Absolutely the best customer service Showroom beautiful…read more They replaced our fireplace just outstanding helping us making selection

Mike and his team are super friendly and helpful. Great selection and transparent pricing. Felt…read morelike fair pricing and they didn't push into higher priced selections.

Jake, Matt and their team did a great job relining our chimney, putting a new crown on the top, and…read moremaking sure we were good to go for the season. Their prices were fair and competitive and they responded quickly when we had questions. The crew was neat and clean while working in our home, and they finished the job on time. Highly recommended!

We had a fireplace that was unused since buying the house. We've never had a "gas starter"…read morefireplace before and didn't want to burn the place down. I looked around at vendors and liked what I saw about High Rise Chimney so made an appointment with Maggie, who was wonderful. First impression was a good one as one of the owners came out himself! Matt was excellent. No pushy sales pitches, no trying to downplay anything, and frankly shocked me by saying the fireplace was fine and usable but needed some exterior work in the future (again, no pushing). We talked about making it gas only and he talked me through that as well. Best of all, he showed us now the thing even works and gave advise on using it. Fantastic! Absolutely one of the best visits ever. I will be using them for all future needs. Thanks Maggie and Matt!

First before I express my satisfaction with my experience with Pratt chimney repair I want to say…read morepratt chimney repair is the most professional firm I have ever done business with in the last 30 years. I called the morning after the recent Windstorm and the receptionist was polite and professional all business she told me someone would be over to my home to check out the damage in a few hours. Two hours later the owner Steve arrived to look over the damage he went on the roof to see firsthand the damage, he took the damage Chimney Cap with him and said he would try to get a new cap made as soon as possible and have it installed as soon as the cap was made he would try for a fast turnaround time. now this chimney is not the normal size cap it's around 40 x 48 located 40 ft off the ground. the company kept me informed on a timely basis on the progress of my repair. In about a day and a half I was notified that the owner Steve and the crew were coming over early afternoon to repair my chimney when they arrived they went right to work. While installing a new cap they discovered damage exhaust pipes inside the chimney they replace the damage pipes with new ones. The owner crawled inside the chimney and made sure the pipes were repaired and secured. They did install the Chimney Cap and Security in place they put the caps on the two exhaust pipes and then they caulked the screws and seems and they were finished the owner and the crew were professional courteous and thorough the owner Steve has a high level of Integrity. The company provides quality and responsive service I highly recommend them. Steve is the real deal, it's refreshing dealing with a business owner who stands behind his work. Thank you very much. Patrick

Pratt's Chimney provided excellent customer service throughout the process and the work they did…read morewas amazing. Dan and his son Jacob converted my fireplace to gas and they made the whole process so easy. Very professional and personable, and I very highly recommend!

We ordered a feed motor on a Sunday when they were closed. On Monday morning, by 9:30, we had the…read moretracking number and it was delivered to us in NY on Wednesday- sooner than we expected! Smooth transaction and just what we needed! Highly recommend for any parts you might need.

Fantastic job getting an even better blower than the one costing 2-3x as much from Vermont Casting…read more They also put a longer plug on the blower and a variable speed control versus only two settings for the other blower. Great job and I would definitely recommend you use them

Sadly, the chimney cap finally installed leaks. It has now ruined the insert. The experience with…read morethis company has cost me time, money, and now more money to fix what was ruined.

Simply put, outstanding quality at a reasonable price, even near the lowest cost. They have the…read moreintegrity to do the job correctly. And they probably only just about break even, when added labor and materials are necessary. Beautiful and sound finished work. And they know their stuff concerning how to deal with chimneys also.

They were extremely responsive, competitively priced and showed up on time. They provided their…read moreservices and advised me what repairs I would need completed as well as the cost of said repairs. The team was very professional and quick. I'd definitely use them again and would highly recommend.

From the owner: Reliable. Certified. Local. At Caponi Chimney, we provide…read moreexpert chimney sweeping, masonry repair, and gutter services with a commitment to safety and quality. Locally owned and operated, our certified professionals ensure every job is done right the first time. Call today for trusted service you can count on.

Please use this as a warning before using this business, the owner does not honor life time…read morewarranty he states he has on parts. I had Jeff install a damper for us at the end of 2022, the metal pull you use to open chimney broke and in February I asked him for a repair, he said the part is covered but service fee of $125 is not, he said he will be on vacation for 30 days but will contact me when he returns, never heard back so in April 2023 I started texting and calling, he finally called me back 5/11/23 and as I was explaining the situation he hung up on me and would not take any more of my calls, very unprofessional .

Do yourself a favor look anywhere but here for chimney services. I tried to cancel his service he…read morewould not allow 4 days after signing his service contract. He threatened to keep the deposit unless work was done. Of course I refused and told him I'm canceling. Now he says he is placing a lien on my house. Morons like Jeff should not be in business. I am also reporting this scam artist to the better business bureau See attached text message from Jeff the owner. This it how he treats people. Total douche bag! If you read the bottom of the inspection report reciept that you signed..you have 3 days too cancle. Unfortunately..this isnt a option too cancle. There is nothing else too talk about other then moving forward with the installation or loosing your deposit due too the law and our agreement. Next conversation tomorrow is finishing or you loosing your deposit. Good night

Great job! Easy to schedule, on time, professional, and competitive prices…read more Would recommend and will use them again

Rich came on time and was really helpful. Also figured out Rich was the owner too, and he helped me…read morefix a few issues on my own that save us a pretty penny. He didn't try to upsell us on anything. Just did his assigned work and gave us great tips on keeping our chimney burning for years to come. His prices were fair and his turnaround time was quick. Really enjoyed using this guy and will continue choosing him as our first choice for years to come.