If I could give minus stars I would.
I have chosen to get bubble tea from here twice. My first experience wasn't overly pleasant as the service was beyond appalling but alas I gave it another try. Sadly, I happened to walk in with the same server again, male, short hair and one STINKING ATTITUDE. I had my family with me and my younger sister ordered, not knowing what to do she had a little trouble ordering and was met with a series of sighs, groans and attitude. She then realised she had ordered the wrong topping, so i stepped in before he had chance to make the drink to ask for a change, He muttered the words "For F**ks Sake under his breath" and charged me an extra 50p on top. He then made the entire store awkward by serving the other customers with even more attitude. I felt like I had asked him for his life.
On top of all of this he got the orders wrong (I didn't dare complain, for the fear of my life), and spent most of his time on his phone within his apron pocket.
DISGUSTING SERVICE.
Naturally, I rang head office to complain about this, to which I had a "Someone will ring you back shortly" and of course, no-one did.
For somewhere that sells something completely short of bubble tea, bastardised by western culture, to then have a staff member such as that guy (I wish he'd had a name badge on, what an A**hole)
I would not recommend this place, it is not worth your time, money or mental health. read more