2020 jeep wrangler sport.. needed tires as soon i bought it. No help from dealership...needed…read more$3300.00 timing chain ..no help from dealership even after promised to pay $1000 on it..needed brakes ...needs A/C work. No help from dealership..I paid for this vehicle with my bank ..no financial assistance needed from.them.but he promised to help with the bills but never did..also had two (2) bad shocks ( fox shocks ) that cost me $500...plus front sway bar was bent ..no help from dealership.... Get your car looked over before you purchase from this guy .. seems nice at first ....but once its done he is done...

Great experience. Very happy with how the entire deal was executed. We had just gone to a local…read moredealer and felt rushed to purchase and the numbers were not explained clearly. We left that dealer and went to John the next day. What a difference! Thank you

We couldn't be happier with our new BMW and are truly grateful to everyone who helped make the…read moreexperience such a positive one. Although the vehicle we selected was located at another dealership, the team efficiently coordinated the transfer and kept us informed every step of the way. They also promptly addressed our concern about the tires by replacing them prior to pickup, and made our trade-in process seamless. A special thank you to General Manager Curtis and Manager Pinkal for going above and beyond to ensure we were well taken care of. Their professionalism and commitment to customer satisfaction truly stood out, and we sincerely appreciate everything they did to assist us. We would also like to thank Jose for his support throughout our purchase.

Satisfied with my service appointments here. I can't speak to the buying experience because I…read morepurchased my BMW from another business. I always select early morning appointments so I can find a great spot to work while I wait. (If weather is pleasant, it's a leisurely walk to Streets at Southpoint shopping mall). Complimentary coffee/tea is a nice touch too. Grateful for complimentary rides home when I am unable to wait. Service associates keep you very well informed about the status of your vehicle. And love the 360 degree inspection video. Keep providing great service please!! :-)

Excellent dealer. TJ and the other men and women are no-pressure, upfront on positive and…read morenegatives. Service will tell you what you need, and also what you don't need. When there is a delay in getting parts from Ford, they will tell you. Service pickup and delivery is outstanding. This dealership has a lot of repeat customers.

I waited for over a year for Capital Ford Hillsborough to get parts to correct a recall regarding…read moreaxle nuts. They finally called to let me know that they had the parts, we scheduled a time to drop off my truck. They called a few hours later and said it was ready for pickup. We went there right away to pick it up and as soon as I started it up, I noticed an error message regarding Park Brake. I assume it was a fluke so I drove on toward home As I was driving, I noticed that all sorts of messages started to flash but did not seem to impair the travel of the truck. When I got home I called and left a message for Brad, the serivce writer who took my truck in. No return call. I called back an hour or so later and still no return call. It's now the following day and I still haven't heard from the dealership. Pretty bad service from Capital Ford Hillsborough.

Sophia Pitts is by FAR the most thorough salesperson I've worked with when purchasing a car, and…read morethis review is for HER. I purchased a new 2026 RX350h yesterday after comparing a preowned version and a new vehicle. They were exactly alike in every way - except the preowned was 2 years old, had 10k miles and needed to be detailed. The total price difference was $5,500, and the warranty on the preowned seemed substantially better. Sophia could sell me either one, and carefully gave me pros and cons on each vehicle. The preowned manager came out to talk with me after I offered less for the preowned than asking price. He obviously wanted me to buy preowned, but I was leaning toward new - despite the better warranty and lower price of the used car that was identical to the new. He was nice, but hard core wanted me to purchase the used one. I went to lunch while they detailed the used car. Upon return, Sophia gently pointed out items that became obvious to her after the car was cleaned up that I would have recognized over time, but were not apparent to my untrained eye: the car had multiple "dents" from a likely hailstorm. There was evidence on the tailgate of sanding and repainting, and overspray on the chrome trim. The vehicle, despite a clean Carfax report, had either been wrecked, or at least damaged enough that it had required substantial body work. I am massively thankful to Sophia. She is incredibly well studied and recognizes things I never would have. I would've paid over $50k for a substantially damaged used car if not for her. I do not hesitate to recommend her and her expertise. Now, as for Johnson Lexus Pre-owned... not so much. Thank you, Sophia!!!

Flange makes a comeback, what happened…read more.. Johnson Lexus Durham service used to extremely reliable (barring one past episode 5 years ago)- I actually took my car for 10 years to the same service specialist. However, my recent experience has me rethinking... They incorrectly failed my 2015 Lexus on the state inspection - tire tread was 2.3 as reported by them, while low from a safety standpoint, it is not a failure by state inspection (which is at less than 2), they required replacing four tires at $1340. Which is $445 above Costco charges. Secondly the rear 12v lighter wasn't working, it was a fuse that is easily accessible they put in a charge for $120 and had told me some sort of fusible link - I didn't know what that meant initially I approved it and upon further research and their own invoice said it was a fuse. Those fuses are cheap and easily accessible and shouldn't require 1 hour of labor. Old Lexus used to do this sort of service complementary sometimes. There were multiple errors that seemed to be designed to give them more money, and I am wondering if service management has changed that pushes for more revenue and profitability margin than serving the customer. While they corrected both of these errors and reversed $120 charge and redid inspection and passed without tires having to be changed. I hope they improve and not continue this path - this is path that Honda Durham was on and I moved on from that brand. I was planning on purchasing an RX-350 due to comfort and ease of servicing with Lexus as well as the vehicles, but has me rethinking if I should go all electric with Rivian R2 instead in the future. Oh, BTW, what is that flange you ask, that was just non-existing fusible links in modern cars - its joke for that have seen old Seinfeld episode :-)

Everything went well. I just purchased my second Forester from Hendrick. It is a 2023 Subaru…read moreTouring Certified PreOwned car. My sales Associate, Jay Weil, spent the time to understand what i was looking for and found it-- the second car i test drove.The dealership smoothed the process by handling almost everything - including all the DMV paperwork. I would highly recommend both Jay and Hendrick.

Update: their mistake was corrected after google review. We had tried to reach out via phone and…read moreemail and sadly nothing was done until I posted 1 star review. Then it was escalated to the general manager who made sure that it was all handled correctly -------------------------- Original review: Dealership does not do the service while charges customers for it. Then doing absolutely nothing to fix their mistake. My family has completed three transactions with this dealership, including the lease buyout of our vehicle on December 31, 2025. During the lease buyout, we were advised to keep our existing plates and were asked to pay our 2026 vehicle taxes, which we did. Several months later, we received new plates and a second 2026 tax bill for the same vehicle. Despite numerous calls and follow-ups, we've told that they will handle it. The issue remains unresolved. What has been most disappointing is the lack of communication and follow-through after the sale. We paid dealership fees expecting the registration and title work to be handled correctly, and we should not be responsible for paying taxes twice due their administrative error. Extremely unprofessional handling

save your Money , time and sanity and use this car broker for your next purchase. honest , fair…read moreprice . no dealing with crooked salesman pitches and lies . got the car of my dream at below MSRP . no gimmicks just transparent facts. would highly recommend Kathy . She made the buying process seamless and should I dare say , enjoyable ? lol . use their service . you won't regret it .

I came in with low credit and previous repos but that wasn't a problem. Moe helped me out and put…read moreme in a new car same day with good interest rate .. 10/10 would recommend

Promise everything until you buy. Will no longer respond on…read moredoing already promised repairs

Nice dealership/repair shop and nice cars. Only downfall is Christy who answers the phone, she's a…read morebitch. Very rude, seemingly inpatient and just overall gave me an uncomfortable vibe. If you can avoid her vile comments and aura, you would have a good time purchasing a car here. All of their titles are salvage by the way. Thanks Christy for being so kind!

I went in because my windshield wipers were not working. They told me that the windshield wipers…read morewere not installed properly. By the way, they installed them 2 months ago and charged me $225 reinstall them correctly.

I came here after my car was rear ended by another person recently. They had Geico insurance, and…read morebrought me to this place to get my bumper replaced. My experience with this team was fantastic. They fixed everything up super fast, and my car looked good as new. The repair only took three days, and when I got my car back they had vacuumed out the whole thing and given it a car wash. I couldn't have been more pleased! I might come here myself to get some other small repairs fixed, just because they were so good. Highly recommend them!