I hired Monte/Monkey Wrench Plumbing to install a Pfister Framework Model 8P8-WS2-FWKK tub and shower trim kit in a hall bathroom. There were communication issues from the beginning. A service date that had been confirmed by text was later disputed. When I referenced that a mutual acquaintance had also been told the same date by him, I was told that his wife had advised him not to work for me because I was "difficult." I found that comment unrelated and unprofessional during a service visit inside my home. During both visits, there was extensive personal conversation unrelated to the job, including discussions about his wife, family, and past construction projects, along with repeated viewing of photos on his phone. The focus did not consistently remain on the installation. At completion, he did not have a written invoice available and stated he could send one later. Only a handwritten total was provided at that time. The shower system was not tested before departure. When I later turned on the shower, the tub diverter spout flew out of the wall. I hired a second licensed plumber to inspect and correct the installation. The diverter spout had not been properly secured and there were leaks at the shower arm connection that required correction. I had also specifically requested that the tub drain stopper/strainer assembly included in the trim kit be replaced. I was told it could not be removed due to risk of cracking the tub. The second plumber removed and replaced it without issue using the proper tool and found the existing flange cracked. During the installation, both the shower head included in the Pfister trim kit and my previously installed shower head were removed. Neither was returned. Two different shower heads were later left at my door by Monte that did not match the trim kit model or my original shower head. Based on my experience, I had to retain another licensed plumber to complete and correct the installation. I would not use this company again. read more

Do not use Monkey Wrench, no show twice. Amazing they are in business with poor quality service.

We experienced excellent service via Monkey Wrench. No, it was more than that; extraordinary service is closer to the truth. The Monkey Wrench team arrived on time and ready to work. They unboxed the new sink and faucet for our kitchen remodel. Both are name-brands and were not cheap. Imagine the surprise we all shared when they unboxed those items, and although the packaging was pristine, both had damage. You'd expect the team would offer their sympathies, and they'd put me in touch with reception to reschedule after I gain replacements. Sure, maybe a lesser company would have gone that route, but not Monkey Wrench. I had the original parts delivered and did not have a way to accomplish the swap easily. After a brief discussion, Monkey Wrench not only exchanged the items for me, they did so that same day and returned to complete the job. Not only that, they had the retailer unbox several other units on-site until they found non-damaged items. Our kitchen is finally complete, and we have Monkey Wrench to thank. We just booked the next job, and our bathroom-remodel will look great with them at the helm. Of that, we're certain. read more

Monkey Wrench is simply the Valley's best! These guys go above and beyond heir job description. After our 16 month old water heater broke these guys came in to save the day! They had us using hot water again within hours. Monte takes pride in his work.. instead of just installing a water heater he helped clean and dry the area in our garage where the mishap occurred. How nice is that?? The quality and professionalism by him and his guys are unmatched and truly genuine! He also accommodated texting us when they arrived in case our infant was asleep. CAN I GET AN AMEN?!?!? We are bananas for Monkey Wrench and you should be too! read more

Monkey Wrench Plumbing - Plumbing Near Me

This guy was completely unprofessional. He made me feel very uncomfortable by providing personal details that I felt was inappropriate and not at all related to Plumbing. Be careful around this guy. read more

Monkey Wrench Plumbing is beyond fantastic! Monte (the owner) just spent an hour of his evening on the phone, texting pictures, and walked me through every step to remove a broken tub cartridge on a job I had attempted myself. The water was off, and couldn't be turned back on and my wife was mad! He said "You'll get this done and I'll stay one with you until we get it working". He gave me every option and what step to do, told me what I could do and not do safely with the valve, and gave me a ton of tips on how to get the new one installed cleanly. We ended the night with me turning our water back on and a totally new installed valve. Please don't hesitate to use these guys for any plumbing job! I'll be calling them every time! read more

I called Monte and set up an appointment to have our toilet wax ring replaced. The technician came on time and did repairs in less than hour. The repair bill was was quoted to me. I'm very happy the their service read more

They worked through Lowe's for me when I needed sink hookup from new countertops. They were very helpful and good at what they do. They also helped with the water hook up outside. Trustworthy and nice guys, plus good prices. Will use again. :) read more

I have used Monkey Wrench Plumbing on 3 occasions and they have been punctual and did great work each and every time. They are a small plumbing company in Chandler and very helpful and friendly. The last time I needed them was for a toilet leak at my Mother-In-Laws house. I work and didn't have time to investigate before making the appointment with Monti of Monkey Wrench. They came right on time to my MIL's house and discovered a loose supply line coupling. They fixed the issue and would not accept any money for their work. That was amazing and I really appreciate their staff of helpful plumbers office staff. Thank you Monti and Kimmie of Monkey Wrench Plumbing. Tom Tucker Sun Lakes AZ read more

I met Monti when he was contracted by Lowe's to install a dishwasher in my wife's condo. I was so impressed by how personable he and his crew were that I called him when I needed a new water heater at my house. He installed a great unit at a great price. We have since used him for a water heater at the condo and a water softener at the house. We have had zero issues with any of the products! I will not use any other plumber in the valley. You cannot best Monkey Wrench! read more

I Cannot say enough good things about this company. Monti and Kim took care of us and provided first class treatment!!! We had relocated to another state and were in need of a qualified plumber. Monti and his crew were highly professional, on time and did top Notch work. I would give him 10 stars if I could. His prices are competitive and his customer service skills are way beyond my expectations. Highly recommend this company for all your plumbing needs!!!! read more

If you need plumbing services, this is the company to call. The owners are thoughtful and professional; they really care about their customers. I recently had a dishwasher installed that was purchased at Lowe's, and the men who installed it were courteous and efficient. Do not hesitate to call on this plumbing service. You won't be disappointed! Mari read more

Monti is the man!!!! This dude is amazing. He was exceptionally efficient, friendly, thorough and professional. I had a leak from the outside of my homes main. He explained to me my options and how much I expect to get charged. He saved me time and money. Other plumbers on yelp were trying to add more unnecessary work to jack up the price while Monti saved me by doing it efficiently and doing it AFTERHOURS!! Truly an example of a stand-up business. This is my go-to guy for life! I highly recommend Monkey Wrench Plumbing! If you ever are in need of a service, please call Monkey Wrench Plumbing first TRUST ME!! read more

We had an excellent experience working with Monkey Wrench Plumbing. We bought a new dishwasher through Lowes and were contracted out to Monkey Wrench for the install. Monte came and measured to verify fit. He was very courteous to give me a call ahead so I did not have to wait around during the day. When the dishwasher came in, Brad and Jimmy came to install it. Brad worked easily through an issue that I thought might be a showstopper and I had a beautifully installed dishwasher within an hour with absolutely no damage to my wood floor or a mess to clean up. Kimmie was a breeze to work with on the phone. Very positive experience in every way and although I hope to not need a plumber in the near future, I am glad I have one to call when needed. read more

Monkey Wrench Plumbing - Dishdrawer installed by Monkey Wrench Plumbing - Plumbing Near Me

Awesome fast service. Explanations of what needed to be done were very helpful. We witness teamwork and a sense of humor between the plumbers. Very happy with the work. Thanks ! read more

Used these guys for the first time instead of the big TV guys and was very impressed. Quality work at a better than fair price! They will now be my go to guys for my future needs. RRR in Chandler read more

Monkey Wrench is my go to for plumbing needs. If you don't know, plumbers can also do gas line work. My outside gas line needed a new nozzle for my new Weber grill and Monte hooked me up. Not only is Monte A-1 in plumbing. He is also a prompt and friendly guy when it comes down to service as well as customer service. read more

The technician was very knowledgable. Setup our water softener and explained how to use.

Overall Monkey Wrench Plumbing seemed to install our soft water system properly but there were several issues with communication and scheduling (late and missed appointments). Also there is a slight disagreement on whether or not a small fee was discussed prior to work completion. We might use Monkey Wrench again in the future if they could resolve some of these issues. Read on below for more details. I first contacted Monte through yelp for a quote for my soft water system. Monte told me he does these systems all the time and that the cost for the softener would be 850 dollars plus tax. I scheduled Monte's team to come out and they gave me a window for service for Wednesday the following week. The night before the soft water install I unfortunately also had a leak from my master bathroom shower through our ceiling. We had to have a company come out and clean up the water and Monte told us they would come by to fix the leak during the soft water appointment. Wednesday's appointment window came and I heard nothing from Monte or his team so I called and he assured me his team would be by around 5 instead. Monte's team eventually came but immediately realized they were missing required parts for my water connections and would have to come back. The next appointment was set for the following day earlier in the day. After this appointment window came and went, I again called Monte to try to check on status. Monte again said his team was busy (due to the season of the year) and told me his team would be by later that day. His team did come by around 5PM again and installed the system and looked at the leak. They told me for the leak they would need some parts and would need to come back the following day. Based on prior missed appointments I contacted Monte again proactively to get a window for Friday. Monte assured me someone would be by between 12-4 on Friday. Friday's appointment was missed again. I tried to call and text message Monte and did not hear back from him until the following day. Monte told me they were all off on Friday. At this point I asked for the bill for the soft water system and Monte told me the cost for the system would be 850 + tax + an additional fee for a separate install kit that I believe we were not previously notified about. While this fee was only another 60 dollars I was not happy about not being notified in advance. Monte told me he believes he mentioned this fee to us. At this point I cancelled the work for the ceiling leak and explained my concerns to Monte in depth. Monte's called me back and discussed our concerns and was apologetic. Overall, I think maybe we had a serious of miscommunications during Monte's busy season. I think Monkey Wrench Plumbing did an OK job on the system that they installed but there were numerous communication and scheduling issues. We might use Monkey Wrench Plumbing again in the future if they can resolve some of the issues I mentioned above. read more

Monkey wrench is not monkeying around These guys get it done! I had a DIY project go south which resulted in no running water, a frustrated wife and a bruised ego. I gave Monkey Wrench a call and was greeted by business owner Monte. Besides being SUPER friendly he went above and beyond to get our water running again and did it at a very reasonable price. Tonight's shower is dedicated to you buddy. Thanks Monkey Wrench, businesses like these are few and far between. I couldn't have asked for more. read more

Monkey Wrench Plumbing are professional and go above and beyond for their customers! Monte has come to our home on several occasions to assess the problem and made sure we were able to get our sink and stone working again! He and his crew really care about you! I will call Monkey Wrench for all my plumbing needs! read more

Monte and his team are very professional, responsive, and great pricing! They installed a water conditioner and it's solved my hard water problems! I would highly recommend them for any plumbing service! read more

LIARS!! Monkey Wrench Plumbing installed a dishwasher we purchased from Lowe's and it has consistently smelled of moldy water. Lowe's directed us back to Monkey Wrench and rather than coming to our home to inspect the dishwasher, they sent someone out just to get a signature on a work order. He said, this is a work order for us to bring out a brand new dishwasher and install it for you free of charge. That was about three weeks ago and we never heard back from Monkey Wrench. Several phone calls to Lowe's reveals that Monkey Wrench Plumbing is denying this ever took place and refuses to take any responsibility. Very sketchy company, very unprofessional and I can't believe Lowe's contracts with such a business. DO NOT ALLOW THEM IN YOUR HOME!! read more

Prompt and the guy really knows what he's doing! Really great customer service and good people! Would hire in a heartbeat next time I need work done!!!! read more

Monte has been an amazing help for all our plumbing needs. I have used him for the past year with any issues that we have had. The first time I called him, he fixed a leak in our 2nd bathroom tub that the first plumbers did not fix and thought the problem was in our foundation (not even close). He recently replaced our water heater that busted, and we are now going through with a water softener installation. I have experienced and also heard of bad experiences with plumbers, and monte has performed beyond my expectations with his services. I highly recommend him to anyone who has any plumbing issues, as he is very knowledgeable, very reasonable pricing, pleasant to work with, and always reachable when we need him! read more

Monte and his team were fantastic. If you're looking for great communication and prompt and professional workers, this is your plumbing company. I would highly recommend! Thank you also Kimmie for your friendly service. read more

Awesome experience working with these guys. They gave an accurate estimation of the work involved by just looking at pictures of the project. They came in and knocked the whole thing out same day and even found some other issues without trying to upsell me on more costly repairs. Would definitely use these guys again and would highly recommend to a friend. read more

The first appt. they were a no call no show. Rescheduled, they showed up in a personal, unmarked vehicle, no uniform or even a company tshirt. Replaced trap under my sink only to find out it has been slowly leaking ever since, leaving me with a moldy mess. read more

Monkey Wrench was hired by Lowes to install our new garbage disposal. Monte (the owner) came out with another plumber to complete the install. They were friendly, fast and efficient!! He even noticed another problem that I had and will be back out to my home on Tuesday to fix that. They will be our go to plumbers from now on. I'm so glad that we found a great plumbing company!! read more

This business provides great service and does quality work. Earlier in the summer Monte and his team came to my house and installed a new sink, faucet, and garbage disposal. Since installation everything has been working great and looks flawless. Very professional work, I highly recommend. read more

I needed a plumber and did not know who to call so I found Monkey Wrench Plumbing on Yelp and called and spoke to Monte. I was having trouble removing the cartridge valve in my shower. I could not turn on the water or else I would have a major leak so Monte sent somebody out within 35 minutes to finish the job. From now on, anytime I need a plumber I will call Monte. - Michael V. read more

Had them replace a water heater. Very easy to deal with. Showed up during 2 hour window they gave the next day. Price exactly what was quoted. And owner Monte is a good guy. I would highly recommend them for plumbing needs. read more

There's a reason Monkey Wrench is the lowest bidder. Just over 2 years ago I had this company replace the ball valve, back flow, and copper piping with a new hose bib on my exterior water line. Two weeks ago I noticed water was spraying from one of their welds/soldering points and had been hitting my foundation to the point it was eating away at the concrete. Don't remember the last time I checked this but had to be leaking for months to cause that damage. Contacted Monkey Wrench in order to set up a visit to have a look. After days of no response I was told "send a pic." 3 days later still nothing so had to ask for a response. That response was "you're out of warranty", clearly assuming this is what I was asking for. Had city water tech come out to shut off the water line so I could repair and they were shocked this solder would fail so quickly and even more shocked the company wouldn't stand behind their work. I agree. read more

I came to know Monkey Wrench Plumbing "MWP" via Lowes contract installation for a water heater. Lowes was a horrible experience, but i will post a review for them after this one. I am thrilled with MWP. Not only did they show up the same day, but they showed up with personality. That means a lot today. And when a water heater goes out, hearing it will take 2 weeks to order it because you want to go to lunch as Lowes did is unacceptable. MWP saw that my water heater stand was bowed in and kindly told me that it would eventually cave in. Monte from MWP said they could could fix it with a piece of plywood. Wallah! I had a spare piece of plywood and they cut it to fit. What great customer service. Highly recommend MWP. Ask for Monte and tell him the "other" Kim sent ya! read more

Outstanding customer service! We had a plumbing emergency on a Sunday afternoon and Monte went out of his way to respond and repair. Since then, we have used them a few other times. They are knowledgeable, responsive and all about taking care of their customers. Reasonably priced too! Like a good mechanic, we have found a plumber we can trust and count on! Highly recommend. read more

Monte went out of his way for my husband and I. He was professional, friendly, thurough, quick, honest, and extremely trustworthy. Whenever we have any plumbing needs including another faucet or dishwasher install, we will absolutely call him right away. I can't recommend Monkey Wrench Plumbing highly enough. Look no further, give them a call today- you'll be so glad you did! read more

Big thanks to Monte and Matthew came to my home and install the gas water heater in my Gilbert home. Their professionalism and quality of their work are superb. I recommend them to my work associates, friends and family. I definitely will use their services again. So glad I found Monte and Matthew. Highly recommend. Andrea S. read more

Great customer service! Our water heater broke and we bought a new one from Lowes on a Friday night. Despite Lowes dropping the ball and not calling to set up installation on the following Saturday, as promised, MWP went out of their way to make sure that our water heater was installed. They made several phone calls on our behalf and then interrupted their own schedule to help us! Then, Monte showed up right on time, and our water heater was installed and working within an hour. They could have easily just made us wait out the weekend for a Monday appointment, but they didn't. This is a plumber you can trust. read more

Monkey Wrench Plumbing was very professional, thorough and courteous. I would highly recommend them for any of your plumbing needs.

I just had Monkey Wrench out here to replace our water heater. The whole process from start to finish has been fantastic. My quote came within minutes of requesting, Monte answered all of my questions, and also asked excellent ones of his own to make sure that we didn't have any surprise charges later. He truly cares about doing great work and making sure that the customer is happy. The work was done quickly and accurately, and I'm happy to say he is my plumber for life. Highly recommend. read more