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    Moore Security

    5.0 (3 reviews)
    Closed 10:00 am - 5:00 pm

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    Xfinity Store by Comcast Branded Partner

    Xfinity Store by Comcast Branded Partner

    (7 reviews)

    Memorial

    My service went out in September 2025 After several attempts…read moreto get this fixed via the phone with their "offshore" phone representative. I went into this store today to return equipment (since they refused to send a mailing label. I found out that they were taking 350 dollars to collections for their 5 year old modem. I gave them their equipment and they gave me an illegible piece of paper that was supposed to serve as my receipt and charged me for a month in which I received no service! I asked for a legible receipt and the customer service representative said,"Well I can read it." Then he refused to discuss why I was still getting billed. I got up and headed towards the door when one of their customers said, "Black People are so stupid!" The store employee (Who was not black) chose to agree and give her a High Five. When I responded I was told to never engage one of their customers. And then the store manager went over to congratulate this woman for her racial slur. Xfinity is garbage and the staff at this store should be reprimanded

    After getting nowhere and no support from Xfinity via the phone and chat, I decided to try my luck…read moreand go inside of the store. I was all flustered. However, the support I received from Ilyssa calmed my nerves. She replaced my defective modem and was so so soothing with her words After several days of Friday with Xfinity she gave me reassurance that not all of their customer service workers are horrific thank you Ilyssa for everything as it meant a lot to me. The NOW Xfinity is more cost affordable, but it comes with terrible support. It's truly sad with "you get what you pay for" in real life terms.

    Moore Security - securitysystems - Updated May 2026

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