Great drinks & delicious food absolutely ruined by abhorrent treatment from service
On my first time visiting The Standard, we opted to make our first stop at Monterrey Bar. My girlfriend & I tried 3 tasty drinks from the cocktail menu and left with the an excitement to return later, after our initial plans on the property were over. With a wide selection, fun drinks with a variety of flavor combinations were sure to get me to come back to try more of the menu.
A few hours later, we returned from the event on the property and several individuals from the event also went too. With a quaint and intimate speakeasy, there was not a lot of room and we congregated on the sofa seating in the back.
The waitress (Maria M. on my receipt) that served me earlier in the day assisted me again. She took orders from all individuals as others arrived later than the 3 of us that sat down initially.
When it came time to close out my bill, I explained to the waitress that there were items on my bill that I never ordered. She gave me an attitude telling me they were seated here. The peron that placed the order during that discussion was seated in a different part of the bar. I explained that she charged 1 drink too many for my order, and that other items should be charged to the person which placed the order. She never offered to split the bill despite me voicing my request/concern. She gave me an attitude with an extremely sarcastic response.
As she walked away, I expressed that I wanted to speak to a manager on duty (March 24, 2026 @ 11pm) and she said okay.
I am approached by a man, whom I asked his title. He stated he was Security. I stated that I was waiting to speak with a manager and had yet to close out my tab. He then physically grabbed me and removed me with force out of Monterrey Bar and walked me out of the property.
Furthermore, my credit card was charged without opportunity to rectify my billing.
Bottom line is that while I absolutely adored the venue and was extremely impressed with the selection of cocktails, my experience was tarnished by being treated as less than human.
As a South Florida resident, that has reviewed numerous similar establishments, this service was one of my worst experiences ever.
While I would love to believe that this is not *the standard* way this speakeasy operates, I am concerned that referring others may result in comparable experiences. read more