If it were possible, I'd give Schuitema MORE than 5 stars! When the moving company I had originally hired (University Moving & Storage out of Grand Rapids) simply didn't show up Tuesday morning as scheduled and then continued to put me off for two days, I made a panicked after-hours call to Schuitema. Their president, Sherri, called me back early the next morning. I frantically explained my predicament - I had to be out of my house by Friday (new owners were moving in) and to my new location over 400 miles away before Saturday (I work remotely and had already scheduled my internet service connection so I could get back to work on Monday morning). Sherri couldn't have been more wonderful! She put me at ease immediately and was able to arrange, on incredibly short notice, for their movers to be at my place early Friday morning! After being treated so badly (and rudely) by UMS, Sherri completely restored my faith in humanity! I realize this sounds a bit over-the-top, but it's quite literally how I felt. Moving is unbelievably stressful - I was in tears of frustration when I first spoke to her and was literally in tears of relief when I met with Sherri and she assured me they would come to my rescue. True to her word, their movers - three very polite and friendly guys (Mark, John, and Dom) - showed up first thing Friday morning. Sherri even called me twice beforehand to confirm and reassure me. Schuitema's movers were true professionals and absolutely wonderful to work with. They had my entire household packed up and out the door in record time! I made it to my new residence late that same night and didn't miss the crucial cable hook-up or my Monday morning work deadline!
I can't recommend Schuitema highly enough. They're truly caring, professional, and considerate - the definition of fantastic customer service! Thanks again, Schuitema - you took the worst moving experience of my life and turned it into the BEST! :D read more