Great computer group, very helpful and fast service needed…read moreassistance with several work related computers and very pleased with results Thank you !!

Very bad experience. I had a broken hinge on my HP laptop. Took my money up front, took 6 weeks…read moreto get the part in (so I was told after I called him) I took 4 trips to drop off and pick up my laptop. He'd take it and say he would try to get to it next day. I would end up picking it back up from him just so I could have it for the weekend. In the end, he said after "watching U-Tube" that there was a chance he could break the screen and that would be another $250. I took my computer back and he wouldn't refund my money. Said he had re-stocking fees and shipping fees to pay for. He was yelling at me and then threw his hands up in the air and said I'm done", and stomped away. I took my laptop home with no repairs done. I was out a deposit and the spare part. I wish I would have asked him for the part, but I was so upset, I just wanted out of there. I will never reccommend Computer Heaven, or owner: Brett Walters, to do any IT work of any kind.

Amazing customer service! Polite, professional, knowledgeable and extremely patient when explaining…read morenecessary information to problem solve all my computer issues, problems and needs!

Is RJ Ender even open anymore? No one has been available for months. Doesn't help when you bought…read morea new computer.

These folks are fantastic! Not only are they problem…read moresolvers, they are so kind and their customer service is wonderful. I have had them remote into my computer to diagnose problems quickly. Such a help! No waiting until I can find time to "take in my computer". Both of them (Thank God) were willing to work with my mother on her computer and printers issues. Adam was super patient and broke details down to her level. (He even took calls from my techie brother who live 15 hrs away to explain what was going on and with his help were able to recover some of her "missing" information.) They've recovered data we thought was completely lost. have great computer upgrades recommendations and access to some great deals. They can buy your computer for you, load everything, and deliver it ready for you to work! No hassles or download/upload issues with software and all that stuff I need to work but don't understand HOW to make it happen. Toshia's advice is always appreciated and her talent is crazy good. And her accomplishments are inspiring, plus she is always smiling when I see her. They are just the sort of people you can trust and communicate easily with, even on IT issues I don't know how to explain - they get it! Wouldn't want to buy or trouble shoot our family's computers without them. True gems.

Fast, efficient, but hidden. They did the job ethically and with grace. Thanks for saving this…read morehiney mid week.

Got my computer fixed quick and at a reasonable price. I would definitely recommend BG Tech Repair.read more

Great service from Brandon, very professional, fast, & reliable work. I would definitely recommend…read moretheir services and return for needed repairs!

John was super friendly and fast. Fixed my phone right there in front of me for transparency…read morepurposes. Said it would take 15min and it only took 10 while he was also helping a customer over the phone. I plan on sending my wifes phone to him too. I recommend to call ahead as he sometimes makes out of office service calls. He also saved me about 65$ compared to the person in Waterloo. Thanks for the help John!

I never read Jon's reviews before today. If you read the reviews you will see he does not take…read moreaccountability when something goes wrong. It is always his customer's fault. Horrible! He puts on that he's a good guy. And a good business man he definitely is not. I took my laptop in to have the hinge fixed. When I got to the shop I decided hey let's have the battery replaced because it's only staying off the charger for a couple of hours so why not. I was told it would be complete in 3 to 4 days. 4 weeks later I finally am able to collect my laptop! Long story short he has replaced the battery 3 times. Each time he replaced the battery he did not test the battery out to make sure that it was working correctly. I am very confident that when you have a professional replace a component in your electronic, that professional will test that component to make sure that it's working properly after installation. He did not. Because if he had I would not have had to return to his shop 2 more times to replace the battery Each time the battery was replaced I had to calibrate the battery and I had to test out the battery each time it was installed. And each time I got an error that the battery was bad. Well this third and final time I also got the message that the battery needs replaced. And now I have a message stating that the charging port is bad. That means progressive charging circuitry failure. WTF?? That wasn't happening when I walked in his shop the first time. Now he wants to offer me a $40 refund and say that it's not his fault. Those who question his business practices are called entitled. I am a customer and I am entitled to having my product return to me in fully functioning order. Now I have to take him to small claims. What a dick

I had a broken water cooler on my CPU and needed to replace it, I reached out to a few places and…read moreCedar Valley Computer Works was the only place still working during the covid-19 outbreak, they took extra precautions during the entire process to maintain safety. Dylan helped me pick out a new CPU cooler with the information I gave him through emails about my system and what I used it for and with all that knowledge he found a good fit for my rig, we had a lot of back and forth communication to make sure everything would work. I dropped my PC off along with the new part and Dylan went to work and fixed it for me. Price for all the work was very reasonable and I'm happy with the work that was done, enough to where I actually made a Yelp account to write a review. I've been back to gaming on my PC again today and my core temps have been great so my problem was solved thanks to the work. I certainly know where I will go for future PC work and when I decide to build a new PC.

From the owner: Having Computer Troubles? We're here to helpread more

Is it possible to give less than 1 star? My daughter took her computer to Brent when it crashed…read moresoon after she started college. He told her she needed a new hard drive and charged $200. Two month later, while she was home for Thanksgiving, the computer crashed again. She took it to a reputable repair store in Denver who found that the hard drive Brent installed was never secured in place - it was floating around inside the computer which damaged it beyond repair! I called Brent and he told me he did everything right and it wasn't his fault. He said the repair store in Denver could deal with the warranty on the hard drive he replaced. This guy is NOT to be trusted. Taking advantage of college students, refusing to stand by your work, not taking responsibility for an oversight that was obviously your fault - this guy should not be in business.