I went there on Saturday with my friend. We called in earlier and got the 12:30pm appointment for two 60 min massages. Upon arrival, they first asked us to wait for a few minutes, then started asking if we would be ok with 30 min massages instead, or can come at a different time. After reminding that we booked ahead, they spent 15 minutes discussing amongst themselves what sounded like a schedule issue (they were not talking in English). They finally said they've figured it all out and asked us to move to the massage rooms. Sensing the overbooking case, I clearly told them that I would want one therapist for the whole hour before walking in the massage room. Now here's the best part- a therapist enters the room at 12:55 (please note our appointments were for 12:30), it has already been a very confusing 25 mins, then starts the massage only to walk out 15 mins later. She tells me at 1:10, her exact words "sorry, another customer, my colleague would come shortly". I SPEND THE NEXT 25 minutes WAITING ON THE MASSAGE TABLE, UNDER A THIN SHEET, IN THE MIDDLE OF WHAT WAS SUPPOSED TO BE A RELAXING 60 MINUTES MASSAGE.
Who does that? Which massage place leaves you unattended for 25 minutes in the middle of a massage?
Someone does show up at 1:35pm, says sorry, and start working on the shoulders again. I try 3 times to tell her that the previous girl also worked on the shoulders, but she doesn't understand given language barrier. I ask her to limit to a 30 min massage at this point. I had already spent over an hour at their place by this point, of which 25 minutes were left unattended on a massage table.
Oh and, they still asked for a 20% gratuity on the 30 min massage. I paid, and the only reason I am not giving them 1 star is because the girl who eventually gave me the 30 min massage did an ok job.
Overall, it was the most disappointing experience ever. I'd not go there again. read more