I was in San Antonio for 6 hours from Dallas on a Friday, but needed a trophy made for Saturday. I showed up at 10 am, picked out the trophy which was competitively priced (trophy was for a fantasy football league, perpetual, 14" tall and costed less than $70, plates included and engraving). The sales associate helped me pick out the trophy, did not even cringe with the crude language that my immature league members demanded the trophy engraved with. Initially she said that the trophy would be ready Tuesday, but when I asked if it was possible to have it done that day before I headed back, she did not hesitate and made it happen. The shop closed at 6 during that day, and at 5:30 I was still stuck in a cave tour at natural bridge, I phoned them upon surfacing with cell signal, and they accommodated me and was able to leave the trophy somewhere for me to pick up after hours. This all went down yesterday. The trophy looks fantastic, engraved perfectly, and I win glory points among my league members, unfortunately I didn't win the trophy. The real MVP here though is Monarch Trophy Studio. This was probably one of the best customer service experiences I have ever had, they never once complained, let out a heavy sigh, rolled their eyes, or charged me more than the quoted price despite me being difficult, they simply did their job with pride and positivity. This kind of service is so rare, much like finding the Houston Texans in the Super Bowl, that I had to share my experience. I would highly highly recommend anyone buying a trophy/award or whatever your need is that they may have, you won't be disappointed by their service and quality of craftsmanship, and willing to go the extra mile to make the customer happy. Thank you guys! read more