They were VERY understanding & polite. Thank You hurt guys for the help!! My movers put my…read morebelongings in the wrong unit and they were very polite about also a blessing that they caught that !!

Krystal provided excellent customer service made everything very easy to understand and the…read moreprocess was very simple

I selected this storage facility based on its location. Reserving a unit and getting through the…read morepaperwork was easy enough. Note: insurance is required - you either have to bring evidence of your own coverage or they will sign you up for the option they offer. The facility is clean and easy enough to navigate. My one complaint is that the elevators can be sketchy. I stopped by on a Sunday to take one load to my unit. It should have taken 15 minutes but it took 35 because one of the two elevators was down and the functioning one had a glitch and took forever to close. It was frustrating and there was no manager on site as it was a Sunday. A couple was there moving their items in and kept asking me how to get the elevator to work because they had the same problem. Not worth switching to another location but still annoying. Management: if you read this, please fix the elevators!

Do not like the way the main entrance to storage units is designed, and it would be nice for a…read morecheaper rate especially if you have been there for few years. The staff are professional and courteous. No other complaints at this time. 3/31/2023 We have been customers at this location for 13 years. My Wife had called to get prices for a bigger unit and we end up getting a double the size of our previous unit for a cheaper price. The top floor is not climate control, but you don't need it to be because in my opinion it is not too hot in the summer and not too cold in the winter. It is always pretty clean in the facility. They have motion lights that work well. Nicole is awesome.

Do not rent from Go store on 9805 Statesville road! Our unit…read morewas rented on May 17. When we returned on June 1, someone had stolen our things. The lock was in brand new condition. and we did not know our things were stolen until we opened the unit.Within 2 1/2 weeks - gone! It continues to be a nightmare to reach a human file the insurance policy we purchased through their business.

Facility Review The…read moreGo Store It building at 181 Crisanto Ave Fort Mill, SC stayed clean...most of the time. The loading and unloading area that is behind this facility is an absolute joke!! There is barely enough room to maneuver a crew cab truck towing a 12ft trailer here (7 ft wide x 35 ft. in total length). There is a giant trash bin 'building' placed in the 'cul-de-sac' style turning area that hinders getting anything turned around to get back out of this area. A trash bin that, BTW, the renters at this facility are NOT allowed to use!! This being the only area to load and unload, imagine the pain in the fanny it would be if a bigger rig needed to negotiate in and out of there, with multiple cars lined up along the fencing, all doing the same thing on a Saturday afternoon. Finally, only one bathroom is accessible to the tenants, and it is on the third floor. Nowhere in the building is it clearly marked as to its location, so good luck!! Company Review I will give you one star simply for keeping my personal items safe for a little over a year!! We moved from a competitor company because they hiked up the rates $60 in less than a year's time. I informed the manager that worked at the Fort Mill facility of this fact when I became a tenant, but now there is no manager to speak directly to, just a kiosk in the lobby where you go and input your information. Well sure enough...guess what!! Within three months they increased the rate by $40. So, with this manager's encouragement, I moved all our stuff from the original 10x10x10 unit on the first floor to a 10x9x10 unit on the second floor, just to keep the rate similar. I even paid for a unit right next to it because we had just bought a new house and needed a place to store the extra items while we relocated. Managed to eliminate the extra unit before they could increase the payment on that one, thank God!! Now, within a year's time they have increased the rate again!! This time the rate increased by $100 per month for what they are calling 'property improvements'. Nah, I'll pass!! Taking complete advantage of people that you know darn good and well do not or may not have the space at their house to keep some of their stuff is utterly incomprehensible. Charging your tenants for "property improvements" is reprehensible!! I'm so glad that the house we purchased has places to store our stuff and we had the option to leave. There are tenants currently in this facility paying these atrocious prices that do not have the same luxury!!

I would have agree with the other person who had previously posted a review. They are very…read moreaccommodating. I'm returning to the Charlotte area after being gone for 10+ years. Tim and Vickie are the two nicest people you could ever encounter in this cold cruel world of today. Especially in a business aspect. Their personalities are very impressionable. I felt very comfortable when interacting with them upon my first visit. Despite me visiting other self-storage facilities, I knew I was going back to Crosstrax. They make you feel as if you've know them all your life. That's the friendly customer service that missing in today society. I'm glad to be a customers of Crosstrax.

RF here: PSA regarding Cross Traxx storage over on Statesville Rd, having been taken over by Prime…read moreStorage and the fiasco that it is. One of the primary reasons i have a unit there to store a bunch out camping/fishing/etc., was because of their security. The previous owners lived on premise, former LEO and the cctv and gate system functioned, i never worried about my unit being broken into. Last Thursday night, my unit, along w many others, were broken into. I had very little loss, it was trashed but that's it. There is ZERO security on premise now, the cctv does NOT function, nor do the gates, they are left in the open position 24/7. There are NO plans to have an on premise person reside there, just a young, inexperienced manager, that's it. I asked how long before the cctv and gate system would be down, 60-90 days was the reply. They have no internet either so they cant process payments, or even do simple things like add a lock to ones account, they have to call the concord store. I even asked if they would simply shut the gate at 8-10 pm and open at 7-8 am, to provide that level of security, nope, gonna stay open to every hoodlum/looter that wants to treat it like a personal shopping ground, especially in these times. Needless to say, i/we, if anyone here has a unit, is not getting what we paid for or expect and I am looking at another space to rent that is secure now, and not an easy target for looters.

My family and I have rented two storage units at Anchor Self Storage of Huntersville over the past…read morethree years, and Anchor consistently earns 5-stars in EVERY category critical for safe, convenient, accessible storage, including: * gated 24/7 entry and video surveillance, bright lighting, on-site staff, * climate control protecting items from humidity and/or extreme temperatures, * top notch cleanliness and maintenance, * exceptional customer service, * well-constructed units with a variety of sizes, configurations,and drive up access; * convenient location off Sam Furr Rd, * plus reasonable rates! We have rented units in another state for 24 years and have found Anchor's management and customer service team have proven to be THE BEST! Professional, experienced, personable, and focused on delivering the best product and service possible to their clients, many kudos and much appreciation go to Cody and Courtney for bringing superb quality in everything they do! PS A big thank you to my daughter and son-in-law too for finding Anchor Self Storage of Huntersville!

Wonderfully easy signup and choice of size and location. Courtney was pleasant and professional to…read moredeal with. Immaculate spaces. I feel our furnishings will be safe and secure in their climate controlled unit.

The customer service here is great. I was recently late on my rental payment due to surgery…read more JAMES (not even knowing about my surgery) was very understanding and was more than willing to work with me on getting caught up. I really appreciate the fact that he didn't "bully" me into paying immediately or make me feel bad about being late. Instead he said that (not verbatim) things happen in life and that it wouldn't help things if he were mean about it. Sharon is also kind, patient and understanding as well. I hope customers are as kind to them as they have been to me! I'm sure it can be a stressful job at times

Horrible and deceptive. You will sign up for the "Web rate," which is really an introductory rate,…read morehowever that is listed nowhere. In three months they will send you a notice stating the market rate has increased and they're raising your rent. However what they're really doing is raising it to exactly what it was when you signed the lease. So saying the market rate went up is a lie. They'll then lie to you and talk in circles when you call them about it. Claiming they explain in store that it is an introductory rate and "maybe it's not clear online." It's not clear because it's not marketed as an introductory rate. Save yourself the time and headache.

I called at the last minute needing a climate controlled storage unit…read more I spoke with a very knowledgeable and friendly customer service agent. He explained the process and what they had available. After telling him what I have to store he helped me make the best choice for the unit. They explained the insurance for my contents and all pricing involved. He took all of my info over the phone and emailed all docs to me in a very secure manner. Great experience.

Friendly and attentive staff. Easy and convenient location. Great value. I love the locks they use,…read morevery secure and safe

Unfortunately, All of a sudden I feel deceived. I am a new…read morecustomer of less than 90 days, and I am already seeing a significant change in pricing. I signed for a small 5X5 unit, in which I pay for my own insurance, for $43. In a little over 2 months, Ive received notice that there is an increase to $63/mo. with no explanation other than, "From time to time, it becomes necessary to evaluate our rates and make appropriate changes." It's no secret that prices are increasing everywhere, but why increase it soon after I sign my agreement? Or at least give a more ethical explanation as to why. There are storage units that are closer to my home for the same price, for a larger unit. I chose prime for the price. That's it. I hate when companies don't consider their consumers smh. They would have gotten a 1 star but the 2 employees that helped me when I signed up were polite and the sign on process was simple, I guess I see why now.

Ownership changed after we had our belongings in storage. Management under new ownership is non…read moreexistent. The gate stayed open for months after they took over. They removed the trash receptacles. There is rarely anyone onsite. They are totally none responsive to requests. They send out multiple requests for info after you have taken the time to provide the info multiple times. Hate to have to relocate our belongings but this place is unacceptable.