Horrible horrible horrible experience ! Please do not waste your time even giving this place a chance. I treat everyone with respect and kindness and my experience today leaves me with such a sad view of this business. So 3 weeks ago I called n spoke to the alterations lady about a dress that I needed hemmed - expressed that unless I bring in she can not give me a price or timeframe - I understood and stated if she could at least let me know an approximate amount - she tells me $45 if it's a double hemmed dress. I go in today - as a very first time customer - as I'm new to the area, n I noticed her voice immediately- i smile say hello n proceed to place my dress on her counter as I started explaining what I needed- the lady grabs my dress takes it out the cover n stares at me - as in saying "yeah ok get to the point" I ask for the price n how long it would take - she shakes her head and saids hhhmmm- ooh too much too much (looks at me up n down) repeats herself and I ask : ok, what's too much ? I called n spoke to you n you mentioned it can be $45 or so - how much are we...- She cuts me off scoffs and. Looks at a man that was working behind n saids "$45 !! Smh - no no no I No do - placing my dress ruffled up on the counter - STILL not telling me her price and now also adding that it's NOT $45 - I asked for amount again when she finally said " it's more than double that I'm the only one doing alterations" I said ok I'll go somewhere else please place my dress back into its cover - she calls a helper to go it (mind you she was not doing anything at all and I was the only customer there at the time) - she repeated that it's NOT $45 so at this point I felt very disrespected and annoyed as I clearly was not saying she finalized any price n made it seem as if that was the issue - she lacks manners n doesn't know how to listen to people. As a man came into the shop I started to assist the worker to zipper the cover on my dress n the lady yells out " I do for $85 $85 ok ?!!- geez" I was furious n told her : you are a horrible representation of this place - I'll take my business elsewhere - she's a grand idiot cause little did she know that I'm in need of this dress being done ASAP n I as willing to pay what she was asking has she listened n been kinder. I went to Millpond Cleaners n was so relieved that not only would my dress be done, n I was given proper attention- but it ended up costing me $42 !!!! Monroe cleaners are NO GOOD !! read more