I really, really wanted to like It Can Fit Movers. I had an incredibly awesome experience with everything except...the move itself. ICF gave me a great quote when I initially called to schedule my move, and I booked immediately based on their price (they give you a flat fee for your move, irrespective of how long the move takes, which is really nice). Brittany was very easy to work with and answered all my probably-slightly-annoying questions with a smile (it sounded like she was smiling on the phone, at least).
The night before my move, another ICF employee called to review the inventory of my apartment, and after listening to my very comprehensive list of items, told me that he thought it would be better if they sent me a larger truck, which actually came with a much higher price tag. But, he said that he didn't think it was fair to ask me to pay so much more money on such short notice, so we ended up settling on a middle price, which I was very comfortable with, and so appreciated his flexibility and willingness to understand my sticker shock.
On the day of the move, two movers showed up - they were exactly on time and called to let me know when they were close. After that though, things went downhill. The truck was small (much smaller than I expected, considering this was a larger truck than what they had planned to send my way), and was filthy on the inside - tons of dust and what looked like chipped paint - it just needed a good sweeping and clean out. The movers had no tools, no rope and no blankets to shield any of my furniture - but I trusted that they knew what they were doing, since this is their job....
They got all of our boxes out of the apartment first, and had absolutely no regard for which side was up, which ones were labeled "dishes," etc. They pretty carelessly just wanted to get everything in the truck, which applied to how they handled my furniture as well. Nothing was protected or handled with care - most of my furniture is now nicked, some drawer handles fell off, my leather chairs rubbed together and kind of damaged each other - you get the picture. Ultimately, they did run out of room in the truck, and had to tie my mattress and box spring to the top of the truck, which didn't bother me per se, but was a little frustrating, considering they didn't have rope (luckily, we had some of our own) and because my truck size had already been upgraded! They also really struggled to handle some of my larger furniture, like my couch, which had to get through a small door - but a more professional company had no problem when I moved in to the apartment. ICF pretty seriously damaged my door frame and ended up having to destroy the couch in order to get it out of the space (to be clear, I was planning on leaving it curbside anyway, but did not expect it to be obliterated!).
Getting to my new apartment was where things got a little worse. My new apartment is up two flights of stairs, which I had clearly stated when I booked ICF. The stairs are not narrow or windy, but are fairly steep, especially when you are carrying heavy things like, oh, furniture. One of the movers was amazing and basically didn't stop carrying things up and down, but the other mover was clearly struggling with the heat and work load - he did very, very little to help. He unloaded the truck, but left it almost completely up to me, my fiance and his partner to carry our stuff up the stairs. He took numerous phone calls and rests, and at one point, I was worried that he was about to pass out (and I did constantly offer water to both dudes throughout the day). He seemed much more like a guy who had casually volunteered to step in for the day than a professional mover.
Overall, everything made it in one piece to my new casa, but I wasn't thrilled with ICF. Although they come out to be cheaper than some other movers, you definitely get what you pay for, and unfortunately, I wouldn't recommend It Can Fit for a serious move. read more