While interactions and communication with the teams was professional, courteous and helpful, and…read morethe quality of the carpet seems to be good so far. The quality of the work has warranted the low rating. They did not order the correct quantity of carpet to begin with, which meant two occasions for installation. But I do understand mistakes can happen. However, I now see that should have been a flag. After less than 6 months, there are multiple very visible seams in several locations. The worst being in the middle of a hallway - a major area of the house. I had never ever seen a seam in any carpet ever before, any where, so it was strange and somewhat shocking. They did respond and schedule to fix it in a timely manner. However, after spending 3 hours to supposedly fix the issues, a week later, the seams are just as bad. This has colored the whole experience to be extremely disappointing and I would not recommend them. At least not for carpeting.

I just had to write this to say how happy I am with Jim Douglas and his team. I have had backsplash…read moredon't in my kitchen and carpet cut into a rug for my family room and I love both!! They were so easy to work with. I highly recommend them!!!

Managing a carpet installation in a townhouse over 1000 miles from where you live is not an easy…read moretask! We contacted Legendary Flooring in November to help us choose carpeting and arrange an installation date in a townhouse we owned in Lake in the Hills. We were balancing installation, painting, and tenant move out on a tight schedule around Thanksgiving. With the help of Legendary Carpet and a great painter, we were able to work around schedules and have the carpeting installed immediately after the painting was completed and while the tenants were finishing up their move. The plan came together perfectly with the outstanding help of the Legendary Flooring team. When we made the trip up to visit the townhouse after all of the installations and painting was done we found everything to be exactly as we had hoped. Kimberly at Legendary was a Superstar, reaching out to the tenant and coordinating with the painter to have the carpet installed the day before Thanksgiving. I would strongly recommend Legendary Flooring for any work you are planning. We found them to be extremely easy to work with and flexible working with a complex schedule to get the job done at a very reasonable price. It's easy to see how they came by their name - Legendary Customer Service!

Everything went great with this flooring company. Kimberly (the owner) came and measured and had…read moreeverything ready within a weeks time. Juan and his guys finished were laying the basement berber carpet. Kimberly is very personable and provided several different options and colors. Their carpet installer Juan did a fabulous job! He was efficient and very hard working. We'll definitely be using them in the future to complete our upstairs flooring. Thank you!!

We had the salesperson from GWFC out to our home to see the work we wanted done on our floors…read more Unfortunately, she selected the wrong type of wood for installation, which no one realized until the crew showed up to pull up our old carpet and install the flooring. The wrong wood had to then be removed, and the correct wood needed to be dropped off. Then rather than have us next in line to have our floors installed, which is what we would have liked in terms of customer service, they scheduled us another month out. This was terribly inconvenient because we had other home projects lined up with various cont based on the original timeline. Those projects are now all delayed as we await installation. Update: GWFC moved us up a week, so we're delayed three rather than four weeks. They also credited us $200. The floors themselves look terrific. The crew that worked on the floors were also very good.

I just had a very large area rug made. I was very happy with the customer service and product…read more The designer was extremely helpful and made the process super quick & easy! The rug was made when promised and pick up was a breeze. The guys at the warehouse loaded it in my truck- I would highly recommend this company!

We had our entire first floor repaired and refinished by Guardian Flooring. The price tag for the…read morejob was competitive within the current market. The work done on the floors was exceptional. Our red oak floors are beautiful again. Brian stayed in touch day by day with updates as the work progressed and he was very responsive when we reached out. He did a fabulous job creating a wood stain color to fit our specifications. Overall, our experience with Guardian Flooring was a good one. I would recommend them to anyone.

Brian and Guardian flooring recently completed my upstairs with a sanded/finished hardwood and…read morebasement in LVP. I was very satisfied the whole way through the process (actually had a couple of less than satisfactory experiences trying to get it quoted with other contractors prior), as Brian responded quickly to our quote request and as I've told other people, he did what he said, when he said he would, for the price he said he'd do it for. He was very flexible with our schedule (we trusted him with a key to our place as well and the metaphorical lunch money was still on the counter . I, and especially my wife were highly satisfied with the end product and we recommend Guardian to anyone looking to replace or refinish floors.

We had our wood floors refinished by Superb. They came out great and they were done faster than the…read moreoriginal estimate. We got our original estimate earlier in the year, but didn't schedule work until the fall and they honored the original quote. We had looked at floor colors but weren't sure what to get, so they painted the finish on the floor for us to review and pick. At my sister's suggestion (she had gone through this recently) we asked for a bigger swatch to help envision how it would look. We had to move out for awhile because it was our entire first floor and they finished up early. It looks beautiful!

New owners are wonderful. Mario in sales is very attentive to details. The results are stellar…read more Superb has done a lot of wood floors for us over the years. So glad the we can continue the journey with this store. We will be doing more with them in the future. Prices align with quality.

Douglas installed hardwood in my master suite and heated tile in my family room, and I have nothing…read morebut positive things to say! Before the installers came, I was worried about my subfloors - the previous homeowners had let their pets leak everywhere, and they SMELLED! But Jim Douglas patiently reassured me and came out to rip up the carpet and cover the area with a sealer the day before installation. The installers were friendly, professional, and did great work - even with the nontraditional patterns I requested. I especially appreciated that everyone was nice to my annoyingly friendly puppy, haha.

I was sadly visiting this place because I had recent flood damage at my house and was having to…read morepick out finishes for the construction. We worked with Big Bob's for our flooring which is a sister company to this. Since we had such a great experience with Tom at Big Bob's we decided to try out Douglas Carpet one. We walked in and saw that they had a ton of options for backsplash which is what we were looking for. After just a few minutes of my husband and I looking around we were graciously greeted by the gentleman working. He asked us a few questions, and guided us through the options that fit our taste, needs and budget. Although Douglas Carpet one is not close to our home we have decided to work with them based on their customer service and selection.

Big shout out to Rich and his team for a fine job done ! Replaced carpet with hardwood, looks…read morebeautiful. Efficient, on time and friendly.

Rich and Son do an amazing job. Their prices are more than reasonable. I've used them several times…read morefor my flooring needs. They are the best in Dekalb County. Sandra was very helpful with getting everything set up and ready. I will continue to use them for my future flooring needs. I highly recommend Cortland Flooring. Thank you, seriously amazing work!

Cobalt Flooring recently completed my kitchen backsplash, and I couldn't be happier with how it…read moreturned out. The craftsmanship is flawless, every detail was done with precision, and the finished product completely transformed my kitchen. It looks even better than I imagined! Dave was wonderful to work with. He took the time to help me with every selection, answered all of my questions, and made the entire process easy and stress-free. I never felt rushed, and his attention to detail and commitment to making sure everything was just right really stood out. The entire team was professional, knowledgeable, punctual, and took great pride in their work. They kept everything clean, communicated throughout the project, and made sure every detail was perfect before they finished. I am beyond thrilled with the results and can't stop admiring my new kitchen every time I walk into the room. If you're looking for a company that truly cares about quality, craftsmanship, and customer satisfaction, Cobalt Flooring is the one to call. If I could give them 10 stars, I absolutely would!

I wish could have given any thing below the one star rating to this company because of its highly…read moreunprofessional, deceptive, arrogant, threatening and biased service. We were shown samples of Mohawk carpet at our house and we chose "Homefront 3" (the highest quality) but we were deceived and forced to accept an inferior quality but same color carpet to be installed. We also asked them verbally and in writing many times to bring the same samples shown to us before at our house along with the carpet we chose to be installed first before the installation so that we can match what we chose and we would be getting, but this highly rude owner (David Simon) of this company not only refused to do so as per agreement but also compelled us to come to his showroom again and see the sample and the carpet there which made no sense because he could have shown us any thing to there which did not mean that we would be getting the same carpet we chose to be installed at hour house. But having no choice and paying half money in advance in cash (he preferred to be paid by cash) we went to his showroom and he showed a small (about 8X10 feet) piece of carpet of the same color with no manufacturer's specification on it which seemed lesser in thickness and quality, so we refused to accept it. At that point he started yelling at us and he was very disrespectful with my wife. When we demanded our money back, not only he refused to do so but also challenged us to do whatever we can. We left his showroom with disappointment and regret why we chose to do business with this company. Having no choice again, we decided to accept the inferior quality carpet he was trying to sell. So, my wife called him to agree with him, but at this point he was more ruder and dictatorial and said that he does not trust us (we are senior citizens) and if we have to install the carpet I do not know when it would be installed but if we agree to do so. you have to pay the remaining half money in advance in cash. This was another violation of the sales agreement (by way the the sales agreement this company wrote for us without our consent has no terms and conditions on it in case either party defaults or want to cancel or to seek amendment in it). We felt like a hostage at this point and kept thinking what to do to get out of this enforced mess on it. Finally we requested an attorney from a church to seek help. This attorney is a nice man but very old and retired an we did not know his license was inactive and not able to take this company to court. He was of no help and for some reasons spoke in favor of this mighty company and told us to avoid being sued by this company. Now it is more than two months this company is not only holding our money illegally but demanding more money and threatening to sue us because he knows it is going to cost us more to go to court, and when as matter of fact neither this company ever delivered and installed the carpet we chose at our house nor even followed the flawed sales agreement it wrote for us. For some reasons there are many reviews in favor of this company but please read the reviews of a few victims of this company specially when it comes the review Ms. Nancy S. She faced the same what are being made to suffer.