Dawn was so professional and provided an economical solution to our request. Friendly staff!

Monarch Trophy is still the best place to find all those things you need to recognize somebody or to give a plaque or somehow provide name tags, etc.. The people here are very welcoming as you walk in the door you're greeted when you go to the counter they are ready and willing to serve. The breath of the products they have is outstanding and I would recommend if you need anything for employee recognition graduations or any type of celebration Monarch is a place to go. read more

Great customer service! They have a huge selection of items to choose from! Whole process was easy and worth the drive!

Monarch Trophy is forever my go to place for trophies. I have been using them since 2012. Their customer service is amazing. They have a quick turnaround. Even when I called one day asking for a miracle, to get some plaques replaced. Instead of hearing no, my sales rep, Victoria, said let me check and made it happen. Thank you to the staff throughout the years that has made my life easier knowing I could count on Monarch Trophy to get the job done and get it done right. read more

I use Monarch for both of the non-profits I work for. They are amazing and have great input when you're stuck for an idea. They're pricing is very competitive and they love working with non-profits. From trophies to medals to awards this is the place to go. read more

WOW! Talk about amazing service! Stephanie was very helpful and knowledgeable. I was greeted by all staff and ask if I needed help anyone could help me. Very quick getting two trophy's for my league. Definitely recommend visiting the store. read more

Customer Service, Zac and Destinie went above and beyond ensuring that our Fiesta medal design, production and subsequent sales were perfect. Our product was well made. And our experience was perfection. See you soon for next project. read more

Wow! I am shocked. I have don't both personal and professional work with Monarch in the past and I may not come back. Not what I expected. The sales rep was irritated the moment I was assigned to them. They had zero people skills and didn't want anything to do with my project. No recommendations or suggestions. No options. I welcome any recommendations for a new plaque and plate company. "It's your money! You can do what you want." read more

THANK YOU, Monarch Trophy - especially Dawn and Issam - for taking on my unusual project/request. The result was even better than I expected and delivered with a smile. Viva Fiesta! Celia read more

Not the best location for a turn around on awards for army gifts. They won't give you a proof for 24/48hrs unfortunately. To me I'd take that as not so military friendly. Told me I should of came in the middle of the day, but I'm obviously working. To bad, would of got a lot of business out of me if helpful, would of even paid more to get it done. But they just said sorry, we can't get it done read more

Friendly, caring, genuine people. Big selections and very quick to complete our order.

Absolutely TERRIBLE customer service. I have called 4 times in the past 24 hours and each time was told I would receive a call back and I never did. I had to go out of my way to call them. Who ever answers the phone is extremely rude and has no sense of customer service at all. Cory my sales associate does not return calls and seemingly is never there???? Each time i have called requesting to speak to them I was told that they were going to call me back and they never did. Absolutely fed up with them and this is my first impression of them. read more

This studio has destroyed several of our items over the years. First, was two yeti koozies. The first was engraved completely off centered and when they attempted to fix a second one they put an oddly huge font for the size of the koozie. This week we brought in a leather journal cover to be engraved and embossed with gold. The job was horrible quality and we have to re order and find a new vendor because the journal was destroyed and we can not give it as a gift. The letters were not even and gold leaf was marked up over the journal around the letters. I only recommend Monarch if you like to give crappy gifts or waste your time and money. read more

This place just isn't about trophies! They can etch a Yeti tumbler for you. I had some tumblers in light pink that I wanted to personalize. I dropped them off at Monarch Trophy. I created an image on my computer and emailed it to them. They had it ready in two days for $20 per tumbler. Makes a great gift! read more

Monarch Trophy Studio - Personalized tumblers - create yourself or let them creat an image for you! - Trophy Shops Near Me - San Antonio, Texas

Can't say enough about how great Dawn and the Monarch team are. I actually live in NY and worked with Monarch to order a plaque for our Texas Exes chapter (one of the board members is from SA so she reco'd them). I know I was annoying with all my questions and edits, but Dawn and the artwork team were gracious through them all! Will definitely use them for any other engraving needs I should have. read more

Awesome shop, great staff. Had everything I needed and at great prices. The name tags and lapel pins they made for our company were exactly what we wanted and the turnaround time was fast. read more

Monarch Trophy Studio - Great work. - Trophy Shops Near Me - San Antonio, Texas

Great customer service and excellent quality. It's family-owned so you know they take pride in their work!

I've used Monarch Trophy Studio's services for the last several years for trophies and employee recognition awards for several different companies that I've worked for. They are always timely and professional, but Brandy and Kathy went so far above and beyond for us today that I decided to write this review. They came to our rescue by fulfilling a last minute request and saved the day. Thank you!! read more

I called them last Friday 2/3 at 10am and asked them if they could do me a BIG favor. I told them that I was in from CA and needed two small plaques made for my brother because the next morning I was going to have a Marine Corp Color Guard present him with an incased flag and a letter from the White House. This was for his distinguished service in WWII. They stepped right up to the plate and said that they would accommodate me and that I could have it by 5pm that night. They could not have been more helpful. What great service. What a concept. read more

Had an excellent experience with our first Fiesta Medals. I was a bit last minute but Leslie and the Monarch team swooped in to help us create a lovely product at a reasonable price . Many thanks goes to this team!!! Will definitely be using again and would highly recommend:-) read more

A friend and I got a trophy done for our class advisor at the AMEDD Center and Schools. When we went to pick it up about an hour before our farewell dinner they handed it to us without reviewing it. Being in a hurry for dinner reservations, we left. Only after leaving did I notice that "AMEDD" was spelled "Ammed". I called back to verify that I had written it correctly when it was ordered, which I did. I explained the proper spelling and asked them to start on it and I would turn around to pick it up since they explained it would only take about 10 minutes to correct. No problem, right?.... WRONG! We go back to the shop expecting it to have already been started, but they hadn't even pulled the file when we got there. I explained once again, the way it should be spelled and that it was an acronym, not a word, and that we were in a hurry for reservations. Well, 25 minutes later they come out with the trophy, again not reviewing it with us. Once again, being in a hurry and giving them the benefit of the doubt that there was no way they could screw it up twice, we left. It person which we presented it to informed us at the dinner that it was yet again misspelled, as they had only capitalized it and had not fixed the spelling, which we clearly explained, TWICE! We left a message for the manager to call us back, which he never did, then went back to the shop shortly after and the only thing I got was a "Sorry, here is the cost of the engraving".... $12. While the staff there is friendly, it does not make up for a lack of competence. No quality control whatsoever. Take your business elsewhere. read more

I sent an email requesting a quote for an engraved plate to put on fountain. Coree responded and made the process very easy. I picked up my plate and while I was there, I noticed the beautiful name badges they had. We ordered them for our staff and noticed a mistake when I went to pick them up. I approved the proof so they didn't have to correct the mistake but they did so same day! I am very grateful and will always give them my business for this type of service and refer them. Thank you again! Coree was great! read more

I just wanted to take the time out to let you guys know that as a business and as people you all FAR EXCEEDED my expectations. You were prompt, kind, compassionate and your items are of an unmatched quality that I have seen in San Antonio. The desk plates were a hit with those that we were honoring that night and I have been received compliments as far as from the Pentagon on the mastery of your product. I simply cannot thank you guys enough for hearing and responding to my cry for help on such a short notice with such professionalism and ease. I will continue to promote your business every opportunity I am afforded and will use you for all my future needs. Be blessed! Thank you!! read more

Your company has full filled my needs in the most professional and expedited manner that any customer could ask. This is unique and rarely found this day and age at a reasonable price. I look forward to a continued relationship for all my trophy needs in the future. Thank you sincerely, "Big Poppa" read more

After I was told a 24 character engraving would be $22 and take 12-20 days at Michael's, the employee who had been helping me suggested I try Monarch Trophy. Just down the road on 281, I walked in, gave them the flag case I needed engraved; they quoted me $6, gave me a proof and said come back in 3 business days. When I came back I was disappointed to see that they had misspelled Capitol as Capital...my proof sheet even had capitol on it. I had to convince the customer services rep that yes, I was sure I wanted it spelled as capitol with an "o". Whatever the case, they fixed my engraving, right there on the spot, took 5 minutes. I walked out a happy customer. This is a great place to go for work related going away gifts and other special personalized gifts. If your workplace is anything like mine, someone is retiring literally every week. Their selection is quite large and their prices are way more competitive than the places my co-workers had been using. I'm a fan. read more

The folks at Monarch Trophy are excellent. They communicate well, present artistic and innovative designs, and take care of customers as individuals. I won't go anywhere else. jc read more

Employee disrespected my wife by calling her "ma'am" and then saying "oh you're not a ma'am, you're a little girl" nice customer service...

I don't know why I haven't been using them before. Changing to them saved me a lot of money and time! They were so friendly, fast, and efficient. Took me under 10min to order and pay! And so AFFORDABLE!!! I made a mistake and needed extra engraved. I called first thing in the morning, Stephanie fixed my mistake but still had it ready at the original log promised time! I highly recommend them! read more

I was in a hurry, my husband needed a name badge ASAP. Stephanie helped me and was able to have it done the next day! They have the kindest people working their. The girls in the front were so sweet and very helpful! We know exactly where to go next time we need anything done like this! read more

Monarch makes my Fiesta medals every year and they are awesome! They are always easy to work with and make the process very easy from start to finish, no matter what the project. I've had them make name tags for my office as well as a Fantasy Football trophy for my league. We get the winner engraved on the trophy every year at Monarch and they do a fantastic job. I highly recommend them if you are interested in having a high quality Fiesta Medal made for your business. read more

Monarch is such an outstanding company to work with! Customer service is impeccable and they do pretty much anything in their power to make the customer happy. I've worked with them for years and I've never had any issues that couldn't be either fixed or corrected by them. They carry a wide range of ribbons, awards and trophies... something for the desk or something to hang on the wall... personalized or a blank standard... you decide. There have been a couple of times where I'd drop a job on them at the last minute and they had our format ready to go. All I had to do was tell them what I wanted engraved and they had it for me as early as 10 the next morning (and I'd have JUST placed my order 5pm the day before)! Our volunteers and recipients have always enjoyed what we've been able to give them from Monarch so I'd definitely suggest this place to anyone who's looking for these types of services. read more

Disappointed on the charge for engraving of my cup and the size of engraving. Found my mug damaged as it was returned. I politely emailed to voice my concerns and was told that my brand new mug was not damaged in their possession and that it was not a YETI it was a BOSS mug. I guess this makes a difference in how my product was taken care of. It has been 3 weeks since my mug was engraved and the engraving is rubbing off!! Wow! $20 bucks to have my name printed on my mug not engraved!! Dissatisfied customer read more

I absolutely love Monarch. Best customer service and personalized service is the best. I would recommend to all

Have been using Monarch Trophy for many years... for all sorts of things. Staff is always great and communicative. Willing to do many proofs, to get it right. Most recently, I called with a RUSH job that there were able to turn around for me in 1 day.... life saving. read more

I have worked with Monarch Trophy for the past 10 years and can always count on them to provide excellent service. In the healthcare field, there can be last minute service awards and plaques for a quick turn around and they have never let me down. Their staff is friendly, quick to respond, provide a proof and we are able to provide our medical staff and senior leaders with a first class presentation award. Thank you Pat, Sable, Kathy and all the staff I have had the pleasure of working with over the years. Here's to many more! DD - MH read more

Half assery. What a disappointment. i order a "Trophy Cup" last week. Today was the pick up date which was no issue, the cup was there. What was described by the sales associate and what the workbench produced were two different things. I was informed that the technitian thought it would look better. I thought they are to deliver a product as requested. To avoid looking like an @$$ and not deliver what I had promised, I went ahead and paid and left seeing RED. I will not recommend this place to anyone. Not only for NOT delivering the correct product but, also for a half @$$ job and workmanship. I've never reached this level of PISSTIVITY as I did with these jokers. They do have a great selection however; I recommend buying your product there and taking it elsewhere for assembly and finishing touches. read more

Honestly some of the best service I have recieved anywhere. The salesman was quick and knowledgable, all the staff was so friendly and helpful. The final price was lower than I expected when I walked in there read more

I was in San Antonio for 6 hours from Dallas on a Friday, but needed a trophy made for Saturday. I showed up at 10 am, picked out the trophy which was competitively priced (trophy was for a fantasy football league, perpetual, 14" tall and costed less than $70, plates included and engraving). The sales associate helped me pick out the trophy, did not even cringe with the crude language that my immature league members demanded the trophy engraved with. Initially she said that the trophy would be ready Tuesday, but when I asked if it was possible to have it done that day before I headed back, she did not hesitate and made it happen. The shop closed at 6 during that day, and at 5:30 I was still stuck in a cave tour at natural bridge, I phoned them upon surfacing with cell signal, and they accommodated me and was able to leave the trophy somewhere for me to pick up after hours. This all went down yesterday. The trophy looks fantastic, engraved perfectly, and I win glory points among my league members, unfortunately I didn't win the trophy. The real MVP here though is Monarch Trophy Studio. This was probably one of the best customer service experiences I have ever had, they never once complained, let out a heavy sigh, rolled their eyes, or charged me more than the quoted price despite me being difficult, they simply did their job with pride and positivity. This kind of service is so rare, much like finding the Houston Texans in the Super Bowl, that I had to share my experience. I would highly highly recommend anyone buying a trophy/award or whatever your need is that they may have, you won't be disappointed by their service and quality of craftsmanship, and willing to go the extra mile to make the customer happy. Thank you guys! read more