I had gone there for several years. It was bought out. There is no professionalism in this establishment since it was bought out. The past three times I have gone there I didn't see an adult supervisor. It was all young people on their phones no professional attire. My last appointment the girl said I was done. She didn't want to do the lotion and warm towel. Will not go back read more

She cut me a few times trimming my cuticles making me bleed. Didn't ask what I had in mind for my manicure color just immediately went to suggesting cat eye nails. The pedicure is a little splotchy and outside of the actual nail. I was surprised because most of the nail techs are very good. Of course the atmosphere is relaxing as always but I was overall not impressed with the results. :( read more

Modern Spa and Nails - Apparently this is not concerning but pretty sure that's contact dermatitis and she painted over it after saying to leave ut natural... - Nail Salons Near Me - Lancaster, Pennsylvania

I have had a couple of pedicures and I'm just not thrilled. They really don't do a great job. They take forever to get the pedicure started even with an appt. Besides that they don't really do a good job manicuring the toes. They don't know how to take out ingrown toenails and it's frustrating. Just not thrilled with them. Have given them a few chances and it hasn't gotten better. read more

The place is very clean, well lit and nicely styled. However I did not care for the experience overall. I told the women who was going to do my pedicure which package I wanted and she insisted more than once on the more expensive one- I had to say "no thank you" a couple of times. Next she asked me about color, I told her I just wanted a clear polish, to which she then insisted several colors, I told her no thank you and she insisted again, finally, she agreed to do what I asked. Then the leg scrub- which felt like a baby bear was trying to devour my ankle and had just enough strength to cause a bunch of pain but not enough to break the skin. I did not complain or ask her to stop because it's been forever since I had a pedicure and I thought at first maybe it was suppose to be like that- and then I felt like I'd hurt her feelings if I told her. Probably not the best decision ever- I know. One of her friends other employees sat on the couch beside her with her phone up toward me the whole time, I don't know if she was on FaceTime or chatting on the phone but the two of them talked the whole time, with the phone there and I felt uncomfortable. I wouldn't have cared if it was just the two of them, but just having the phone up toward me- I went there to relax and didn't find it relaxing. The foot bath which is what I really enjoy, was cool warm? I remember the water being very warm / hot and relaxing at previous places I'd been. It felt sloshy and unpleasant to have cool / warm water in the foot bath. It was just unusual. Then when I went to dry my nails, she set me in front of the dryer and lit an incense on the altar they have. So I had to stay there while the very strong scent and smoke went up, right into my face. Again, not pleasant. Next I go to pay and when I ask to put the tip on the card they tell me they don't do that here. I told her I wasn't told that when I booked and it's not stated anywhere, she responded with a shrug and that it's the "the way they have always done it" but of course if it's your first time booking there, like it was mine- you'd have no idea. I told her that when someone books over the phone it would be helpful to tell them that so they can keep it in mind when they come in- more shrugs. She happily told me about the atm in the middle of the salon and that I could use that. I was annoyed. I paid the atm fee, generously tipped the woman who took care of me that day, and then went home and two of my actual nails fell off over the next two weeks. That has never happened to me before ever. I asked for a clear coat, and that's it's. No colored nail polish or extra stuff and two weeks later I lost two nails. I will not be returning- the entire experience was frustrating, painful and unusual. read more

Came here on a whim after a trip to Lowes and did not have an appt. I had been pressure washing my camper earlier that day in flip flops and my pedicure took a beating. Although I had showered earlier that morning I did have a dirt ring from my flip flops. They have a self check in kiosk but I was also greeted by a receptionist who told me to pick a color. A lady named Lisa - (I know her name because I and everyone else basically know her life story now - more on that later) was blocking the nail polish by standing in the way. She wasn't having services done but appeared to have gone there with a friend who was. She only moved an inch or so to allow me access and never skipped a beat in her conversation. I was immediately seated and worked on by Queen - a more mature lady, who spoke broken English. The salon itself was gorgeous, clean, and nicely decorated, although a little tight on space. I opted for the basic pedicure, which at every other place I patronize includes a foot cleaning. The price was $30 and I wanted regular nail polish. Queen worked on me without saying much but seemed friendly. She soaked me but never cleaned my feet. I was on phone when I felt a painful burning sensation, only to look down and see she was using a motorized hand sander on my heels. It burnt and felt awful and I immediately let out a yelp. Now, my feet are maintained professionally so it wasn't necessary to break out the power tools, especially in such a painful manner. It wasn't a great feeling and I feared that I was cut open. While I was soaking I was approached multiple times by other employees with better English trying to upsell everything from a deluxe pedicure, an add on manicure, to dips and gel polish, all of which I declined. They didn't just target me as the upsell was prominent with every customer. A few chairs down a very pregnant customer was trying to tell them she didn't want anything but basic because of chemicals. A male employee was trying to convince her otherwise by telling her that dips were "all natural, organic, and safe". What a crock! When Queen was ready to paint my toes my feet were still visibly dirty. When I asked if they could be wiped clean I was told it was an upcharge to another pedicure level for an additional $5. I reluctantly agreed. That pedicure included a foot and calf rub and warm towel and lotion. I admit it was nice, but except for the towel is standard for other salons I frequent at the same price point. Queen was wedged in place by Lisa - the non customer - who now followed her friend to a manicure chair. She spoke loudly and nonstop and got in the way of the other employees performing pedicures. I was annoyed by her presence and constant chatter which never stopped. It was hard to relax with her talking so loudly. She was not shy in what she spoke about or cared that everyone could hear everything. Poor Queen had to keep changing her position in order to work on me because of Lisa being in the way. I feel they should have asked her to wait elsewhere. At the drying table, a round table which barely fits your feet under, left me only partially dry before I was sent on my way. My paint was ruined before I got home. Tips and upsell are items they are pushy about. The customer in front of me at check out was literally chased in the parking lot by the receptionist when she gave one girl a tip to share between two and didn't put additional on her card. They prefer tips in cash, and are not afraid to confront you at the register if they didn't see you tip your attendant. I see no reason to come back to come back at this point, other than they have Sunday hours when my regular salon doesn't. read more

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I was in town for my son's soccer tournament (live in Harford County, MD) & I feel I was drawn to this place! From the beautiful energy of the plants before you walk in the salon to the welcoming of the owner Andrew as soon as I walked through the door! The space is clean & the color aesthetics definitely my vibe! Andrew worked very quickly and efficiently!! I love my nails Thank you Andrew for your hospitality & my beautiful nails! Nothing beats great customer service! Everyone smiled & is very friendly here I may have to make a trip back to Lancaster to see you again read more

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I went here with my sister to get our nails done for her wedding. They were very clean and did an alright job but I probably won't be returning. I told the lady who did my nails I I wanted white or blush pink sparkles on my ring finger because my dress is gold and I can't have silver. She argued with me and brought out a few different silvers and did it in silver. They also try to get more money out of you than what you want. I told them I wanted the dip nails and they performed and charged me for a dip and a manicure without asking. The picture I showed doesn't quite look like what I got. Then for my sister. She told them she wanted a French manicure and the guy said "Oh no I'm going to do ombré because it'll look better for your wedding". He didn't make her aware the ombré cost more than what she asked for. I noticed some of the other customers were kind of pushed for the dip powder instead of what they asked for too. read more

Modern Spa and Nails - Nail Salons Near Me - Lancaster, Pennsylvania

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The customer service is pretty bad here. I had a Deluxe pedicure and Basic Manicure booked with them 2 weeks in advance. I also called 1 week before to confirm my appointment. However, when I got there they could not find my appointment at all. Then I was given an inexperienced tech for Pedicure. She was great and friendly but could have done better on my pedicure. The thing that PISSED me off was that during my pedicure, I asked to change my REGULAR POLISH only ONCE and ONLY ON ONE TOE. Apparently, that was a big deal because the tech was like "OH MY GOD" while rolling her eyes. And all of a sudden, the owner and my tech starting bickering in their language with an annoyed voice. I recorded their conversation on google translate and they dint have really pretty things to say about me. Then, it was time for my manicure and I was passed on to another tech. When I got to his table, the VERY FIRST THING he says to me is "Okay, I'm not changing any color for you Okay". That was THE RUDEST THING EVER!!!! At least greet me first, say "hi" or "hello" or anything. He put on tips for me and I showed him the picture of what I wanted which was typical SNS Pink and White ombré nails. However, he did not want to do them and I was passed on to another tech. Kiev, did an excellent job for my nails and he is the reason I'm giving them 2 stars. Then, I was passed on to someone else for my Manicure. All in, I wouldn't re-visit this place. It was first time at this business and needless to say all my last visit. read more

Khevin is the only one I will go to for my nails. Every two weeks I take him a design and he always amazes me. Min is also great so nice and welcoming. I would not go anywhere else. read more

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Thanks Alex for a great gel mani - just the perfect shape and color I wanted for my short nails. And thank youuu for being so gentle with my beat up cuticles. Definitely recommend this place to anyone! Clean, sterile nail cutting supplies, friendly staff, free coffee/wine/water and cost is totallyyy reasonable - got my gel mani (with sparkles) for $25 + tip. read more

Modern Spa and Nails - gel polish in Strawberry Wine - Nail Salons Near Me - Lancaster, Pennsylvania

I'd like to start this review by saying I've never made a review before - good or bad - but, this experience has prompted me to make my first review. I was looking to get a full set of acrylic nails for my wedding, which was that weekend. I showed the technician my reference photo (see below) and asked him if he could replicate it and he responded "yes, no problem". The appointment felt very rushed and the technician took only 35 minutes to do the entire nail set. I looked down and was completely horrified, but I convinced myself maybe it was the lighting or I was being overly dramatic. Once I got into the car, I burst into tears after looking more closely at the nails. The shape of the nails were completely different depending on what finger you looked at, the nail's themselves were clumpy and distorted, and the French tip extended too far down my nail bed. All of that I was willing to look past for the sake of getting on with my day, but I could not look past the chunky holographic glitter finish he put over my nail. What I had received wasn't remotely close to my reference photo. I immediately called another salon and asked if they could fix it and the technician told me they'd have to completely restart and asked to take a picture of my awful nails from the previous salon. Thankfully I had enough time between this initial appointment and my wedding to go somewhere else. I would not come back here, I'm extremely doubtful of the skills and training of these technicians. read more

Modern Spa and Nails - What I requested - Nail Salons Near Me - Lancaster, Pennsylvania

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If I could give this place zero stars I would do so. I called ahead to see how long the wait was for walk-ins because I broke a nail and my normal salon was not open. They said there was no wait. I went directly there. When I arrived they told me they were ready for me and put me at a station. They put the acetone soaked cotton balls wrapped in foil on my fingers. Then they proceeded to let me sit there for 63 minutes! The foil was falling off because they weren't wrapped well. The cotton dried to my fingernails. When someone finally got to me he was having a hard time getting the cotton balls off my fingertips with the drill. He said "Why did you take the foil off? You shouldn't take the foil off". I explained I did not take it off but that the foil wasn't on tight and it fell off during my SIXTY THREE MINUTE WAIT. He rushed through my service and my nails look horrible. I am going to my old salon to get them fixed the minute they open. I have been getting my nails done done for over 25 years and I have never been embarrassed to show my hands like I am right now. They are inconsistently shaped and lumpy on top. Just awful. And just to be clear, they didn't forget about me. They just didn't have enough staff to cover the walk-ins. But in the hour I was sitting there waiting there were people walking in asking if there was a wait for a walk-in service and they just kept telling customers there was no wait. When I left there were four women sitting in pedicure chairs soaking their feet and they had been there for a LONG time. There weren't even any nail techs even CLOSE to being finished. This is no way to run a business. And when they ran my credit card they asked if I would be tipping in cash or if they should put it on credit?!? Insanity. Steer clear of this joint. read more

Modern Spa and Nails - Every nail is lumpy like this. - Nail Salons Near Me - Lancaster, Pennsylvania

$35 for a nail fix and color change, my fix was a few quick dips in dipping powder (after I told them I had acrylic) no filing, sanding, smoothing or shaping of the nail and I'll let you make your own opinion on the rest! read more

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Andrew gave me the best manicure I've ever had in my life I'm new to the area and I swear I'm gonna come back to Lancaster just for this place read more

Modern Spa and Nails - Andrew gives the best manicures ever. Literally my nails have never looked this good - Nail Salons Near Me - Lancaster, Pennsylvania

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My last visit here was the worst experience at a salon I've ever had. I had asked for the tech Tina (a friend who had a good experience thought that was the name of the tech she saw) and she was the most unpleasant and downright meanest person I've ever encountered at a salon. She placed foil in my fingers to get my old dip manicure off, and left the station for my nails to soak in the acetone. While she was gone, I stretched my legs after coming from a long busy day at work. When she came back to check the nails, she without a single spoken word kicked my foot and pushed my knee to indicate I should move my legs. She didn't kick hard, but I was shocked by her actions. She sat down while giving an annoyed sigh and rolled her eyes. I'm not one to complain and I can get very passive when placed in an awkward situation. Not wanting to make a big deal out of it, we continued with the manicure. She began asking me to lean forward and hold my arms straight to her, to the point where I felt like I was leaning out of my chair. My shoulders began to get tired and when I leaned back a little, she tugged my arms forcibly towards her. She swatted at my thumbs several times while commenting I don't know how to hold my hands correctly. She rolled her eyes at me when I accidentally smudged some of the gel while placing my hands inside the curing lamp. The appointment just got more and more uncomfortable, and I kept apologizing to her throughout this appointment because she seemed annoyed with me. I've never had a tech make me feel like I'm not able to sit or hold my hands correctly, and I would never intend to make anyone's job harder. She began to notice I looked upset, and started asking if everything was okay. All I could do was nod. I left and still tipped her. Honestly, I'm frustrated with myself I didn't say anything. I can be a passive person, but there's still threshold for how much meanness I can handle. I had a pretty bad week, and I think I was more inclined to cry than get angry on this day. This experience in combination with the horrible week left me really emotional and I cried when I got home. I went into the salon thinking getting a manicure would cheer me up. read more

I will never come back or recommend this place. They charged $350 for two mani pedis. Up charged us for each nail. Did not listen to what we wanted and gave dip even though I said I wanted regular polish. Our nails looked nothing like the inspiration. The lady doing the design was rude and asked why I even wanted the design in the first place. Our nails started chipping within 3 days or getting them done. HORRIBLE EXPERIENCE! Overpriced and rude. read more

Khevin was AMAZING!!! He did my dip powder nails perfectly!!! Also Andrew did a great job with my friend's nails. For anyone who is looking for a good deal on nails and they do a great job, look no further! Also the hospitality was great! Everyone was very friendly. read more

Modern Spa and Nails - Nail Salons Near Me - Lancaster, Pennsylvania

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I took 3 of my nieces there to get manicure, pedicure and wax . The nail techs didn't even ask or give the girls a choice on what nails they wanted and just gave them the most expensive one which was the "dip" . Which was extremely sneaky. Watch that you're not being taken advantage of. Ask prices before you get anything done. They were rushing and service was ALL OVER THE PLACE. The wax made us break out on our foreheads. Will not be recommending to anyone or visiting again. 2 out of 10 experience. read more

Modern Spa and Nails - Break out from wax - Nail Salons Near Me - Lancaster, Pennsylvania

Acrylic full set. I don't know what this shape is the length of each nail is different. He was so rough. He did not take his time what so ever this whole new set took 10 minutes for him to do if I am correct it usually takes 45- an hour to complete. I am not one to speak up for myself but I expected way better. The worst nail experience ever. The pedicure was great though. read more

Modern Spa and Nails - Modern Spa & Nails - Nail Salons Near Me - Lancaster, Pennsylvania

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Just had nails done with dipping powder by Kenny! They look really great and am so glad to have tried the powder! Highly recommend this salon and Kenny! read more

Modern Spa and Nails - Nail Salons Near Me - Lancaster, Pennsylvania

I may come here again in a pinch but honestly, it's not worth it. Queen did my mani/pedi - lovely lady but not really very skilled. She scrubbed my heel so hard she opened skin. Toenail paint started chipping in less than a week. She didn't presoak my nails (gel) so she filed the hell out of them instead of using the dremmel to remove the polish which hurt and she must have taken off several layers of nail. I can see the grooves from the file under the paint. Absolutely horrible paint job - paint missing around the outer edges of the nail and the gel paint started chipping within a week. This absolutely should not be happening. I think your experience here depends on your nail tech. read more

Service was fabulous and they insisted they were the best around and were very clear their goal was to please the customer. Pedicure was alright nothing that stood out. My French painted gel nails eventually turned yellow so idk what makes up with the polish but that has never happened to me so I won't be going back. read more

I trusted these folks to know what they were doing. VERY VERY WRONG and I should have gone w/ my gut instinct to stick w/ an Acrylic Fill. They were persistently pushy about putting Dip OVER my Acrylic Nails (versus just doing the Acrylic Fill), assuring me over and over, this would be alright and we could continue Dip thereafter with no issues. Well... lo and behold water ended up getting under my nails forming mold and I have had issues ever since. My nails are/will never be the same. Additionally, Modern Spa & Nails is over-priced and frankly, don't have a reason/right to be. They will try and upsell you too, as they did to me!!! There's nothing special about this place. BEWHERE and go elsewhere so you don't experience what I did. read more

A++ Lady Chi Chi sat down and immediately knew what color I wanted when I told her Christmas red. I walked in without an appointment and sat right down to get started. I had a great little conversation when she was doing my manicure. The man doing nails next to our station was so kind and warm it was very refreshing. She offered to do nail art which I was actually looking to have done! She did a beautiful Christmas Holly design and I'm going back for 4 more designs in the next two months that we came up with for the holiday months! Definitely recommended!! Thanks Lady Chi Chi and Modern Nails! read more

Modern Spa and Nails - Holly for Christmas!!! - Nail Salons Near Me - Lancaster, Pennsylvania

I had my first pedicure there today, and it was a really good experience. I wish they were a bit stricter with mask protocol for staff, but they had some good things set up for safety. read more

Went there first for a pedicure it was mediocre I wanted a basic pedicure they kept pressuring me to get a higher priced pedicure . I noticed they did this to everyone. Went back a second time and decided to get a manicure. I was watching them do the powder and decided to try it well they looked like chicklets so thick. okay i know why did I go back again well my nails grew and I asked the man to just do it thinner and he did. But while I was getting dipped I watched them scoop the powder that fell off the nails off the table and put it back in the jar. So unsanitary. I mentioned this to the man and he got angry and said that their workstations are clean. Never ever going back rude receptionists and the older ladies are the worst. Just moved here a year ago and really have to shop around. read more

This place will rob you. They charged my husband $350 for 3 kids to get mani pedis for a subpar nail job. They took advantage of a man that didn't know what nails should cost and tried to do something nice for their daughters. read more

They booked us for a 7pm mani/pedi appointment and then quickly rushed our manicure since the salon was closing. For our pedicure one of my toes isn't completely painted either. Our gel manicures were messy and there is nail polish on our cuticles. Charged $15-$25 for designs so we thought they would be perfect, but they kept messing up the design and redoing it and you can tell the work was sloppy and rushed. The girl at the front desk was aggressive about us paying while I still had foil on my fingers and came back twice and was pushy about tips. Overall, way too expensive for the sloppy work. read more

If I could put 0 stars I would. I was moved around to different nail techs in the process of getting my nails done. I was charged $65 for a FILL on a previous set I had. Apart from the terrible paint job, with closer inspection I had found HAIR in my nails. Along with chips, glue around my cuticle and on the skin of my fingers, and bubbles in the paint. When I asked for a DISCOUNT on my nails, they refused, proceeded to begin yelling, cursing, and calling me and my boyfriend dirty. I do not recommend this place to ANYONE and should probably be calling state inspection at this point. Horrible, horrible, horrible. Nail techs were Khevin and Andrew read more

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Customer service is non existent. Nail tech makes personal phone call, treats customer like theyre just a pair of hands. Speaks to other techs ...not in English...around you. Nail quality is good and can be excellent when the tech is less distracted. If you just want good nails and dont mind the lack of hospitality its a good place. read more

I've been coming here for 2 months now after trying several nail salons and this place is amazing! Andrew always does a great job and the rest of the staff is just as awesome. They are very nice and always give you tips on nail care. Highly recommend this place! read more

Modern Spa and Nails - Nail Salons Near Me - Lancaster, Pennsylvania

This was my first visit and Andrew did an amazing job! I had recently had a full set put on and they felt like toenails on my fingers. I couldn't pick anything up and I absolutely hated them. I walked in this morning and showed my nails to Andrew and told him what I wanted. He listened and crafted by nails to a beautiful finish. Modern nails has gained a lifelong customer! I highly recommend this place. read more

Modern Spa and Nails - Nail Salons Near Me - Lancaster, Pennsylvania

Best acrylic nails I've ever gotten from here. I had Anna and she was amazing. Definitely will be coming back

Enjoyed my gel manicure and pedicure! Did notice the gel didn't last as long as it does some other places. Relaxing environment, would go again! read more

I walked in on a weekday without an appointment. I asked for a basic pedicure. I didn't see a menu or list of options or upgrades. My pedicure was good but not outstanding. They do the nails of the WGAL ladies. They suggested next time I make an appointment. read more

I went in today looking for a relaxing pedicure after work.. If you are looking to relax -DO NOT COME HERE-! Don't know who the owner is but I can assume it was the male sitting at the second nail table - he was EXTREMELY rude to staff and I witnessed him rip the phone out of the receptionists hand yelling at her in their language and aggressively hitting the 'answer' button on the phone almost mocking her. This place is extremely noisy and not well organized! My pedicure was nice! Anna who did my toes was so sweet! She asked me name and continuously said my name when she needed me to move my legs- wish she was at a different salon!! The star goes to Anna for being a great nail tech! Sorry you work with some mean people! Checking out was nice as well- receptionist was nice. read more

I love coming here, Andrew is so fast and efficient, had me in and out within 30 minutes with perfect nails!

Do not go here. They try to upsell you on everything and do an awful job when you just want the basics. Gel manicure was done in 15 minutes. Barely took off the old gel and rushed through it. Tried to sell the powder over and over again. $24 for gel $45 for powder Again. Do not go here. Nails are bumpy and messy. Had to put on my own lotion when finished. read more

I love this Nail salon! I have been going there for over 10 years. I go to school in Rhode Island, and I wait to get my nails done for when I go home because they do such a great job. My nails always look natural and healthy and the service is great. They have a huge selection of colors. They always offer to fix a nail for free if it breaks or chips. They work fast but are still gentle-- very efficient work! read more

Terrible experience. No one helped me get comfortable. My hips and back hurt. The water was freezing cold. The skin on my toenails was cut and bleeding, it burned when put into the water. The employee wouldn't even try to talk to me or make eye contact. I didn't even get to get my toenails painted. Then I had to pay for this terrible service plus give a tip. Maybe this was a new employee but that's no excuse. I wanted to do something new and special for myself and it was not only a waste of my hard earned money but my time and my dignity. I'm so sad about this experience. Just terrible. And my skin is throbbing and painful from the cutting she did with the cuticle utensil. I should not of been made to pay for a service that was not as advertised in menu of service choices. read more