I'm not the most knowledgeable when it comes to DIY repairs but each time I have gone into Brisbane…read moreHardware, the customer service has been outstanding. The team is not only knowledgeable, but they are kind, friendly and explain in a way that does not make you feel inferior in the least - even when I go in using measurements like "I think it's the length of my finger" because I didn't have time to measure properly during the busy school day. I am a science teacher and I have gone there to get materials for my STEM elective class. I have explained what I am trying to do and have gotten great advice and guidance that has worked out each time. Even if they suggest a solution that is not within my budget, they will think of an alternative that will be "good enough" for what I'm attempting to do based on my constraints. They have even given me a teacher discount to help keep the costs down, without me even asking. I encourage people to come here to support a great local business and good people. You do not get this kind of high quality service at the big box stores. Thank you, Bill, for helping me on Thursday right before closing! The middle school students used the nails to fix the broken garden beds; they asked me to pass along their thanks for your kindness and because they enjoy hammering nails into wood! Most of the don't get to do that at home and they love learning useful skills. I appreciate your assistance and generosity.

I came in for an issue with my rearview mirror because it fell off and it needed to be glued back…read moreon and I really didn't know what to do, but Bill the store clerk came in to save the day. He even helped me install it. Great store with even better vibes.

In honor of all the employees that work/worked at OSH, and gave it their all to be professional, &…read morepersonable to make that store worthy to shop at, & to make that store Great! I never did understand why there weren't more customers that shopped there. Sure some items where pricey, but to me that didn't matter, it was the charisma that was generated from the staff, going above & beyond to help me. I'm not sure if that store will continue to stay open, but had to write this review to Thank them for all there assistance.

Was in search of a metal 33" inch tomato basket for a plant that we had grown inside but now…read moreneeded to be planted outdoors in our yard. Initially I was going to go to a local Ace Hardware but soon learned many locations did not have it in stock. As it happened, I was in the area and stopped by OS in Millbrae where they had several baskets of which I selected the 42" which was actually the size that I really needed. Great service by the employee who was working in the paint area as initially I could not locate the item and he provided specific directions.Thank you OS for my $6 purchase.

Great store, has everything! Helpful knowledgeable staff. Great at giving suggestions and…read moreanswering questions. Will help you load your big items, if needed.. this store has a well stocked screws and bolts and parts and glue/ adhesive section too. Kids toys are here - the good well built, fun kind! Also Chain by the foot, plastic, metal. Great place!

Ace Hardware in Pacifica is the perfect little neighborhood hardware store. They seem to have just…read moreabout everything I ever need, and the return policy is very reasonable. Every time I walk in, someone immediately asks if I need help, and the staff are genuinely eager to assist. The owner has personally helped me troubleshoot a few home issues and walked me through how to properly install parts once I got home- that kind of service is rare and incredibly appreciated. Prices are fair for the area, especially considering the convenience and the level of customer support you get. Overall, a fantastic local hardware store that makes every visit easy and stress-free. Highly recommend.

Writing this review solely for Daniel, the manager on shift when we came in. We were waiting for…read more10-15 min for someone to help us in the paint department and Daniel saw and came over and told us he would mix our paint himself. He had good insight on the type of paint we should purchase and we walked away very happy customers. Daniel is terrific! Thanks.

I've been shopping at this Lowe's for at least 20 years now and while I can't really say that it's…read moreever been an enjoyable experience it did, at one time, get the overall job done. Since the 2019 lockdowns the current manager seems to be hell-bent on making it the most miserable place to shop on Earth. All the cashiers are gone. Now there are just an array of self checkout kiosks and at least 8 of them are closed at all times just to make sure that you still have to stand in a ridiculous line while some old woman looks over your shoulder to upsell you on a rewards membership. Item doesn't scan? Welp. You'll just get to stand there for half an hour while somebody figures out what to do about it. Need to push a large cart full of drainage pipes to one of those three open self-checkout kiosks? Well surprise, idiot. Mr. Manager Man has decided to put giant display racks in the middle of every aisle making that completely impossible under the best of circumstances. 99% of the time there will also be a waddling gaggle of morbidly obese people obstructing whatever's left of the aisle because they want to look at the moose scented candles or whatever stupid bullshit they're carrying for no apparent reason. Need to find a particular electrical or plumbing fitting? Too bad. Every single box has had its contents thoroughly shuffled with every other box in the store so there's absolutely no chance the fitting you need is anywhere near where it's supposed to be. Asking anyone where they put them just gets you a stoned "Uh, like... What?" from the random idiot wandering around. Entire aisles will be cordoned off for the entire day because someone eventually plans on restocking something. They're not stocking it now and they won't be stocking it in the next hour but it's closed. If you dare walk down it anyway a pimply kid will yell at you and that's like really threatening or something. Just in case you haven't been run off yet, there's also an obnoxiously beeping inventory robot ramming into you from behind and a scam artist from some solar incentive sales ponzi scheme following up shortly thereafter. He got his job on the TikTok. Given what an unbelievable hassle it is just to set foot in this place, you might think that you'll be clever and order whatever you need on their website so they have to go burrowing through their own randomized inventory piles but you'll be screwed there, too, because the website automatically reloads itself at least a dozen times so the search field clears itself out and is absolutely worthless. The actual order pickup process is also every bit as time consuming as it involves a stoner doofus reading numbers on a tag to find your order. The manager needs to be removed so things can get back to their usual degree of mediocrity.

the person at the counter was just unfriendly and arrogant. I would never go back here. the only…read morereason i went there bcos my contractor send me. They gave me wrong part and then refuse to accept return with a ridiculous excuse. hopefully never see this store again.

Sadly they do not allow retail customers any longer. If you do not have a contractors license…read more(whether it be yours or your contractor) then you might as well turn around and go to HD or Lowes because they will not sell to you.

We have a project at our house that requires decking suitable for installation close to the ground…read more This means either composite decking covered on all 4 sides, or PVC decking. Trex is the composite decking solution with the best distribution around SF (they even have some versions of it at Home Depot) but I don't think it's the best looking and the versions I saw were not coated on all 4 sides. So, I was looking for either Fiberon or TimberTech Pro, or TimberTech Azek. Turns out that there are shortages of TimberTech to the extent that they didn't have any at Golden State Lumber or South City Lumber. Now I know you can order just about anything from most lumber yards, but ordering is not a game I want to play if possible. So I was looking for something in stock, and fortunately, South City Lumber did have Fiberon, in 5 colors. They also had something of a showroom with tons of physical samples for the various options they could order. This actually made me more confident in going with one of the choices they had in stock since I realized the ones to be ordered were not really preferable. Thanks South City Lumber!

sigh I try to shop…read moreat independents as much as I can and am willing to pay more for that "priviledge." In the past things have gone well with SSF Lumber. I went to get the same deck screws that I had purchased here last year and they no longer have that one, which is fine. What is not fine is when I wanted to ask the clerk about it. First there was only one person working that morning and while I am nearly certain that he was on a work call he did not acknowledge that I was there waiting. Another customer in front of me gave up and left merchandise on the counter and split. Another man was behind the counter-off duty? a friend of the employee? So I confirmed that they do not carry that brand anymore and I too split-for the big box store.

What a great business this is, people are courteous, friendly and very helpful! Kind of a…read morerefreshingly old fashioned place!

Great service and great price...! Helped me replace key for my car in about 15 minutes. Thanks!!read more