In October of 2023 I called HomePro of West Michigan to schedule a consultation on updating our…read moresmall bathroom. The initial call was strange, honestly. The person I spoke to didn't seem like they knew what they were doing, but we managed to get a time set up and I got an email confirmation.
On the day of the consultation no one arrived.
My wife called them to ask what was going on and they did not have our appointment on their schedule. Not only that but the name on the email was apparently from someone who no longer works there. Again, very strange. However, this person did set up a time and was able to set up a time with Cody.
Cody came on time and did a quick inspection of the room and set up more time on another day to show us options. He was great, he knew what he was talking about and gave us informed advice. We agreed on a plan set up a payment, agreed to have a yard sign put up, and write a on online review, hence this. I was informed I would get a call once the materials were in to schedule a date for installation.
A few weeks pass and I get that call while I'm working. I try calling back and end up playing phone tag, which is something that happens, I get that. But I do get in contact with someone and try to schedule a date that would fit in my schedule and was told to try calling back later, being given the impression that these are quick turnaround times. - This will come into play later because it's hard for a customer who has to, you know, schedule time off of work.
So, after some more phone tag my wife was able to get in contact with this person again and schedules it for January 15, and to expect arrival between 8 and 10M.
I procure the time off of work and we spend the weekend cleaning up the space as best we can so it is as seamless as possible for them to do the work. That weekend also had a pretty intense snowstorm, so I made sure to keep our property shoveled and salted.
On January 15th I was up at 6AM to shovel and salt so they have a safe parking and walking path. At 8:00 we begin waiting. 9:00 passes, then 10:00. At 10:30 we call again only to be informed that the appointment was never added to their calendar. My wife and I both had a thousand-yard stare at this point. I think we deserve some kind of award for not vocalizing our frustration then and there. To top it off they already started another project, but luckily, they could schedule for the following week, in other words, I needed to request more time off of work for this. Plus, based on the previous conversations, seemed to have to do it on their timeline or call back later.
The consultation was great, but it really seems as though scheduling an appointment more than a couple of days out is something this business struggles with.
When the day finally arrived, I welcomed McKennen and Charlie into my home and I went over everything with them Both of them were absolute professionals and not only did they do a fantastic job with their work, they were great to chat with too. It was a two-day process and they warned me that the first day would be loud, and it was. The job they did was immaculate, it gave our small bathroom actual useable space. The whole reason we started our bathroom project was because of a leak in the sink, and they took care of that and installed our new vanity. They even put up a new medicine cabinet.
The three people we interacted with the most (Codi, McKennen, and Charlie), to say they went above and beyond would be an understatement. Scheduling difficulties aside, I am more than pleased with the work that was done and would not only recommend them for service and future work, but I will look to HomePro of West Michigan if we need more updates to our home.
It was a long build up to completion, and in the end it was worth it.
