I got my hair done by Gina Leigh who works out of salon Nuna. And while the salon was lovely I do…read morenot recommend the stylist who works out of Nuna.
I had the worst experience I have ever had at a hair salon. I genuinely cannot recommend this salon based on how I was treated.
I booked a **partial highlight**, meaning only around the crown of my head would be highlighted. I have long, thick hair, but because I only get partial highlights, this has never been an issue with any stylist I've seen before.
From the moment I arrived, Gina was rude and dismissive. As soon as she touched my hair, she laughed and made faces at a coworker in the mirror. She told me I should have informed her that my hair was this long. Feeling uncomfortable, I even asked if she wanted me to leave, and she said no.
Trying to make the appointment less awkward, I attempted to make small talk. She told me she didn't want to talk to me and handed me a magazine instead. When I asked, "So you don't want to talk to me during this whole appointment?" she responded, "Honestly, no." We then sat in complete silence for the next hour and a half.
The comments only became more insulting from there. While washing my hair, she repeatedly told me how desperately I needed a haircut and made negative remarks about my hair. As she brushed it, she laughed and said she had "never seen someone's hair so matted before." She also commented that whatever "cheap" hair products I was using, I needed to stop. I explained that I was happy to brush my own hair and that my hair only becomes tangled after bleach is applied, which has been my experience after every highlighting appointment. She simply laughed and said, "We can agree to disagree," and continued making comments about my hair, saying she had never seen anyone's hair like mine.
At one point, I genuinely asked how long it normally takes her to do her own hair because 2.5 hours felt like a long time for a partial highlight To her. Instead of answering my question professionally, she responded, "We're not all robots, hun."
To make matters worse, she then told me that if I wanted my hair blow-dried, I would have to pay extra, even though blow-drying was supposed to be included in the $250 service I booked. She also said, in a confrontational tone, that she only wanted to dry my roots because her job is "actually rewarding, believe it or not."
What upset me the most was that I gave her an opportunity at the very beginning of the appointment to decline the service if my hair was more work than she expected. Instead, she chose to proceed while making degrading comments and treating me disrespectfully throughout the appointment.
I have been getting my hair highlighted for years and have never experienced anything remotely close to this. Every other stylist I've seen has been kind, professional, and respectful, regardless of my hair length or thickness. This was, without question, the most unprofessional, rude, and childish salon experience I have ever had. I will never return and would not recommend this salon to anyone looking to be treated with basic courtesy and respect.