I hired this company in good faith and paid nearly $700 in full for moving services. As a paying customer, I have every right to share an honest account of my experience. While the company has attempted to minimize or redirect responsibility for the outcome of this move, my review reflects the reality of what I experienced during and after the service.This was a standard two-bedroom apartment move. One of the bedrooms did not even contain a full bed setup and consisted mostly of packed bags and storage items. A professional moving company should be capable of properly assessing volume during the booking process and dispatching appropriate equipment.Instead, I was repeatedly informed during the move that items would not fit on the truck, which resulted in me personally having to make multiple additional trips in my own vehicle after paying for professional movers specifically to avoid that burden.Regarding my couch. Once it became clear that it would not fit, I did not argue or escalate the situation. I simply asked that it be placed near the trash area after photos were taken documenting that it could not be transported. I accepted the situation and moved on. For the company to later imply they were somehow doing me a special favor by placing the couch near the trash is misleading and inaccurate. That was not an act of goodwill it was part of resolving an issue that arose during a service I had already paid for. Additionally, some of my belongings were damaged while being removed from my apartment and loaded into the truck, which further contributed to my frustration with the overall handling of the move.The failure to properly disassemble furniture . During my booking, I was informed that furniture disassembly and reassembly services were included. However, structural furniture pieces were not properly disassembled. My bar was damaged during the process, and I was even advised at one point to consider throwing it away because the movers could not properly maneuver or disassemble it and there were several items that were either damaged, could not be transported appropriately, or became unusable following the move process. This included furniture and my baby's highchair that had to be discarded afterward. I will be attaching photos so future customers can make their own informed judgment regarding the condition and handling of my belongings after service. Addressing the claim that I "Did Not Speak Up" because I remained calm during a stressful move should not be interpreted as satisfaction with the service! Even one of your Mover seen that I was crying, because my things were being damaged, and that I had to throw away couch ! My priority at the time was protecting my belongings, managing my children, and completing an already exhausting transition not creating confrontation while movers were actively handling my personal property.Customers should not be expected to argue, escalate, or create conflict in order for their concerns to later be considered valid! .I paid the invoice in full, remained respectful throughout the process, and chose to handle my concerns afterward through an honest review. I stand firmly by my experience and by the concerns I originally raised.The attached photos speak for themselves. Future customers should proceed with caution and ensure all expectations They go by the clock and not by effort , truck sizing, disassembly services, and reassembly , and total inventory are clearly documented in writing beforehand. read more