1. Brent's Computer Services

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Cedar Rapids, IA

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Brent's Computer Services

1.0 (1 review)
Open • 10:00 am - 5:30 pm

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People searched for IT Services & Computer Repair 118 times last month within 15 miles of this business.

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GadgetGuy - Battery and charging port failure

GadgetGuy

(15 reviews)

John was super friendly and fast. Fixed my phone right there in front of me for transparency…read morepurposes. Said it would take 15min and it only took 10 while he was also helping a customer over the phone. I plan on sending my wifes phone to him too. I recommend to call ahead as he sometimes makes out of office service calls. He also saved me about 65$ compared to the person in Waterloo. Thanks for the help John!

I never read Jon's reviews before today. If you read the reviews you will see he does not take…read moreaccountability when something goes wrong. It is always his customer's fault. Horrible! He puts on that he's a good guy. And a good business man he definitely is not. I took my laptop in to have the hinge fixed. When I got to the shop I decided hey let's have the battery replaced because it's only staying off the charger for a couple of hours so why not. I was told it would be complete in 3 to 4 days. 4 weeks later I finally am able to collect my laptop! Long story short he has replaced the battery 3 times. Each time he replaced the battery he did not test the battery out to make sure that it was working correctly. I am very confident that when you have a professional replace a component in your electronic, that professional will test that component to make sure that it's working properly after installation. He did not. Because if he had I would not have had to return to his shop 2 more times to replace the battery Each time the battery was replaced I had to calibrate the battery and I had to test out the battery each time it was installed. And each time I got an error that the battery was bad. Well this third and final time I also got the message that the battery needs replaced. And now I have a message stating that the charging port is bad. That means progressive charging circuitry failure. WTF?? That wasn't happening when I walked in his shop the first time. Now he wants to offer me a $40 refund and say that it's not his fault. Those who question his business practices are called entitled. I am a customer and I am entitled to having my product return to me in fully functioning order. Now I have to take him to small claims. What a dick

Brent's Computer Services - itservices - Updated November 2026

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