I've always done my own moving but that was not an option this time---I'd accumulated a ton of stuff, or seven tons to be exact, and was facing a cross country move from my top floor apartment on one coast to my top floor loft on another.
I went with Moover's based on the reviews at Moving Scam, the Better Business Bureau and despite all the scary stuff mixed in with the good here at Yelp, which did give me real pause, but working with Chris at Moover's over the phone, I gained trust that they knew what they were doing, wanted the business, and would do their best to take care of my move.
Overall the experience has been a real success---Moovers were exactly on time and the fellas at either end were excellent people who were great at communicating with me, piloting those rigs, and doing their jobs.
Mike at the load out end is a great guy with a marvelously fun dog Knoots who accompanies him on the road. I had done all my box packing, so I can't comment there, but Moover's did perfectly well with securing all the items big and small I could not pack. Moreover, these guys persevered on a blistering hot day even as my slumlord's building elevator broke down halfway through. They wouldn't even take me up on my offer to grab a quick dip in the pool.
So I can't say enough about that crew. Mike even loaned me an 20+ CD audiobook for my 3100 mile trek. Much obliged, Mike!
At the load in, Art was there right on time early Sunday morning with a big team of dudes ready to rumble on Father's Day. I showed Art a shortcut to the load in, but he was concerned about the trees and the brick on the entryway and chose to use the access road rather than risk damage. Even though that cost them thirty yards, these guys had everything off the truck and in my place in about 2 1/2 hours. We're talking hundreds of boxes, although not a whole lot of furniture... but still, a whole lot of poundage, up three flights via one modest sized elevator.
Fabulous effort for a Father's Day morn and that gave me a full bonus day to begin the long, long hours of unpacking. They moved like lightning and it was awesome. All good, friendly guys who were a pleasure to be with. Great work, Art!
My nitpicks on Moover's would be they are a small company and you have to direct traffic sometimes, make extra calls and steer things a bit in the early going. At least I did. No big whoop. If I didn't hear back, I'd call. Then they'd deal. That kind of thing. Sometimes they are a little friendlier than other times, or some people there are friendlier than others, but no one was ever rude and as we got deeper into the move, when I was on the road and exhausted and obsessing over details, they were always patient and answered my questions. They probably deal constantly with nerve-rattled moovees and any of us might tire of that now and then. I simply cannot complain about the customer service as others have.
As for my stuff, it fared very well, although the great bulk of it was book boxes, but you can get into trouble with those just as much as furniture, and they also moved amps, fans, a television, etc. Pretty much everything was perfectly intact--and the load was even transferred once to another truck along the way.
I did have some cheap and older particle board pieces that did not go into the move in the best shape and that came out a little worse for the ride, including one book shelf that somehow shed a piece that fits in at the base, but it's still fully functional. I blame Ikea more than Moovers, although I wish that piece got noticed somewhere along the way, but that's half a pound out of six or seven tons.
That's really about it. I very much enjoyed my interactions with these guys and if I were a little younger I'd try to get a job with them so I could be back out on the road---my true home.
So I'm surprised by all the folks on here with the one and two star reviews. My experience was far more akin to the four and five stars. I'm offering five because I have nothing to compare against and while the experience was not 100 percent perfect, nothing is, I can't think of a sound reason to dock them a star.
I'd certainly commend getting a bid from them---their inventory sheet is great by the way---and check out the other review sites and not just Yelp.
Thank you Chris, Mike, Art, Knoots, and all the gang at Moovers. Safe travels to you and I'll see you On The Road. read more