My review is the exact same thing that happened to the others here.
I opened a repair claim with home warranty. 15 minutes later tom called me and asked to come by tonight on way home, he also said to have the 100 bucks in cash waiting,no check,no cards, (huge flag). He came and spent honest to god 4 minutes looking at the issue and said he knew what it was and he would submit the report to insurance company tomorrow. well after 3 days, i texted him and asked, whats up? he said he is waiting for the insurance company. As it turned out that was a bold faced lie. The next day still no news so I called the insurance company myself , they said he never submitted a report and tried to call him while I was on the phone, no answer they left a message, next day I called again, they called him once more with me on line, left another voice mail, next day same thing and then again the following day. Also, I was texting and calling him myself, NO REPLY TO ANY OF THESE messages and texts. Finally the warranty company re-assigned the claim to another vendor. That vendor called me that night and I told him what happened, he told me I was his 4th or 5th person to tell him the same story this week alone about monaco.
AS nuts as this sounds its true. This guy comes to your home to collect the cash deductible and then he will disappear , I promise you this (look at the reviews).
His hustle is to look real quick at the issue, (literally was here 4 minutes) and takes the cash only warranty deductible from us and then friggin disappears. Never sends the report as the contract states needs to be sent in a timely manner (72 hours) and never answers the phone or returns calls because he knows the warranty company will just reassign the claim to someone else to do all the work and waive the homeowners deductable. And what does he care? He makes $100 bucks in 4 minutes and does not have to do any work. That's his game, collect the quick cash, dissapear until the insurance companies re assign the claim to a new vendor and let someone else work.
I see the reviews and talked to the new company fixing my issue and this guy does this scam for a living and worse of all, its legal because he can make an excuse as to why it happened.
He told me can only play this game with warranty claims because there is a cash paid deductible. and thats his game, collect the cash as fast as he can and disappear.
I am sooo pisssed off at him for being a liar and a scammer. Hope I dont run into him or see him driving his truck anywhere. read more
