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Stivers Ford South

2.3 (19 reviews)
Open • 9:00 am - 7:00 pm
Updated 1 month ago

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GT vs. GT

Title: Deeply Disappointed in Stivers Ford South Sales Department I'm writing this review specifically about the Sales Department at Stivers Ford South, particularly Ed Pyle (Sales Manager) and Mike Gregg (Sales Consultant). I purchased a 2024 Ford Mustang Mach-E Premium from Stivers Ford South in December 2024 and had been extremely pleased with every part of that experience - sales, service, everything. I fully expected to buy my next vehicle there and really wanted to keep my business with them. When I decided to upgrade to a 2025 Ford Mustang Mach-E GT near the end of October 2025, I was given Ed Pyle's name. He told me he'd pass my information on to Mike Gregg, his "best" salesperson. From the very beginning, the communication was lackluster at best. I was put in contact with Ed on Friday, October 31, and then heard nothing until Monday, November 3 - and that was only after I followed up. Why am I chasing a sales department to try to give them business? I provided all the information they needed for my lease and trade-in, yet the first proposal completely ignored my trade-in. I was told Ed would review it the next morning. Instead of hearing back, I had to follow up again on Friday, November 7 because no one reached out. On top of that, they kept contacting my wife about this deal even though she had absolutely nothing to do with this purchase, which was frustrating and unnecessary. I finally received a revised proposal on Monday, November 10. It was high compared to other quotes I'd gotten (by that point I had reached out to other dealerships due to the poor communication), but at least it gave us a starting point. Unfortunately, that turned out to be the last proposal I ever got from them. I received other offers from different dealerships - including some very competitive ones I was ready to accept - and simply asked Stivers Ford South for full details of their proposal (mileage allowance, trade-in value, vehicle selling price, etc.). On Monday, November 17, I was told, "Yes I will," and then... nothing. No follow-up, no details, no effort to earn my business. In the end, we purchased our 2025 Ford Mustang Mach-E GT from Hardy Family Ford in Dallas, GA on Friday, November 21. They were responsive, transparent, and clearly wanted our business - a night-and-day difference from my experience with the sales team at Stivers Ford South. To be absolutely clear: * My disappointment is with the Sales Department only. * The Service Department at Stivers Ford South has been phenomenal. People like John Sullivan, Malina Herrera, and Tracy Graham have been exceptional every time I've dealt with them, and I fully intend to continue servicing my vehicle there. However, if you are looking to purchase a new Ford, I would strongly recommend going somewhere that actually acts like they want your business. Based on this experience, the sales team at Stivers Ford South made me feel like they couldn't have cared less about selling me a vehicle, and that's why they lost a repeat customer.

Piper B.

BEWARE!!!!!!! Bought a brand new 2025 ford explorer ST car from them in early August, and had it delivered. It is now nearing the end of November. I never saw the car in person but was sent photos and initially had great communication from TK. Car arrived with a giant hole in the seat. I reported it immediately upon receiving the car, and was told by Tk that this would be taken care of, she didn't answer my texts for weeks but assured me it would be taken care of by her manager. I was then sent to talk with Collin when she stopped responding, I spoke with Collin for MONTHS being assured it would be taken care of. They supposedly changed managers and had to get new approval. I went around and got quotes on the repair and submitted it per their request. I was told the repair quote from Ford was approved, and a check would be sent out on Friday after a few months of "I'll let you know". That Friday rolls around and no check was sent out. That next week I was told there was a new manager AGAIN, and I needed to speak with him. I have sent two emails with zero response before leaving this review. Collin is now also not replying to my messages either. So now I have a brand new 2025 ford explorer with a hole that was promised to be repaired by them, only to be left hanging for months. I have bought 3 brand new Ford vehicles personally in a span of 1 year (actually, 7 months), and additional vehicles for my work fleet. I will NEVER EVER buy from this dealership again and I will be leaving this review in every place possible until they decide to do the right thing and fix my seat. I also want to share an incident that happened with the delivery of the car. The car arrived getting 13mpg, it was driven by a young man (looked 18-22) for 4hrs to my location. He gets out of the car and the first thing he says is "this ain't no regular explorer" and that's when I said I know, it's an ST. He said, "This thing has power!" I didn't really think too much of it because yes, that's what it is made to do. I then drove it around town and saw it had got 13mpg on its last trip. I have NEVER been able to get down to 13mpg even if I keep my foot in it. Even when launching, and racing around- never. It gets 15 at the lowest. So the car was ran the absolute dog piss out of before it ever even arrived to me. This has to be the most unprofessional business I have ever dealt with, and I am a serial car buyer. I will not ever purchase nor recommend this business and will go out of my way to show the kind of business they're running. Thankfully I have all of this recorded in texts and emails to prove this entire story and their lack of commutation and lies. I wouldn't even say proceed with caution, I'd say DON'T do business with a company that is full of liars.

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I brought my truck in for maintenance and was a great experience. Everyone was so friendly.

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Ask the Community - Stivers Ford South

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Budget Truck Rental

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Watch your bank account as Budget might charge more than you expect. I was charged $121 for an…read moreextra day of rental for not using an after hour drop off on the holiday by 8am. I was there by 10am trying to arrange a way back home from the lot. If anything, why not prorate 2 hours rather than an entire day. I will need to rent a moving truck again to complete my move. Budget will not be used again or recommended.

This place is an absolute shady joke. We rented a truck for my mom. Pick up was easy, drop off was…read moreeasy. Then the lies, unprofessionalism and drama started. When she dropped it off, she returned tank back on full. The company was closed. We made another reservation for a smaller van for the next day. Pick up time was noon. By this time My mom noticed extra charges on her card. The guy at the the desk lied and said that tank was not returned on full and that because he had to go fill it up and he makes $30/hr , , he added a charge for $30. WTH. Have you ever heard of this kind of BS? On top of this, the new reservation that was made would not be honored because he said he had someone coming for pick up in 4 hours and he was concerned she would not be back. Unbelievable! There is some shady stuff going on at this location. Steer clear! My guess is that they are renting to people without a reservation to make money. How can you make a reservation and then be told that they can't honor your reservation? And to top it off, this joker had the nerve to charge my mom a $75 no show fee for her reservation. Run Run Run. We ended up at Uhaul on Old National which presented a wonderful experience. No extra fees, no unprofessionalism, no drama. Uhaul was originally out of vehicles and that's why we didn't go there first.

Stivers Ford South - car_dealers - Updated May 2026

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