Zero stars This all stated when I purchased a new(ish) 2025 Ford F150 from stivers ford south in Union City, GA on 2/23/2026. The ads for the truck stated that the truck had 7 miles on it, but when I got t here I found out that it had 3,499 miles on it. I had communicated with them verbally, via text, and email prior to making the 2.5 hour trip down there. They never mentioned that the truck was part of the Ford Courtesy Transportation Program (FCTP) or that it had 3,400 miles on it. After negotiating I ended up agreeing to purchase the vehicle. One of the big selling points that was stated multiple times by both the salesman (Okon) and the sales manager (Curtis) was that it would have a full warranty that started that day and would be adjusted for the current mileage. Later, when setting up the Ford app and registering on the Ford Support website, I found out that Ford Motor Company showed the warranty start date as July 26, 2025. As you might expect, I was not happy about that and contacted Ford customer service and stivers ford south. See the attached image for a summary of all the times I contacted someone at Ford or at Stivers. They continuously claimed that it was just a paperwork error and that they were working with Ford Motor Company to straighten it out. But In the end it became obvious that it was not something that could be fixed. I verified that fact with Ford Support and via extensive research. So in the end, either the salesperson, two sales managers, and the general sales manager were were either woefully ignorant of the warranty process or they intentionally mislead me. And surely after all the calls and discussion they would have found out the facts and yet they continued to claim that they were working on it. I don't know if they are just not very smart or they were not being honest about it. In either case I would never have purchased the truck if I had known the truth. I learned a hard lesson, never trust a dealership or their employees, never leave without everything in writing, and never, never step foot in stivers ford south. read more

Stivers Ford South - Car Dealers Near Me - Union City, Georgia

There is a reason why this dealer has so many 1 star ratings. I called from out of town on a 2026 Bronco for sale with an internet price of $39,000 out the door. The price suddenly changed to $41,000. Then $42,000. Silly me, I agreed to the price. Marcus "I put the keys in my pocket, it is yours", had me fill out a credit app, get approved, pay for a 1 way plane ticket, then silence for 3 days. He calls me back and says that car had already been sold. He lied to me, because I found out that VIN had not been sold. Then he came back with another "comparable" car, which of course was $6,400 higher than the original car. Stivers Ford South is a quintessential example of why car dealers get a bad reputation as shady sheisters. Stivers Ford South is a perfect example. Beware! read more

Worst, and most unusual, experience buying a vehicle we've ever had. If we had known how bad things would go, we would have, without a doubt, paid the slightly higher price for the same truck at the Stivers in Montgomery with a MUCH more professional & friendly staff. "You get what you pay for" holds true. Oops. I'll start by saying there was one person who was the diamond in the rough at the Stivers Union City GA location; Yolanda (Yolo). She was kind and worked hard to help us even though she wasn't our salesperson. I don't know if she got compensation for our sale but she deserved it more than our original salesperson, Larizza. Who had a bad attitude from the start and made us feel like we were a burden, not a customer. However... Lorizza wasn't the worst of it. We drove 5hrs one way to get this truck. This was our second drive there since the first time we were up checking out multiple vehicles in the area and only stopped in to see it and ask general questions about their financing options, etc. You know, shopping around. Come day of purchase, they knew we were taking the 5 hour drive to come BUY this truck. We'd already sent in our personal info to get a jump start on financing and had been communicating with their manager / someone on staff - it was unclear when it was Aramis & when it was someone else replying. Aramis was another salesperson that I would have rather worked with than Larizza but someone higher up kept Larizza on our sale. Or so was implied. Larizza was told to reach out to me, not Drew, since he can't have his phone on him during his 12hr shifts, whereas I can. Did she? No. Despite being told multiple times by Drew she still chose to ignore it. Which is why I was texting/calling Aramis to see if he could help instead. Anyway - the point is, the place is not organized. So we get there. Was the truck ready? No. It was in a spare lot. Was it washed? Vacuumed? Any of it? NOPE. We got there right at the time we said we would, and everyone ran around like chickens with their heads cut off trying to figure out who we were and who we were supposed to be talking to. This is where Yolo stepped in and saved the day. She got the truck, we went for the final test drive, she got us set up with the financial guy, then brought the truck around back to be detailed EVEN THOUGH she had an appointment coming up that she probably wanted to prepare for instead of picking up someone else's slack. You'd think the worst of it'd be over, right? Well, strap on your boots because the ending of this endeavor is going to blow your socks off! We crossed our T's and dotted our I's, then sat in some dingy blown out chairs in the back for what felt like the entire afternoon while we waited for the truck to be detailed.. we could have gotten home around 6p but instead got home around 11p. (But wait there's more, Billy Mays here) Here's where the real fun begins We get home. The next day found out the truck can be remote started but with an app not the key fob so we download the Ford app... (shouldn't someone at the dealership done this with us or at least should have told us about it?) Anyway, documents in hand, we punch in the VIN # to the app - it prompts us to 'go start the truck' to verify that you are the key-holder of said truck. We do that. We do that 10 more times. We do that a few more times... finally ... 'compare the VIN printed on the truck to the VIN in the legal binding documents'... GUYS... ITS. THE. WRONG. TRUCK. It's the wrong truck!!! In their defense, they were identical trucks. We called and they offered to have the truck that we paid for delivered. The issue with that is - I saw your staff and I didn't trust a single one of them with a brand new V8 F-250, especially during its break in period. So, we worked out that we'll drive back up there and our gas would be compensated and given in the form of a gift card when we got there. Surprise surprise, never true to their word they said 'oh we can't give you a gift card, we have to mail you a check' ... You see where this is going, right? Of course.. never saw the compensation for our gas. Nonetheless, they low balled on such a colossal mistake. I think the check they were going to cut was $350? At the minimum EMR of $0.70/mile x 620 miles, we'd be owed $434 out the bat without consideration for how much of our time and frustration they wasted (if they wanted to do the right thing). Mind you, the insurance we bought was for the VIN on the documents, what if some unfortunate accident happened while driving the dealerships truck across state lines? I'm not really sure how that works. I wonder what the legalities of it all are? It was definitely the most bizarre purchasing experience I've ever had. Just a whole bunch of rude people who do not care about you. Like I said, you get what you pay for and there's a reason they boast about being the cheapest around, not the best. read more

Stivers Ford South - First truck - Car Dealers Near Me - Union City, Georgia

Title: Deeply Disappointed in Stivers Ford South Sales Department I'm writing this review specifically about the Sales Department at Stivers Ford South, particularly Ed Pyle (Sales Manager) and Mike Gregg (Sales Consultant). I purchased a 2024 Ford Mustang Mach-E Premium from Stivers Ford South in December 2024 and had been extremely pleased with every part of that experience - sales, service, everything. I fully expected to buy my next vehicle there and really wanted to keep my business with them. When I decided to upgrade to a 2025 Ford Mustang Mach-E GT near the end of October 2025, I was given Ed Pyle's name. He told me he'd pass my information on to Mike Gregg, his "best" salesperson. From the very beginning, the communication was lackluster at best. I was put in contact with Ed on Friday, October 31, and then heard nothing until Monday, November 3 - and that was only after I followed up. Why am I chasing a sales department to try to give them business? I provided all the information they needed for my lease and trade-in, yet the first proposal completely ignored my trade-in. I was told Ed would review it the next morning. Instead of hearing back, I had to follow up again on Friday, November 7 because no one reached out. On top of that, they kept contacting my wife about this deal even though she had absolutely nothing to do with this purchase, which was frustrating and unnecessary. I finally received a revised proposal on Monday, November 10. It was high compared to other quotes I'd gotten (by that point I had reached out to other dealerships due to the poor communication), but at least it gave us a starting point. Unfortunately, that turned out to be the last proposal I ever got from them. I received other offers from different dealerships - including some very competitive ones I was ready to accept - and simply asked Stivers Ford South for full details of their proposal (mileage allowance, trade-in value, vehicle selling price, etc.). On Monday, November 17, I was told, "Yes I will," and then... nothing. No follow-up, no details, no effort to earn my business. In the end, we purchased our 2025 Ford Mustang Mach-E GT from Hardy Family Ford in Dallas, GA on Friday, November 21. They were responsive, transparent, and clearly wanted our business - a night-and-day difference from my experience with the sales team at Stivers Ford South. To be absolutely clear: * My disappointment is with the Sales Department only. * The Service Department at Stivers Ford South has been phenomenal. People like John Sullivan, Malina Herrera, and Tracy Graham have been exceptional every time I've dealt with them, and I fully intend to continue servicing my vehicle there. However, if you are looking to purchase a new Ford, I would strongly recommend going somewhere that actually acts like they want your business. Based on this experience, the sales team at Stivers Ford South made me feel like they couldn't have cared less about selling me a vehicle, and that's why they lost a repeat customer. read more

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BEWARE!!!!!!! Bought a brand new 2025 ford explorer ST car from them in early August, and had it delivered. It is now nearing the end of November. I never saw the car in person but was sent photos and initially had great communication from TK. Car arrived with a giant hole in the seat. I reported it immediately upon receiving the car, and was told by Tk that this would be taken care of, she didn't answer my texts for weeks but assured me it would be taken care of by her manager. I was then sent to talk with Collin when she stopped responding, I spoke with Collin for MONTHS being assured it would be taken care of. They supposedly changed managers and had to get new approval. I went around and got quotes on the repair and submitted it per their request. I was told the repair quote from Ford was approved, and a check would be sent out on Friday after a few months of "I'll let you know". That Friday rolls around and no check was sent out. That next week I was told there was a new manager AGAIN, and I needed to speak with him. I have sent two emails with zero response before leaving this review. Collin is now also not replying to my messages either. So now I have a brand new 2025 ford explorer with a hole that was promised to be repaired by them, only to be left hanging for months. I have bought 3 brand new Ford vehicles personally in a span of 1 year (actually, 7 months), and additional vehicles for my work fleet. I will NEVER EVER buy from this dealership again and I will be leaving this review in every place possible until they decide to do the right thing and fix my seat. I also want to share an incident that happened with the delivery of the car. The car arrived getting 13mpg, it was driven by a young man (looked 18-22) for 4hrs to my location. He gets out of the car and the first thing he says is "this ain't no regular explorer" and that's when I said I know, it's an ST. He said, "This thing has power!" I didn't really think too much of it because yes, that's what it is made to do. I then drove it around town and saw it had got 13mpg on its last trip. I have NEVER been able to get down to 13mpg even if I keep my foot in it. Even when launching, and racing around- never. It gets 15 at the lowest. So the car was ran the absolute dog piss out of before it ever even arrived to me. This has to be the most unprofessional business I have ever dealt with, and I am a serial car buyer. I will not ever purchase nor recommend this business and will go out of my way to show the kind of business they're running. Thankfully I have all of this recorded in texts and emails to prove this entire story and their lack of commutation and lies. I wouldn't even say proceed with caution, I'd say DON'T do business with a company that is full of liars. read more

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Went there this past Saturday, Justin and Keith were the best!! They took very greta care of me and treated us like we were family. Will definitely buy our next new car from Stivers Fayetteville read more

This is more about Ford in general and not this location. I reluctantly switched to Ford from VW. 2026 Ford Escape, brand new and only had it 21 days, the check engine light is on. That's unacceptable. Ford needs to do better!!!! read more

I brought my truck in for maintenance and was a great experience. Everyone was so friendly.

John Sullivan was a consummate professional when servicing my car on October 17. Overall, I feel that Mr. Sullivan is the best. He should be promoted to Service Manager. read more

Buyer Beware! Got a great deal on the car, but the service after the sale is horrible. Bought the car almost 2 months ago and still have no plates. Temporary tag expired and I couldn't drive for a week. Keith was responsive before the sale, but disappeared right after. Tried calling four different managers -- not one call back. Still no finance agreement either. If you're not buying something, good luck getting anyone to help you. Never buying from them again. read more

I had a great car buying experience, especially working with the finance manager cierra. The process was smooth, straightforward, and very professional from start to finish. They took the time to explain all of my options clearly and made sure I understood every step of the financing process. There was no pressure, just honest guidance and excellent customer service. I really appreciated the professionalism and how quickly everything was handled. Highly recommend working with the finance team if you're buying a vehicle here! read more

I purchased a vehicle on September 9th, 2025, as of December 25, 2025, I still have no license plate. My temporary registration has expired twice, and I can't extend it again. My next step will be to return the vehicle. I have spoke with them 4 times and was promised they are working on it meanwhile, the tag office says I need to park the vehicle. read more

Negligent Service Department!!! Dropped my truck off to have my 30k mile service completed and upon leaving the dealership and entering the interstate, the truck just felt weird. It was a Saturday so I thought I'd just take it back in on Monday. Figured it was possibly an alignment issue and continued to drive for about 15 miles. At my planned stop I looked at each of my wheels and noticed my rear right wheel had lug nuts barely hanging on. The service tech didn't even tighten them down... talk about reckless and complete negligence. This could've caused a bad wreck or worse if that wheel got loose. I was offered no apology in reporting the issue, they even initially asked for me to drive it back to them with loose lug nuts. When a mobile tech finally showed up to tighten and check all wheels, they too did not apologize or offer any sort of accountability. Go elsewhere. read more

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I recently inquired about a vehicle at Stivers Ford in Union City and was actively negotiating a deal with them. Everything seemed to be going well--until they suddenly increased the price of the vehicle online by $7,000 in the middle of our discussions. When I asked about it, they told me that in order to get the original internet price, I had to finance through them and trade in a vehicle--something they never mentioned upfront. This kind of pricing practice feels deceptive and unfair. If a dealership is willing to change the price drastically while a potential buyer is in the middle of negotiations, it raises serious concerns about their transparency and integrity. This kind of bait-and-switch pricing is misleading and a huge red flag for anyone looking to buy a car here. If the price advertised isn't actually available unless you meet hidden conditions, that should be made clear from the start--not after wasting a customer's time. A business should stand by its pricing and honor its negotiations--not shift the goalposts when it's convenient for them. Honest dealerships stand by their pricing and don't play games with potential buyers. Unfortunately, that wasn't my experience here. I'd recommend looking elsewhere if you want straightforward and transparent pricing. read more

Everyone at Ford was incredibly kind and helpful. They made the whole process easy and stress-free. I felt genuinely cared for, and I really appreciated their patience and honesty. Highly recommend! read more

BUYERS BEWARE!!!!!! This has been the worst car buying experience of my life. I decided on a truck. The truck I had been looking for. The exact match other than color. I call store don't haggle on price say I will take it then they throw a 850 dollar doc fee and 250 internet fee. Now we all know that is ridiculous but I tell them come off three hundred dollars in asking price since you will not budge on 850 doc fee. That alone should make people not buy here. I regress, the sales manager takes three hundred off and I say let's make a deal. This is Thursday . I ask if I can put a deposit down until deal is finished. They tell me no need we are going to mark it as sold. I take them at their word. So Friday passes no deal finished bc I tell finance lady to go home it is a hour past close. I say we can finish tomorrow. So Saturday comes around and I decided I didn't want extended warranties. I also let them know my credit union rate is 3%lower than ford. I ask the finance lady to see if ford can match. I tell her I am visiting my daughter today and that I only get to see her once a month. I tell her I will be putting phone down but will check for her answer. I never got a response. So at 7 when I walk out to truck and see no message I message the lady directly because she gave me her cell. No response . So Monday morning rolls around and I message her again. She says ford can't match rate. This is first time she is telling me Ford can't match. She Then proceeds to tell me bc another dealer willing to pay over asking we sold the truck..so they hit my credit told me to not put a down payment. Then when the finance lady learned I didn't want any extended warranties and I had a better rate they sold truck. The strange part being when I called Monday morning twice. Two different sales people looked me up by my cell and said this truck is marked as sold to you and was done on Thursday. So they got upset bc they couldn't make more money off me and decided to sell it to another dealer. I had purchased a plane ticket and everything to Atlanta that is now no good. So I am now out money time and credit score lowered all for this company to lie to me and sell this car because they where not happy only making so little. And not being able to screw me out of more money. This finance lady attitude did a 180 as soon as I said I didn't want any warranties. And then somehow on Saturday sell this car even though it was marked as sold to me, after 3pm and before they closed that night. They are closed following day on Sunday and I called as soon as opened on Monday. This place only care about taking as much money as possible and if they can get more someplace else they have no problem screwing the customer over. Not one person cared what they had done. It was like this is regular practice for them. Here is the thing I have texts emails and voicemails that back this entire experience up. I have called both of the other two stores to talk about this company and how they do business and the practices the owners allow management to implement.Heed my advise STAY AWAY. I will also put this on all my platform to help anyone else not go through this horrible process. Ok so before I could even finish writing this the sales manager did call me back. He said they sold truck to a sister store and the truck was sold to someone else at a different store on Friday even though it was marked sold to me on Thursday. He said when nothing was signed by me on Saturday they sold truce to sister store. Even though I was never contacted back on Saturday. The sales manager then proceeds to tell me that the GM says I can have the truck still bc the other guy that also had the truck sold to him on Friday ran into a s problem. I didn't run into a problem I have financing. The sales manger when he called back told me the GM says I can have the truck if I sign the contract they sent over Saturday financing through Ford with3% higher than my bank. He said he would have to ask if I was allowed to buy through my own banking. ALLOWED? When is it practice to not allow customers to finance through their own institutions so I just got a call back and yes the GM says I have to finance through Ford. At no time was I ever told I had to finance through Ford I was only told that it would be 1000 dollars more if I didn't finance through Ford. I knew this from the start. Good Luck to all your customers!!! I have all the emails and texts documenting this entire process. read more

Liars. Plain and simple. I have multiple texts and emails telling me they would provide me with the title to my truck from it's in the mail to some BS about the state. The truth turned out to be that they didn't even have it until a month later. During the paperwork process I was told that an agreed upon discount was in the numbers. BS. I had to hound them for two months to get it. You don't have to wonder why people hate dealerships and car sales people. read more

Save yourself the headache, go somewhere that truly values your business. They will never get another dime I will consistently bypass Stivers and have my vehicle serviced at another dealer 20+miles further than them. I enjoy my truck just wished I purchased from another dealer. read more

My grandson was looking for an electric truck in order to save his large monthly gas expense. So he visited Stivers Ford South and chose the Ford Lightning truck. But he needed a little help, so I cosigned his loan. The sales rep, Taylor, was very helpful and explained every step of the purchase process to him. When it came time to close the loan, Finance Director Clint Henderson took us to his office to finalize everything. I am not easily impressed, and, in fact, when making a deal to purchase a vehicle, I'm always guarded. However, Mr. Henderson impressed me, and that's not something I say lightly. He took a bit of time with us and offered my grandson 4 different payment plans. The options for each saved interest and cut months off the loan repayment time. It was just a choice of which payment plan, i.e., monthly, biweekly, or weekly, that my grandson could afford to do. In the end, we got a fantastic deal all due to Mr. Henderson's patience and kind attention to the details and his willingness to help us get the best deal my boy could afford. Personally, I love the car I currently own, but this was such a positive experience that I'm actually thinking of trading my car at Stivers Ford South! Thanks, Taylor, and especially Clint! You made the whole process painless, and I can not say that's ever been my experience when buying a car! read more