John and his crew arrived as scheduled, were professional and very pleasant, and planted my order…read morequickly and correctly. They took extra time to set plants in 2 configurations so I could choose the best fit for the area. John took time to explain watering and fertilizing schedules, made sure all was in order, nothing left behind, and jobsite left better than they found it. They should receive triple the regular points for such a professional job! Thank you John and crew.

I want to thank Moon Nursery for taking care of the rose tree that I was gifted and providing a…read morereplacement and key information to protecting this new plant. I want to make a special thank you to Bryce Mackey, for his professionalism and exceptional customer service. He made a difficult situation pleasant with a successful outcome. I highly recommend this Moon Nursery on Pinnacle Peak Road.

We had such a great experience, thanks especially to Summer and Mike! When we arrived, a sign…read moreadvertised 60% off for the weekend. We asked an employee what was included and were told everything was 60% off, so we excitedly loaded up our carts. At checkout, we learned that the discount actually applied only to trees, which was understandably disappointing and meant rethinking most of our purchases. Summer and Mike went above and beyond to make sure we still felt valued and left happy. They gave us the best discount available to them, helped us load everything into the car, and even gave us some Moon Juice on the house. Although the experience started with a frustrating misunderstanding, they handled it with genuine kindness and excellent customer service. We felt very well taken care of and will definitely return!

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.

GREAT prices, GREAT trees, GREAT staff! We'll come back every year. Half the cost of big chain…read morecompetitor across the street, and trees are far more fresh.

Outrages prices for Christmas trees…read more 165 for a 7 foot tree. Hard pass. I ended up with a 9.5 foot tree for 140 from a different lot.

I had a knowledgeable worker assist my granddaughter in picking out the perfect rosebush. She…read moretaught us the different kinds and how pruning should occur so we could make the best decision. They had a good selection in the plants. All looked healthy. It has been in the ground for over a week now and looks healthy. The price was comparable. We picked out the dual rose that will have pink and white roses on it so both colors on separate flowers!

I love to shop at this nursery. I have had really good luck with their flowers in the past. I…read morehave planted a couple trees as well. The staff is helpful and knowledgeable too. Prices are decent and no high pressure sales people to drive you nuts like their competitors.

We purchased a patio dining table set about two years ago from this location…read more We chose a set made by Mallen and wanted quality, so we paid for it. Thankfully, it came with a 14-year warranty which we just used after two years of ownership. We also liked the idea that if we ever had an issue, we could work directly with the store to get things fixed. Unfortunately, we had to make a claim (no fault of Today's patio) and they quickly approved our request and sent us new chairs today. The delivery drivers (AJ (Aaron) and Jon) called ahead and showed up on time. They introduced themselves, shook my hand and were very professional. It was quickly determined what was loaded on their truck didn't pass inspection. 3/6 of the chairs arrived with damage so we're hoping the next delivery is better. I have no doubt all will work out since they have been great to work with from the start.

Today's patio has excellent quality furniture and fabrics that last. We have been shopping here for…read moregoodies since it was called Paddock! We have patio furniture from here that still looks new from over 4 years ago. Customer service is always awesome. In our later years in life we want lasting quality product. I still pick and chose wisely and always shop around to get the best bang for our buck! Some items I love here i wouldn't pay that much for. You just have to pick wisely and watch for sales! They really have added a lot of cool accessories lately as well.

The lot has many options! The trees are kept in water, they are healthy and very green. Do bring…read morecash! They have an atm on site. Staff was very friendly and helpful we picked out a beautiful 5 foot noble, this one was a little $$$ however the lot manager blessed our family and discounted the tree giving us a Merry Christmas!!! They help load and tie the tree to your car and they do not charge for rope.

If you want an overpriced tree this is the place for u. No…read moreway in hell will I spend $499 for a 10ft tree. I'm good thanks. Being that last year I got a 12ft tree for $150 at Home Depot last year. Over priced and pushy... I'm good. By the way got a huge awesome tree again at Home Depot... Don't waste ur time or money.

Took my family here on a Sunday morning, and we couldn't find what we needed for our cucumber…read moreplants. we were looking for a cucumber plant support of some kind and they didn't have anything. we were looking for a while with no assistance from any staff. so we sought out assistance and the one person we could find didn't have any knowledge. they did have the nuts and bolts i needed to fix the family wagon thoo. Not a bad experience at all just missing the service side a little bit.

Contractor check out is unbearably slow. And there will always be 3-4 orange vested do nothings…read morestanding around while contractor line gets longer and longer

Needed help with a channel drain. Hector was very helpful, explained what I needed to do my job,…read moreand provided the necessary drain at a reasonable cost. Highly recommend this supply store.

As a do it yourself home owner I was hesitant to patronize a commercial irrigation company. I…read morebrought pictures and my old sprinkler valve with me. The friendly service and professional knowledge that Rick and Michael provided was exceptional!! Rick hand picked all of the parts I needed and assembled them on the counter. These guys were amazing. I never felt like just a home owner. Tim