My service went out in September 2025 After several attempts…read moreto get this fixed via the phone with their "offshore" phone representative. I went into this store today to return equipment (since they refused to send a mailing label. I found out that they were taking 350 dollars to collections for their 5 year old modem. I gave them their equipment and they gave me an illegible piece of paper that was supposed to serve as my receipt and charged me for a month in which I received no service! I asked for a legible receipt and the customer service representative said,"Well I can read it." Then he refused to discuss why I was still getting billed. I got up and headed towards the door when one of their customers said, "Black People are so stupid!" The store employee (Who was not black) chose to agree and give her a High Five. When I responded I was told to never engage one of their customers. And then the store manager went over to congratulate this woman for her racial slur. Xfinity is garbage and the staff at this store should be reprimanded

After getting nowhere and no support from Xfinity via the phone and chat, I decided to try my luck…read moreand go inside of the store. I was all flustered. However, the support I received from Ilyssa calmed my nerves. She replaced my defective modem and was so so soothing with her words After several days of Friday with Xfinity she gave me reassurance that not all of their customer service workers are horrific thank you Ilyssa for everything as it meant a lot to me. The NOW Xfinity is more cost affordable, but it comes with terrible support. It's truly sad with "you get what you pay for" in real life terms.

Great company for security systems. And the best part is they are located in Houston, TX. The…read moremonitoring of your system is also in Houston.

I am very satisfied with the camera and alarm system that was recently installed in my home. I love…read morebeing able to control my alarm system and view my cameras with just a touch of a button. This is definitely not your average "happy meal box" security company. Great products and knowledgeable staff!

Dick with Alarm Monitor has provided us with top notch service since we bought our house in 2013. I…read morewas amazed at how they were able to work with the existing (owned) system in the house and added cellular monitoring, and fire monitoring. It has really been a pleasure working with this company. If you're looking for excellent customer service with a local company, look no further! These guys are great.

Dick was excellent at helping me get my alarm services up and running. Please hire Alarm Monitor if…read moreyou want quality service!

From day one Iv'e been impressed with Hawk Security as a safety solution for my family. So…read moreimpressed I joined the team to provide valuable security, fire monitoring, home automation and camera options for others 5 years ago. This company has the best culture, support and earning opportunity! Great reward for providing life safety for other Texas families and businesses. If your searching for top customer service, products or an employment opportunity. Soar above the rest with HAWK!

High Price, very rude…read more Hawk Security took over a few years ago when they bought out our old company. They demanded we "upgrade" just to keep the service, and jacked up the price by 78% from the old rate. We put up with this until this month, then found several companies with much better deals and service reputations. When I called Hawk they did not offer to match the lower rates, but insulted me instead and told me I had to pay in advance for June PLUS they would not cancel service for 30 days. I don't usually post reviews but you need to stay away from these guys, they are ALL about money and can't be bothered to even try to be polite.

James was awesome in helping select the best security equipment that fit my families needs. The…read morecustomer service was top notch, highly recommended.

X-Factor Home Security provided my family the security you can rely on. James the owner came in…read moreand did a good assessment of where the problematic points may be. He installed state-of-the-art cameras at an affordable price. The work was done quickly at the time he said he would be here and when done. I now feel more safe knowing I have reliable security, not like ADT which I had before that took hours and the installer left dirty fingerprints, and could not answer basic questions. X-factor went above my expectations, and was one of the smarter decisions I have made for my home and family. Quick, reliable, and affordable. Thanks, James!

Thank you for your great service and quick response. I appreciate you taking care of me in a…read moretimely manner when I needed the must.

I needed a company I could feel safe coming to my home that was also competent and had convenient…read moretimes available. Abbot Houston Locksmith addressed all my concerns and they efficiently completed everything on my list. From scheduling to service they were top-notch! They are a small local family business, they care about their customers, they are knowledgeable about their trade, and they are easy to work with. I highly recommend.