the same button because I was sent to voice mail. Finally Tara picked up the phone and got me my answers and had Wess call me. Once my van was ready, on a Friday afternoon, my wife went to pick up my vehicle. She noticed where the door had been hit. She pointed this out to Wess, who said we could bring it back on Monday and he'd have a loaner waiting for me to fix the door. Monday comes and I'm there when they open. Wess is no where to be found. Tara once again comes to the rescue. She looks for a loaner on Wess' desk and can't find anything. It takes her about 20 minutes to get me checked in, a loaner and out the door. My car goes to body shop where they paint the door and do an excellent job. Tuesday rolls around and I call Wess, again getting his voicemail for my numerous calls that morning. Finally I get ahold of him around 2:00. He said he was waiting for the body shop to get done and then to get the nail patched in my tire before he called me. He finally let me know my car was ready for pick up around 4:30. It took two trips to get a injector fixed. They should have found the leaking o ring before on the first trip. I don't know who hit my car door, but that is unacceptable, however they did fix it. Customer service provided by Wess was subpar. Tara rocked and saved the day. However the overall experience was not good therefore I gave it 2 stars. PS the survey they sent afterwards had a broken link. The text they sent me with Wess' phone number came back to an invalid number.

I scheduled an appointment to have my truck serviced and to diagnose a noise coming from the wheel…read morewell. When I arrived, I was surprised to be told that my truck would need to sit at the dealership for a full week before anyone could even look at it. This doesn't make sense to me. The purpose of making an appointment should be to give the technician time on that day to at least assess the issue. Being required to leave my truck for a week without any guarantee it would even be looked at is extremely inconvenient. When I asked if I could drop it off at a later date--so the truck wasn't just sitting there--I was told by the service manager that they don't allow that. Overall, this defeats the purpose of having an appointment and makes it difficult for customers who rely on their vehicles daily.

Hardy Family Ford I…read morecame to Hardy Family Ford with a pre-approved loan, ready to purchase a vehicle. Unfortunately, the experience was nothing short of unacceptable. The Finance Manager openly told my wife and me that he was "out to make money" and refused to honor our pre-approved financing unless we agreed to give him extra on top of the loan. When we pointed out how rude and unprofessional this was, he escalated the situation by refusing to sell us a car altogether and asked us to leave the property. This behavior is predatory and disrespectful. A dealership should value customers and honor legitimate financing, not attempt to strong-arm buyers into unnecessary upsells. Instead of helping us, Hardy Family Ford made it clear that profit mattered more than integrity or customer service. If you're considering buying here, be aware: they may not respect your financing and could treat you poorly if you don't agree to their upsell tactics. I would strongly recommend looking elsewhere for a dealership that values honesty and professionalism.

Doesn't sound like this place has gotten any better. buying a lease trade in and I was trading my…read morecar they took my car to do inspection on it. while still there I decided to trade. So when clearing my stuff out I noticed that the cd I listened to while driving there was gone. I mentioned to salesperson and they just adamantly insisted there wasn't one there. I got the lease trade in and before leaving I asked where is the owners manual, Salesperson said this model doesn't have them in them anymore. Months later looking through this glove box found the owners manual on a top shelf in the glove box that is hard to see. So, 2 lies so far. Maybe 6 months later I took the vehicle to Hardy ford for the oil change and tire rotation special. Everything seems fine, driving home I get a flat tire. I look at tire that's flat and notice that it s a wheel that has a scrap from hitting a curb and I always k ow where it's positioned on the car and notice it's in the same place as it was before tire Rotation. No hands prints on any of the wheels that would be there if handled. I went to change tire and noticed the lug wrench did not fit some of the lugs. I was close to home and they were run flats, so drove it home. Got a socket that fit and they would just spin like they were stripped. Called Hardy ford, they insisted they had rotated the tires, THEY DID NOT. They also said bring it back and we'll change all your lugs for $100. Told them they are smoking crack. Took it to Discount Tire in Hiram. Took them an hour and a half to get the lugs off, balanced and rotated my tires for free and charged me $50 for the lugs AND informed me there is a class action law suit against Ford for using 2 piece lug nuts that over time of being impacted separate and swell. Ford new this and instead of telling me there is an issue and take care of it , they chose to LIE saying they rotated my tires, charged me and sent me on my way. What if I would of been driving on a trip out of state. I WILL NEVER GO BACK THERE. And I had purchased 3 vehicles there in the past.

I want to start off with the fact that I don't typically leave reviews on Yelp, but had such a…read morepositive experience at Carl Black that I felt it was necessary. Given the current economy and used car market, it's been so hard to find a dealer that we have felt is honest and loyal willing to offer inventory at reasonable values who are not looking to take advantage of customers. My wife and I reached out to Carl Black with hopes of receiving an honest opinion. We initially talked to Dixie and outlined our request on a limited budget. She was so friendly and let us know that they had options that would suit our needs. She was very responsive and attentive. Once we described what we were looking for, she put us in touch with Nate Rodriquez. Nate was absolutely the most professional person we have ever met and was attentive to all of our questions and requests. After listening to all of our needs, he recommended we test drive a 2021 Chevrolet Silverado High Country. This was exactly what we were looking for. It was within our budget and an absolute perfect ride. Hands down, this was one of the best decision we have ever made. My wife usually feels uncomfortable at dealerships, but they explained everything and there were no hidden fees. Nate was a complete Rockstar. I will be back for any purchase we make going forward. I would recommend Dixie, Nate, and Jacob Howerton to any of our friend and family looking to make a purchase. I appreciate the opportunity to be a customer of Carl Black and will be back time and time again. Honest and loyal!

Very dishonest. CarFax reports they have are either not accurate or fraudulent. purchased a 2022…read moreSilverado 2500 High Country and discovered that it had been wrecked. Front bumper, right panel and door had been replaced. Carl Black knew this because it was used as a Managers Truck prour to me buying. Also screwed me on APR on loan. I should have known better. I had heard about Carl Black years before ,