This business is at a new location 219 McHenry (same name) different logo. I posted my opinion respectfully on their wall and the owner deleted it or hid it from view because they can't deal with a difference of opinion. I'm going to assume they can't delete this review or they might have attempted too already. It's funny how the owner post their direct opinion but does not allow for me to reply directly to that post. It's was unprofessional for the owner to assume we were trying to scam her when we were referred and paid for all services rendered, regretfully of course. Their video footage is not clear on Facebook. The video shows we were looking at the car from the outside not the inside. In the shared video we are comparing to see if the tint was a true match from front to back window from the outside. My husband never stated he just got a new door panel because the old one was damaged. Please do not attempt to twist his words or change the story for your convenience. What he told you was that to replace a Mercedes door panel would cost between $700-$800. We already knew you would not own up to it, but we thought we would give you a chance to be an honest vendor, what's shocking to me is that you must not care about your business reputation. Because if you sincerely did, at the very least you would attempt to make things right instead of attacking a paying customer. I recommend that you seek to understand why a customer provides such opinion before attacking them unprofessionally. Anyone who knows my husband can attest that this car isn't driven daily and does not sit outside. What he explained to you was the lady in the long dyed black hair, I apologize for not acquiring her first name, but she recommended that my husband allow the car to sit outside for a couple of hours to allow the sun to bake the tint into drying faster. I'm not sure what was used to clean or prep the window, but the damage was due to the installation of the tint. The material is leather not fake vinyl or faux leather. It needs to be treated with more care and finesse which obviously your shop can not provide.
Good, Bad or Indifference of opinion, I would never recommend your business to anyone, especially if they really care and value their car. Your shop is just not prepared to handle high end cars. read more