What a nightmare. Please do not order a greenhouse from this company. We have had too many issues to list but the primary problems we have had are as follows:
1. The product is poor quality. The aluminum gauge is too thin--multiple sections came dinged up and slightly bent. Because it's modular, each piece needs to fit exactly right so this proved a problem. We were led to believe that it was a locally produced product but the fact is that every single box was drop-shipped from China! It's all in the original boxes stamped "Made in China."
2. We received an incomplete order, unprofessionally delivered, in the dark so we couldn't see what we were getting. We ordered it on August 12, 2020 and it was delivered at 6:30pm on Thanksgiving night, in the complete dark with one packing slip that the driver was using his cell phone flashlight to see. This was during Covid so we were trying to socially distance. They only had one copy of the receipt so we tried to give it a good look-over but weren't able to tell what we were looking at--and it was literally in the middle of our Thanksgiving dinner! We live about 3 hours from their facility and, under their insistence, paid $600 for professional delivery because they said it would be too big/heavy for us to pick up in our truck. It was delivered in a disorganized haystack piled into the back of a small trailer being pulled by an SUV! It would have easily fit into the back of our truck! When we spoke with them a few weeks ago, they finally admitted that it was their own company who delivered it--prior to that they were giving us this runaround claiming that it was an independent third party delivery company! Clearly, they make money on every little add-on, delivery being just one of them. Because we had "signed" the delivery slip, they will not agree that it's missing parts and have basically accused us of lying about it--as if we want to steal extra crappy parts from them!
3. After all the issues we encountered, we just wanted to return it all in original packing and get a refund. Well, they agreed to this but insisted that they'd need to inspect everything and if any parts are missing or opened, we'd have to pay for them! Talk about insult to injury since we already established that it was missing parts and we weren't even able to tell this until we opened them. They also insisted on deducting a 20% restocking fee. This is completely unacceptable, in my opinion. We paid almost $9000 for the thing so this fee would be over $1500!
4. Their communication has been inconsistent and dishonest. Multiple emails we've sent were not answered until we reached out to them after waiting for a reply for 10-14 days. This has drawn out the entire process and we feel like they're just trying to wear us down. And it's worked, basically. What can we do? We have just resigned ourselves to either putting up a smaller greenhouse than the one we paid for or taking a $2000 minimum loss and having to drive the damn thing back up to them. And if we put it up, how long will it last? It's really lightweight and I can't imagine that it withstands the wind/snow load they claim. We read their site's reviews about this and trusted that they were true but it's clear to us now that they screen/write their reviews.
Do not, under any circumstance, buy a greenhouse from this company! It's basically a scam. read more