From the initial call to picking up my order, service was excellent. Henry was informative and…read morefriendly. When I dropped off my item, his son handled my order. Due to the size of my padlock, he guided me on which fonts would work best. I was very pleased with the final product, and more importantly so was my partner.

I had an appointment for engraving, confirmed in writing by manager, son of the owner. This…read moreappointment, made over a week ago, was also confirmed in writing days ago. An hour before the 8 a.m. confirmed appointment for this morning, while I was already on my way to be on-time the owner, Matt Henry, cancelled, stating they are too busy. I explained the situation (for a ring I'm giving my fiancé in Paris, France on Christmas), begging they honor our confirmed appointment. The owner, Matt Henry, refused. Photos of text messages are attached below. I called and Mr. Henry was rude and started fabricating a different excuse. I have all text messages. If anyone has had a similar issue with this business, please let me know. Thank you

These guys made the tall pink sign in the picture for an event and just killed it! The quality and…read moreservice was above average from the beginning. We will continue to use these wonderful people for all our sign needs!

Such disappointment. I had called the day prior to see if they engrave Leatherman Raptors(Trauma…read moreShears), I was told yes. I was also told it's $20 for one or 2 for $30. I go there today and I was told they can't do it because it won't lay flat, that they have to build something to hold it, and it will be $30 each! Yikes!

They have some really neat stuff!…read more I've been to Monarch once or twice before to pick up engraved trophies for a couple of events and they've looked beautiful each time. The representatives are super professional and make sure you get exactly what you're looking for, while the store's layout makes it easy to see everything quickly at a glance. It's fairly easy to find whatever you're in store for, and they have a couple of representatives stationed throughout the store to offer assistance. My most recent visit was for a few of their Fiesta medals. I'd never purchased any from them before but they were just as pretty as the trophies I'd previously picked up. In addition to the medal I'd chosen from their display area, I was lucky enough to grab one of their mystery grab bags which contained 10 medals from previous years before another customer came in less than five minutes after me and bought everything else on the table. While that kind of scalper behavior has always disgusted me, I'm honestly surprised Monarch didn't have a limit per customer on the bags. If they hadn't advertised they'd done a 'restock by popular demand' I would have thought that they just really wanted to get rid of those older medals, but I'm sure there were people who missed out because of that guy's greed. Maybe implement that limit next year, Monarch? I won't be surprised if I return for trophies, Fiesta medals, and possibly more products in the future. They're worth looking into for customizations, awards, graduation needs, and more!

This place can meet all of your trophy, award, and special commemorative gift needs. Along with…read moregifts, they also do wonderful custom orders. There are tons of vendors and loads of catalogs with items to choose from to celebrate, recognize, and simply brand your school, team or company. Customer service was phenomenal! Shout out to Stephanie who helped me design retirement plaques for employees that were a big hit.

My wife and I went to San Antonio for a wedding and she bought a necklace from a large Houston…read moredept. store to go with her dress she was going to wear to the wedding. In our hotel room, she pulled the necklace out and noticed there was a knot in the chain. I looked up jewelry repair and Herrings was close to our hotel, we hopped in the car and went looking for it. Google maps doesn't make it easy to find this shop but we finally did. They open at 10 am and we got there around 9:40 am. I opened the door and asked if they were open. I felt guilty because they were eating a pre-opening breakfast which I interupted but the owner said, yes, we are. come on in. He told us a part of it was broken, fixed what he could, put it on my wife's neck, and told us no charge. If I'm not allowed to pay for this gentleman's work the least I can do is sing his praises for the great work he did. If I lived in San Antonio I would take any and all jewelry I needed to be repaired to his shop.

I went I. To get a new watch battery and links removed from a watch. The service was quick and very…read morewell priced. Just keep in mind they I accept cash or check.

Had a few things engraved. Friendly and quick service. Quality was also good. Was surprised to have…read morea cowhide cover engraved but she insured it could be done. Very pleased

I got an engraved gift for an employee work anniversary and I did so last minute but she managed to…read moreget me in and out by EOD.. it was an engraved zippo :) beautiful and the lady was very kind and helpful

I did a same-day order for a military blues name plate and they were so kind and accommodating!…read moreThey made sure they had all the details right and let me know as soon as it was ready! Worth the money and super convenient when you're in a pinch!!! 10/10

Very accommodating. Nancy was great and she worked quickly to make sure they could adhere to my…read moretimeline. The options were good but the topper wasn't available so she made sure to get that ordered. The price was spot on and I am definitely appreciative of this business. I don't have the order yet so if you don't see an update, that means I am still very happy with everything!

I can't give any higher a rating. These people are FANTASTIC!!! Very professional and great…read moreattitudes. Good pricing and GREAT work. I've used them many times and they've nailed it every time, and I've had them do some crazy stuff. Thank you guys for your hard work.

After reading great reviews here and on the Lakeway Swap page on FB, I tasked this place to etch…read moresome Yeti's for me for Christmas gifts. I wanted my hubby's business logo on one side and his and his employee's names/initials on the other (I bought the Yeti's myself and brought them in to be etched). I am super happy with the end product and everyone I have corresponded with here has been very nice. My beef is the poor communication. I"m guessing this is a new and upcoming business? And I understand they were very busy around the holidays, but I would estimate 8 times out of ten that I called them I got a voicemail, left a message and did not get a prompt reply.This place is located in Dripping Springs, so, not so easy just to drive out there to talk to someone. Also, not easy to drive all the way out there to see if your product is ready on Dec 23rd when they won't respond to your messages and confirm that it is indeed done and ready. They didn't inspire a lot of confidence again with the email system. After several attempts at sending them the proper size of biz logo for the etching (it took the 3rd attempt for them to be specific with the file size needed), they sent me a proof that I immediately ok'ed and they responded with a "great, we'll get your order started!". Almost TWO WEEKS later I get an email asking if I'd looked at the proof they'd sent and could I OK it? Uh.....and this on the day they estimated my Yeti's to be done, not just getting started. Like I said, I know it's the holidaze and I really do love the end product, but the process was fairly stressful. I just think they need to work out those kinks and they'd be great!

These guys do a remarkable job. Thank you guys!…read more I got three gifts done in three weeks and I couldn't ask for better service, communication, advice, and help. They're worth the price!

*MILITARY SAVE YOUR MONEY & GO SOMEWHERE ELSE!…read more I waited 5 weeks for images by Jay to produce the wrong guidon, the material is cloth, lettering was completely off, & sizing also too small. Neither Jay or his son took accountability they threw away the order reciept and then said they accidentally texted the wrong number when I didn't respond. Highly unprofessional! Order your guidons through Dixie Flag 15 mins away, order your engravings via FAM ENGRAVING on Facebook.

I needed to replace some plates in fairly short order for several trophies to be used at a church…read morefestival. Saw this shop on Pat Booker and decided to stop by. Not only did they do an awesome job, but the price was very reasonable. Great customer service: friendly and very helpful. Operating hours are limited so make sure you check them, especially if you need something done by a specific date and time. Will definitely use them again in the future.

I stepped in here last minute to get a plaque for a class gift. They jumped on the problem and got…read moreme a solid product just shy or 24 hours from when I ordered. Awesome product, great price, great service. Highly recommend!

They do great work there. Highly recommended. They engraved a knife for me that came out amazing…read more They also are licensed to have firearms shipped there if you buy one online.

All it took was one visit for us to decide that Grays will be our go to from here on out. Most…read moredefinitely a hidden gem. I stopped in on a whim just to get a gun part engraved but left with a job well done plus a smiling heart. Upon arrival I was greeted by Mrs. Gray and their sweet pups who gave me a ride back to the shop on the golf cart. Mr. Gray took me straight into the shop and was engraving within minutes. I thoroughly enjoyed chatting with him about Jesus, life, and parenting while he was working. Our family will absolutely be repeat customers! :)