Scheduled for a pod delivery on Thursday 15th 2019. And specifically instructed my costumer service representative for an after 4:00 PM drop-off. I work from 7-4PM, there is absolutely no way I could answer their calls or be at the drop-off location at that time. They called me around 3:00PM as they were driving into my apartment complex. They couldnt get a hold of me obviously and they decided to leave back to the terminal in Grand Rapids. I called dispatch at 4:00PM, which was too late at the time. They held me responsible for the miss communication as they claimed I scheduled for an "Afternoon" drop-off. I calmly asked for a reschedule anytime on Friday 16th 2019. I was completely ready on Friday for my move, already handed my apartment keys, and my furniture is on the sidewalk ready for the pod. I call again on Friday to a drop-off time estimation and no specific answer was given. Dispatch was extremely vague and unknowing of what, who, and where their drivers are. I got called around 5:00PM on Friday informing me they wont be able to perform the agreed service. I was given the option of delivering my stuff to their terminal for Kalamazoo to Grand Rapids (1.5hr drive) or cancel the service free of charge. At that point I was homeless, my furniture is on the sidewalk, and all moving services CLOSED!!. I spent the night in a hotel, and my furniture was ruined in the rain. Their failure cost time $2000 worth of furniture and electronics, and a night in the hotel. I eventually ended up moving my soaked stuff with a Uhaul to Ohio, then renting a car back to Kalamazoo to pickup my car for another ride to Ohio. A total cost of $3500 for a $500 service failure by U-Pack. read more