I would not recommend this company to my worst enemy. They ruined what was supposed to be an exciting moving experience, as we purchased our first home, but turned it into a nightmare. We booked with them to clean on a Saturday afternoon and explained to Jason Alexander that we had booked a uhaul to move later that day so we would need a team of people, not just one person. He reassured us that for the $240 deep clean it would be 3 people and since our house was empty it shouldn't take long. Since we were moving from Philly to NJ I asked if I could leave the door unlocked since the house was empty and we were moving that day with a small child. He said no I needed to be there to do a walk through the house with the cleaning team. I arranged for a sitter for my son as noon is is nap time and headed to NJ to let the cleaners in. To my surprise they were a no show. I waited about 20 min then called Jason Alexander who sounded like he just woke up from a nap. I explained I had driven to NJ to let the cleaners in and he said something along the lines of oh, yeah my bad, they called out. I immediately started panicking as the house was dirty and we needed it cleaned as we were moving in that day, which he knew. He was very nonchalant about people not wanting to work and it's hard running a business when people don't want to work. Well that doesn't explain why he didn't call me so I could make arrangements with proper notice about people calling out. I shouldn't have to call him after our scheduled appointment that he already took a deposit for $160.00, to have him tell me then. Not to mention his tune completely changed from over eager and singing praises about his cleaning company when we booked, to "the best he can do is rebook us or give us $15 off. Which is ironic bc his website charges $50.00 if you are late for your appointment and you have to reschedule. I had to literally beg him over the phone to find someone to clean our house because all of our furniture was getting moved in later that day. He kept saying how times are hard, people don't want to work, it's hard to run a business, it was a joke. And our backs were against the wall as he had our deposit already and it was now way past our appointment time with no one to clean our house. He finally found ONE person. Who they did a great job, that is why he is getting one star. She did 5 star work however, we were moving in while she was there as it was one person not a team of cleaners like he promised. So wet floors were being walked on as furniture was being moved into the house. She was cleaning while we were moving stuff in because that's the only choice we had. I wish I never went with this company. Or that they had the common decency to make me aware of the fact his team called out. AVOiD AT ALL COSTS!!! read more
