I feel really sad writing this review, but I think it needs to be done. Like all businesses when it's new and not that popular yet, they still work hard for you to be a repeat customer. So we kept coming back because the service was good, reasonable pricing and we were treated with courtesy. After recommending a lot of my friends and bringing customers here every month, these past months has been the worst and sadly it is our last visit.
The good: The meat they have is really not bad for an AYCE. That's one of the reasons we kept coming back here.
THE "IT DEPENDS" factor: On a good night the servers are very attentive. On a bad night you could keep repeating three times that you need water and it still doesn't come. Or you order a type of meat and 15mins. later it's still not there. Or they change your grills almost all the time and on a bad night you only get changed once or twice. It really depends on their mood. This is sad because back then this was never even a factor. It was pretty consistent back then... not anymore.
The bad: This might be too long, but I have to share.
#1: One of the servers spilled the hot soup on one of my friends. He got scalded a bit on his shoulder. The lady felt really sorry so he let it go. That same night as we received our payments to sign we noticed $1.00 each was added to our bill. We asked what it was for they said it's because we used three different cards and they only allowed 2. We said for all the times we came here this has never happened. Annoyed we still signed it, but told them it's not right. I mean at least comp that charge for scalding our friend!
#2: STEEL WOOL ON OUR FOOD! Our grill got changed for the first time after an hour, and as we turned one of the meats that were dropped on it by the manager, there was a line on the pork belly. We thought it was hair, but after close inspection, it was the steel wool they used to clean the grills. If that was accidentally digested by any of us, we could be in the hospital by now. Our friend gave it to the guy server wearing glasses. He did say sorry and walked away.
#3: This same night after the steel wool we used two cards to pay and guess what? They wanted to charge us $1.00 each again? We said we thought we could use two? The lady who had a hard time explaining said it was the owner. We were really pissed off at that point. First of all in case you didn't know, IT IS ILLEGAL TO CHARGE A SURCHARGE FEE IN CALIFORNIA FOR USING CREDIT CARDS! For a bill worth $200+ you need to allow your customers to split bills. Either that or put up a sign that you only allow one credit card. This was just wrong in so many ways. It's not like we were new customers either.
#4: Then we asked for hot tea. Then they said "sorry no more hot tea." NO MORE HOT TEA??????? SERIOOOUUUSSSLLLY??????
#5: $2.79 for a CAN OF SODA! SERIOUSLY??? It's not free refills or anything. We noticed this price kept going higher and higher the more we went, but $2.79 that is too much.
#6: We went at the time it wasn't so busy. Not a lot of people and place is pretty empty, but we waited for our rice. We ordered water and waited. We ordered meat and waited. One of our friends had to keep going directly to them only to find them chatting by the cashier. One of them did apologize and was honest to say they forgot, but come on? our grill was burning with no meat in it at all.
Like I said, we first came here the service and food was good. We appreciated it for it's value. Now, this is all gone. WE DID TRY to understand and give it a chance. But I think we don't deserve that kind of service. We tip and we are very courteous towards them and even use bits of Korean words like kamsahmnida and all that. We are there at least once a month. So to all those planning to go, I hope you come in a good day. It's just sad for us. So much for loyalty to this place. On to the next KBBQ spot! read more