Requested a standard clean and got what I would call subpar service. Came on time and sent pictures…read morethat seemed fine, but when I was able to get to the house it was obvious they had vacuumed once over and then mopped just enough for the floors to be wet for pics. Not what I would have expected for the price. Maybe I should have sprung for the up charged service, but it had the services I needed in the standard. I guess they just don't do them as well in the standard cleaning package.

Didn't even introduce himself-went straight to that he couldn't help me. Very unprofessional!read more

DOG FRIENDLY! Great communication with owner. She let me know in advance what was to be done and…read morecost. I did meet the cleaners and they were super friendly. I told them stuff can be moved around- I guess some people like their stuff to look the same. I figure if they are cleaning it, where they want to put it back is fine with me. My dark wood floors look brand new. Bathrooms look like something out of a magazine. Also folded my blankets and pillows nice. Kitchen? I have tried to get that weird stain off my oven top- electric. Looks new. Sink- sparking. Reasonable pricing. 10/10! Keeping this in my self care rotation!

Maruza reached out to me and responded very quickly when I asked about pricing and availability…read more She was very easy to communicate with throughout searching and scheduling. She and her partner arrived in the morning for a deep clean and worked very efficiently and quickly. They left a few hours later- deep clean was very involved- and the house was SPOTLESS! We were very pleased with the results and so thankful to them for their service. We have scheduled a regular cleaning every 2 weeks and I am so glad we found them. The cost of the deep clean was as advertised. I highly recommend using My Star Maid for anyone in the area looking for a Stella cleaning service.

Karla and Lely went above and beyond today deep cleaning my house. They were also very considerate…read moreand pleasant to communicate with. Outstanding team!

Very poor experience - I do not recommend. I've used this cleaning company monthly for almost three…read moreyears, and until recently I was a happy customer. That changed after a recent visit where a substitute crew member (not my regular cleaner) was sent to my home without notice, even after I emailed that morning to confirm my usual crew. I let the crew know I'd be leaving during the cleaning and asked them to leave through the back door (which is deadbolt only and impossible to lock from outside). Note: I've done many times before without issue. Instead, they locked both the back door and the front door, including the knob on my keyless entry front door, which should never be locked. I came home to find myself completely locked out during triple-digit heat. I waited 45 minutes for a locksmith and paid $120 out of pocket, and my front door was scratched during entry. While I was home, an expensive bottle of facial product was also broken during the visit. After a few email exchanges with the company where they did not seem to care about the customer experience, I asked for the issue to be escalated to management. I received a reply though it's unclear whether it actually came from someone in a management role. The company denied any responsibility for the locksmith cost and the broken facial product. Overall, there was no real customer service effort to make things right. I wanted to leave an honest review because three years of loyalty should count for something when something goes wrong. Be cautious when considering this company. if you're not going to be home, confirm exactly who is coming, and don't assume your usual crew will show up. Take pictures of anything out of the ordinary or broken since the company will not take the customers word.

They were punctual. I would recommend these professionals as they were diligent in cleaning the…read morecouch. Great job and very pleased.

Requested move in service. Windows, cabinets, and shelves were not clean. Found roach droppings in…read morecabinets and shelves. Windows (from the inside) were very dirty. Moving is a very stressful and busy time so when you pay for a cleaning service and ask multiple times if it's a full service, deep clean - you expect everything to be done well. That was not my experience and it added more stress to the overall experience.

I've used Essential Cleaning twice now and Aren does a great job. He's thorough and professional…read moreand leaves my house spic and span clean and smelling amazing. My husband loves when I use this service because I'm not quite as thorough...or pressed lol. Unless I'm just in a particular to clean. Essential Cleaning is also reasonably priced. He does my entire house from top to bottom. This includes my five bedrooms, all of my bathrooms, and my kitchen. Baseboards, blinds, carpet, hardwood...you name it. I would highly recommend him for your home or professional needs!

Last thing I wanted to do when I moved into my new home was clean out my old apartment. This team…read moredid a fabulous job. sent me pictures along the way to see progress and results and the value was top tier. Highly recommend!

I used this company for the first time and I'm so pleased! Andre went over & above within the…read morecleaning itself and Neil was wonderful with helping me schedule my appointment. Definitely a 5-star experience!

Booking process was smooth. The reps are in touch on text messages constantly. The cleaning person…read morewas professional and did the job well. They seemed to have use harmless cleaning liquids because we did not get any pungent chemicals smell after. They can improve on going over what was all cleaned with the customer.

Me and my bestie started using Sergio about 8 years ago. They always go above and beyond when it…read morecomes to cleaning my place. Their rates have varied over the years since I have moved to bigger/smaller places etc but their quality has never let me down. My fiancé has a cleaning lady that I just can't stand because she leaves so many things not clean. So I finally convinced him to let me use Sergio here. He walked out our master & there was Sergio standing on chairs cleaning the light fixture in our foyer (something the old chick has never done). Let's just say he is now a Sergio believer :) they fold clothes, dust, vacuum, sweep, mop, clean bathroom, and even organize. They have always gotten 5 stars from me.

I'm writing this review while they are still cleaning my place & I must say i'm amazed!!!! I am a…read morevery picky person when it comes to cleaning! I've tried 3 different cleaning services & all sucked but I guess today was my lucky day! I'm not a messy person just wanted someone who could do the basics.. Mop hardwoods, clean bathroom, wipe down countertops, etc.. But they're amazing!!! They ever organize your things!! Wipe down light bulbs, windows, fold clothes, wash dishes, I mean like really clean everything!! I will def be referring them to anybody I know!

Clean Peachy accommodated my short time-frame and their cleaner Matthew did a stellar job!read more

Let me start off by saying their customer service is amazing, and they are very nice and…read morecommunicative! With that being said though, I would not recommend their services and I am extremely dissatisfied. We paid extra for a deep clean which was well over two hundred dollars for my 1,000 SF home. It was supposed to take multiple hours and it took them less than two. When arriving back home, the bare minimum had not even been touched. The fans and blinds had not been dusted. They vacuumed only what they could see, they wiped down only what they could see and went around lamps, candles, books, etc. The few things that they did move were not put back in the correct spot and left in random places. The cleaning products they used left residue on the few things they did touch. We specifically pointed out two vents that needed to be cleaned, didn't touch those. Kitchen sink hadn't been touched. When reaching out to get a refund, they offered us a refund of the difference between a basic clean and the deep clean that we upgraded to. A basic clean is still close to two hundred dollars and I would say a basic clean is far stretched for what actually was done. Our home looked exactly the same, if not worse from things being misplaced, from when the service started. I hope other people have had better experiences but unfortunately, I feel like I was scammed and the services provided were not what was advertised. Great people, maybe they just need to reevaluate their standards and maybe it was just the cleaners we got that day! Either way, clear expectations need to be set prior to their commitment!

I am not a knit picky person so I tried to stick with this company even when little minor things…read morewould happen but the last visit was the last straw. I used this company monthly for approx 6mos. The appt time would be changed last min, clients do not have the ability to change the payment option in their acct, toilets were left unclean, rooms would be skipped, paid for extra services & they were charged but skipped but the final things that were the last straw: while cleaning the kitchen the girl left the gas eye open on the stove with the smell of gas so strong that I only noticed it bc I started to get a headache while working in another room. The girl was oblivious. That could have been dangerous on many levels!! The cleaning of my 3000 sq ft house was supposedly done by 2 people in 1hr 45mins? There is no way. When I brought this up to Cynthia her response was "it's my best team, they move fast"....That isn't something to brag about because they did a half as* job. There were 3 people sent for the majority of my previous visits and it even took 3 people longer than that. One of the girls left my front door wide open for 3mins while taking the trash out (could see on the ring) and 1 of my 2 cats got out. When I brought this to Cynthia's attention her response was "mistakes happen and the door was only open for a second". It only takes a second! My pet was missing for almost 2 days! Definitely do not recommend this company AT ALL. Now looking at the reviews (definitely should have done prior to booking) I see many others had similar issues. The responses to the reviews from the company just make it worse.

THE WORST COMPANY EVER!!!!!!…read more I advise you DO NOT BOOK WITH THIS COMPANY; choose someone else! In my 30 years of life, this was by far the WORST "Deep Clean" I've ever received. When I say literally NOTHING was cleaned besides the floors & bathrooms (I'm being generous by saying that because these were just wiped, the tub was not scrubbed, the doors & baseboards were not clean, I could go on and on). I even took pictures of ALL the areas & sent them to the owner. You know what the response was?? He told me they don't clean these areas & they're our of reach (however, when Cynthia quoted me, she said they take their time and use a 2-step ladder to clean higher things & that they also had a pole to clean high ceilings that reached 12ft. - THIS WAS ALL A LIE & NONE of this was done in my home). I'm 5'7 & can reach all of the areas of my house & in the pictures w/ no step ladder. I agreed to let Cynthia & Christian "the new owner" come correct things, & when I did, Cynthia sent me a message back saying that she will offer to come clean for 1hr. free next week. I'm like NO, this should've been cleaned right the first time. What was I being charged $400 for, I was so LOST. My house literally looked like it did before they came, it actually smelled like pee too & I have NO pets (their products are horrible & they stink). I asked the owner this question in my original email & all he did was tell me that what I was saying was WRONG & his team cleaned my home. Question: How would you feel if this was your home? & you came home to a "deep clean" that you purchased & it looked like the pictures? If you say you'd be happy, then I see why you're the owner of this company. Me, being a business owner myself, would try to ensure my customer is happy. If I wanted a half assed job done, I would've cleaned myself & not hired a "professional company". This is literally the WORST experience w/ a cleaning company. FYI- he Cynthia & Christian kept saying the cleaning was not timed, but when I booked a "deep clean" on their website, it said it'd take the team of 2 (to do everything on the check list) 6.5hrs. They were there for only 1.5 hrs. - a BIG 5 hours difference; which explains why my house looks so disgusting!! How misleading was this? I'm still shocked at how NOT clean my house was. I took the time out my day today to let you all know that Two Maids & a Mop is the WORST cleaning company even under "new management"! I wish I would've read the reviews before I booked the service & I WOULD NOT have even used them! Don't waste your time or money, it's truly a scam!! I've uploaded a FEW pictures, but you can get the gist of things! HORRIBLE SERVICE & CUSTOMER SERVICE!