We get Pick up And Delivery Every week, Its always there when it is supposed to be and never any drama. The driver is great. Prices are not the best but I guess you get what you pay for. Never would think of using another place. read more

Dropped off a pair of brand new jeans and asked them to take in 2inches on the waist area. It took me 3 round trips to get it done because each time there was an issue with the alteration. The jeans are still not what I asked for. I had to contact The store owner, Steven, who told me he would only give me a refund if I give him a 5 star review on Google and Yelp. I agreed. He gave me a check with a refund for the service and the jeans and he also kept the jeans. I deposited the check then he called the bank and put a stop payment on the check & revoked the funds. I have updated the reviews to explain exactly my experience. read more

I've been looking for a good dry cleaners and I passed by Mill Pond Cleaners on my way to work and decided to give them a try. I needed 3 pea-coats to be dry cleaned so I brought them in. As soon as I walked in I noticed the facility is clean and the staff are attentive. A nice young women helped me right away and told me it would be ready in 2 days which was no problem because I wasn't in a rush. I stopped by two days later and my coats were ready! They looked great and smelt fresh! The prices are reasonable and the staff are friendly. Great experience and will definitely be back. read more

Mill Pond Cleaners - Sewing & Alterations Near Me - Monroe, New York

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If you're ever in a bind like me and find yourself needing laundry wash and FOLD service this is NOT the place They ¿did me a favor? ¡for $80! to wash and FOLD my laundry ¿A flat pile of bunched up laundry is NOT folded! Nothing smells even washed and towels still have stickiness from hardwater where I came from so questioning if anything was even really washed Can't trust businesses these days. They like the money money money but they don't like to do the work work work read more

Great experience here! My go to for dry cleaning and tailoring needs. Service is consistent and staff are friendly and accommodating.

Excellent service, always receive my items back quick, fresh, and clean. I recommend Mill Pond cleaners to everyone.

Took my rug for cleaning, kept it for 7 weeks, and returned it uncleaned. Very rude. Unprofessional. Incompetent. Stole $300 and refused to refund it. Offered partial refund or another attempt to clean it, which means another 7 weeks of uncertainty. Terrible service, terrible situation. Almost like a scam. read more

I brought a formal dress to be cleaned after wearing it once to a wedding. The dress had a stain of sunscreen lotion. When I picked up the dress the stain was gone! Great job. read more

Love the cleaning here, the GreenEarth method is exactly as advertised, no smell, and the clothes come out looking great and feeling soft. The staff is very helpful. Kelvin goes out of his way to help us out. Couldn't be happier with our cleaner read more

Very good cleaners with exceptional customer service. Pick up and delivery make it easy to use this quality cleaner.

I use the Central Valley location of Mill Pond Cleaners and recently was in Monroe and needed something cleaned that day. Mill Pond delivered! Cleaned, pressed and back to me in a few hours! I love their cleaning and the staff is super helpful! read more

A bit high priced for cleaning and sewing. Alterations oh boy.. jacket hemmed up it was crooked. had pants taken in there was an opening in the pant leg and they didnt notice? Sewing was done and I saw no knots on the ends and they were coming out. read more

So back in May, at their Goshen location, I needed 2 suits cleaned and pressed within 3 days.....I was told they could do it, but i had to pay an extra charge bringing the fee to approximately $30, which I paid. The next day I received a text that my suits were done. Because I was at work that day, I picked them up the morning of the day after the call. I brought them out to the vehicle and found they had not been cleaned or pressed, along with noticeable damage to my (of course) favorite suit. 2 pull hole marks on the back and a noticeable 3 inch tear on my sleeve. I brought them right back in and showed the lady. She was apologetic and said she would try to have them cleaned by the next day, because her company truck had just left. She also said she would have someone fix the sleeve. So i let her have the suits and got them back the next day. The sewing job on the sleeve was garbage... (the hole marks on the back were noticeable and not fixable)... NO REFUND of any money was offered or given.. but the lady said I could bring the suits back to be laundered.....like I would do that.... thanks for nothing Mill Pond. It seems you are all about the money...Im sorry, but if I could give you a negative rating I would. Now since Steven the owner wants to alter the story, (too bad your alterations/repairs arent as good).. 1. Both suits were not cleaned or pressed the first time..... they were after I gave them back the 2nd time (ask your employee...she had agreed with me when she saw them) 2. The suits (not being new) were both in very good condition when given...my suits were not cleaned on the premises...the suits had to be sent out...(where to I dont know) . 3. I was offered a store credit, but since I rarely use your business (and never again after the damage and your attitude in the reply) , why would I accept a store credit....and even though you say you did this all for for no charge, I never received any refund from you. read more

I use them all the time. They are wonderful. Doreen helps me when I have questions and is sooo nice

Great service. I brought my wind breaker jacket in for repair, and was given two options: either have the zipper replaced, or just fix the track and make the zipper functional. I opted for the latter. I was very surprised when I learned that the zipper fix was no charge! I was very happy, now knowing I would have my trusty jacket for vacation after all. Millpond cleaners helped me in a pinch. Great job. read more

I definitely recommend Mill Pond Cleaners! I recently dropped off an outfit to be dry cleaned and pressed and requested next day service which was a Saturday (July 3rd). I know that they close earlier on Saturdays and I was also reminded by the staff that they close at 3:00pm on Saturday. I had a pretty hectic day on Saturday and when I did remember to go and pick up my outfit it was already past 3:00pm and I needed the outfit for the next day, July 4th. I ended up sending a message on Facebook messenger in regards to my outfit. I did receive a reply from the owner Steve a few hours later offering to come by on Sunday morning to open up the business so that I can pick up my outfit. I was very grateful especially since it was a holiday (4th of July). Steve did not have to do this but chose to put the customer first and offered to come to the location on a holiday morning and open up the business so that I could have my outfit for an event I was hosting. Not only is the owner Steve great, the staff is also great and does a wonderful job! Steve was definitely a lifesaver and as a result I will be a lifelong customer as long as I am in the area of Monroe, NY Mill Pond Cleaners is the definition of high quality service! read more

I am always happy with the service at Mill Pond Cleaners. I've been a customer for the past few years after my old cleaner retired and went out of business. They do all their own cleaning on the premises, including my work shirts, which always come out clean and neatly pressed. In the rare event of a problem (just once for me) they immediately addressed the issue fairly and without question. I have to drive a few more miles to use them, but it's worth it. read more

I've always been happy with their dry cleaning service, so I brought my daughter's prom dress here for alterations (it had to be hemmed and taken in). They did an amazing job, you can't even tell it's been altered! Did it in a week for under $100, and it fits perfectly! Would definitely recommend for alterations! read more

Absolutely the best. I won't go anywhere else. I never mind driving to Monroe to get this consistently high quality service. #whoknewadrycleanercouldmakeyousohappy read more

I love the convenience, drop off box at Monroe location & late hours, so I can do a pickup after work. And now the have a presence in Goshen! Being environmentally friendly means a lot to me. read more

I recently moved to the area and starting using Millpond Cleaners for alterations and dry cleaning. There was recently an issue with a couple pairs of my pants going missing however Steve and the management team at Millpond took responsibility and stood behind their business. He resolved the issue and made the situation right. I would recommend Millpond cleaners and I will continue to use them going forward. read more

An amazing and friendly cleaners! Always a pleasure to go here and get rest service for all my clothing.

They do a decent job cleaning the clothes, but the service is so unfriendly. I have been there a few times and every time I walk in I feel completely ignored. Nobody is ever at the register, they are doing other things (which if fine), but they are so reluctant to acknowledge you and take their time coming to the register, so you just stand there like an idiot wondering if anyone is going to help you. They all see you but clearly resent that you're there. When they do come to the register they never speak, the whole transaction is done without a word. I don't need anyone to kiss my a**, but would it kill you to say hello or thank you?! read more

After many years of faithful patronage, I recently encountered a problem with a laundered shirt and the arrogant owner refused to honor his damage policy. Take your business elsewhere people, this establishment has no respect for it's customers. read more

Ive been using Mill Pond Cleaners fir several years now, and i love their service. The green cleaning is important to me, and i love the fact that there is no dry cleaning chemical smell. I always get good service when in there and the staff is a pleasure to deal with read more

Was a customer of this cleaner for many, many years, Very happy with them, and the tailor also. BUT, alas, brought a 40 year-old Navajo blanket to be cleaned. First mistake. They didn't test it first, and it was destroyed. They notified us and originally asked what it cost. When I went in to pick up my other stuff, I asked what we do about this. Was told the owner would get in touch with us. Today, they called - according to the owner, the value has "depreciated" and it's "worthless". Amazed at the cavalier and dismissive attitude towards a long-time customer. They've lost my business. read more

Mill Pond Cleaners in Monroe, NY, is an exceptional dry cleaners who assisted me with prompt and courteous service in a very tough situation on 24 Apr 2019. At 8:15 am, I was 40 mins away from an extremely important job interview and I noticed my make up had made a mess of collar of my white, collared shirt. I found Mill Pond Cleaners on Google and went their immediately. I do not live anywhere near Monroe, NY, and I had no prior dealings with Mill a Pond Cleaners. I explained my situation and the owner helped me immediately. He took my shirt and within 10 mins, my shirt was spotlessly clean. He handed me the clean shirt, said "good luck with the interview", and said no charge. I gave him money for the cleaning because of the prompt, efficient, and very courteous service. Mill Pond Cleaners is a clean and professional office with great people. My interview went very well and I believe it was successful wearing my sharp business attire with a clean, white shirt thanks to a Mill a Pond Cleaners. I would highly recommend Mill Pond Cleaners to anyone who needs excellent dry cleaning done by courteous and professional people. Thank you. read more

I am sure going to miss Mill Pond Cleaners now that I am moving out of the area. They are the best dry cleaner I have used throughout the tri-state. The staff is wonderful and the owner is great as well. Items never have that nasty chemical smell to them when I pick up my order. Everything is always super clean and smells fresh. I would and have recommended them to family and friends. read more

Best cleaners in the area!! Fast, reliable, and friendly. They have done several alterations for me and have been very satisfied with the results. Also they always have several discounts, coupons, and drawings going on to get extra savings. Service with a smile always! Highly recommend!! read more

Using Millpond for many years (over 11) and 2 homes . Couldn't be happier with service.

I used to go here from time to time for dry cleaning. They do an okay job. One day I with two huge shopping bags full of garments to be dry cleaned. The sign said they were open until two. I carried both bags in at 1:50 and the young girl told me they were closed. I was less than happy and never went back again. read more