From the initial call to picking up my order, service was excellent. Henry was informative and…read morefriendly. When I dropped off my item, his son handled my order. Due to the size of my padlock, he guided me on which fonts would work best. I was very pleased with the final product, and more importantly so was my partner.

I had an appointment for engraving, confirmed in writing by manager, son of the owner. This…read moreappointment, made over a week ago, was also confirmed in writing days ago. An hour before the 8 a.m. confirmed appointment for this morning, while I was already on my way to be on-time the owner, Matt Henry, cancelled, stating they are too busy. I explained the situation (for a ring I'm giving my fiancé in Paris, France on Christmas), begging they honor our confirmed appointment. The owner, Matt Henry, refused. Photos of text messages are attached below. I called and Mr. Henry was rude and started fabricating a different excuse. I have all text messages. If anyone has had a similar issue with this business, please let me know. Thank you

These guys made the tall pink sign in the picture for an event and just killed it! The quality and…read moreservice was above average from the beginning. We will continue to use these wonderful people for all our sign needs!

Such disappointment. I had called the day prior to see if they engrave Leatherman Raptors(Trauma…read moreShears), I was told yes. I was also told it's $20 for one or 2 for $30. I go there today and I was told they can't do it because it won't lay flat, that they have to build something to hold it, and it will be $30 each! Yikes!

They have some really neat stuff!…read more I've been to Monarch once or twice before to pick up engraved trophies for a couple of events and they've looked beautiful each time. The representatives are super professional and make sure you get exactly what you're looking for, while the store's layout makes it easy to see everything quickly at a glance. It's fairly easy to find whatever you're in store for, and they have a couple of representatives stationed throughout the store to offer assistance. My most recent visit was for a few of their Fiesta medals. I'd never purchased any from them before but they were just as pretty as the trophies I'd previously picked up. In addition to the medal I'd chosen from their display area, I was lucky enough to grab one of their mystery grab bags which contained 10 medals from previous years before another customer came in less than five minutes after me and bought everything else on the table. While that kind of scalper behavior has always disgusted me, I'm honestly surprised Monarch didn't have a limit per customer on the bags. If they hadn't advertised they'd done a 'restock by popular demand' I would have thought that they just really wanted to get rid of those older medals, but I'm sure there were people who missed out because of that guy's greed. Maybe implement that limit next year, Monarch? I won't be surprised if I return for trophies, Fiesta medals, and possibly more products in the future. They're worth looking into for customizations, awards, graduation needs, and more!

This place can meet all of your trophy, award, and special commemorative gift needs. Along with…read moregifts, they also do wonderful custom orders. There are tons of vendors and loads of catalogs with items to choose from to celebrate, recognize, and simply brand your school, team or company. Customer service was phenomenal! Shout out to Stephanie who helped me design retirement plaques for employees that were a big hit.

I went I. To get a new watch battery and links removed from a watch. The service was quick and very…read morewell priced. Just keep in mind they I accept cash or check.

This place is amazing!!! Needed a same-day engraving done on a bell I bought for my boyfriend as a…read morebirthday present. He was diagnosed with cancer this year and finished his chemo treatments in early May, so I thought an engraved bell would be a very thoughtful gift to commemorate his battle with cancer. The engraving came out beautifully, and the man that assisted me worked fast, and was very kind. I am so grateful for this place and their services, I will be recommending them to everyone!

Had a few things engraved. Friendly and quick service. Quality was also good. Was surprised to have…read morea cowhide cover engraved but she insured it could be done. Very pleased

I got an engraved gift for an employee work anniversary and I did so last minute but she managed to…read moreget me in and out by EOD.. it was an engraved zippo :) beautiful and the lady was very kind and helpful

Very accommodating. Nancy was great and she worked quickly to make sure they could adhere to my…read moretimeline. The options were good but the topper wasn't available so she made sure to get that ordered. The price was spot on and I am definitely appreciative of this business. I don't have the order yet so if you don't see an update, that means I am still very happy with everything!

Yet again, Carol's Team delivers exacting quality & good prices in short order. I have come to…read moredepend on them heavily over the years, & they have never disappointed. Good Folks all - responsive, courteous, personable, & efficient. Carol has established a landmark.

After reading great reviews here and on the Lakeway Swap page on FB, I tasked this place to etch…read moresome Yeti's for me for Christmas gifts. I wanted my hubby's business logo on one side and his and his employee's names/initials on the other (I bought the Yeti's myself and brought them in to be etched). I am super happy with the end product and everyone I have corresponded with here has been very nice. My beef is the poor communication. I"m guessing this is a new and upcoming business? And I understand they were very busy around the holidays, but I would estimate 8 times out of ten that I called them I got a voicemail, left a message and did not get a prompt reply.This place is located in Dripping Springs, so, not so easy just to drive out there to talk to someone. Also, not easy to drive all the way out there to see if your product is ready on Dec 23rd when they won't respond to your messages and confirm that it is indeed done and ready. They didn't inspire a lot of confidence again with the email system. After several attempts at sending them the proper size of biz logo for the etching (it took the 3rd attempt for them to be specific with the file size needed), they sent me a proof that I immediately ok'ed and they responded with a "great, we'll get your order started!". Almost TWO WEEKS later I get an email asking if I'd looked at the proof they'd sent and could I OK it? Uh.....and this on the day they estimated my Yeti's to be done, not just getting started. Like I said, I know it's the holidaze and I really do love the end product, but the process was fairly stressful. I just think they need to work out those kinks and they'd be great!

I ordered yeti tumblers etched with monogram initials. The initials were JDA. The font for the J…read morelooks like a backwards be. No part of it resembles a J. I called to find out if there was something or someway to fix or redo the tumbler and they said I should've asked for a proof. They only offer two options for monogram one looks like a man's style and one looks like a woman's which is fancier. The sample they show on the website is easy to decipher what letter they are. Who would've thought a proof would be needed when choosing three initials. I understand if I had a logo or artwork, but for three initials seemed unnecessary. Most websites show you an example of what your monogram would look like - there's doesn't. Now I'm stuck with a ridiculous looking yeti that I'm supposed to give as a gift. The company offered no resolution whatsoever!

*MILITARY SAVE YOUR MONEY & GO SOMEWHERE ELSE!…read more I waited 5 weeks for images by Jay to produce the wrong guidon, the material is cloth, lettering was completely off, & sizing also too small. Neither Jay or his son took accountability they threw away the order reciept and then said they accidentally texted the wrong number when I didn't respond. Highly unprofessional! Order your guidons through Dixie Flag 15 mins away, order your engravings via FAM ENGRAVING on Facebook.

Images by Jay has always been a popular spot for laser engraving, plaques, and military…read morememorabilia. It was a go to location before my arrival, and hasn't let the Corps Chief Offices down. They are quick and produce quality work. Mr. Sifuentes and his son are friendly and communicate well. Their location is somewhat hidden, but very accessible. We will be returning to this location .

I needed to replace some plates in fairly short order for several trophies to be used at a church…read morefestival. Saw this shop on Pat Booker and decided to stop by. Not only did they do an awesome job, but the price was very reasonable. Great customer service: friendly and very helpful. Operating hours are limited so make sure you check them, especially if you need something done by a specific date and time. Will definitely use them again in the future.

I stepped in here last minute to get a plaque for a class gift. They jumped on the problem and got…read moreme a solid product just shy or 24 hours from when I ordered. Awesome product, great price, great service. Highly recommend!

Great service and quality. Lee runs a top notch operation!read more

What a great group of people! I give them a 5 because of their attention to detail, and custom…read morework. I always need something custom or weird which requires skill from their graphic designer ;) Highly Recommend!!!