I want to give an honest review since that is what I have been looking for while searching for a nail salon in the area.
Both my friend and I got a mani pedi. My friend was first brought to the massage chair next to me. After taking off her socks and shoes, she was told to come over to the table to get a manicure instead. No help was given bringing her stuff over and the staff member Amh just laughed at the change of plans. Then Anh did not clean up any of my friends cuticles and applied the dip nails without the glossy finish. She sent my friend over to get a pedicure. After about a half hour of my friend getting her pedicure Amh came over and started laughing because my friend thought her manicure was finished, and then did apply the glossy finish. My friend and I did laugh later because it felt like Amh pranked her but it was a weird, uncomfortable situation.
Then the pedicures.... Oh boy... so we both paid a whopping $55 each for the special cherry blossom bomb pedicure. Both of our primary goal of feeling relaxed. I had the owner, Jason and she had a young staff worker named Kenny. I wish I was exaggerating when I say Kenny did not massage my friend. When it came to the massage portion, Kenny rubbed his hand back and forth on the same portion of my friends leg and foot to the point where it not only didn't feel good but started to hurt. I've gotten many pedicures before and I've never seen a nail tech who didn't know how to give a massage. The bottom of her foot was never touched either. And my poor friend paid almost double what a normal pedicure would cost for this. Very disappointing. My pedicure wasn't great either. Jason was very rough when sanding down my foot. I was cringing while he was doing it and then he ripped off some of my skin in the process. My skin stung when put back in the foot soak and for the remainder of the pedicure. It honestly still stings and I am going to have to put a bandaid on it before my heels for my event tomorrow. I understand accidents happen but this was not even addressed or cared for. On top of that Jason insisted that I get a gel pedicure which hiked up my already high pedicure price.
Last, I finished off with acrylic nails and a dip manicure. Mind you, I did not ask for a dip manicure but Jason insisted on that as well. Telling me there was not much of a price difference but not telling me the prices... I asked for a specific picture of what I wanted and Jason kept pushing for another option saying what I wanted was not practical. I wanted two thin gold lines. Jason was saying that the lines would come off and that I should just do a thicker gold tip. I finally agreed after disputing it for a while. Again, no care for my cuticles were taken. Jason, kept saying I was making his job harder because I was not relaxing my hand enough and then told me I was finished when there was dry glue still left all over my hand and provided me with no lotion. I wish I had taken a picture of it. It wasn't that the glue was hard to take off, it was the lack of care and professionalism taken. (Also, the chairs for the manicures are deep set, so your back will not be touching it while getting a manicure. You will be hunched forward and very uncomfortable during your manicure regardless of who you have helping you.)
Both my friend and I felt as though our nails look fine at the end of the day. I wouldn't say I got what I asked for but what I received was fine. The low review is due to my beat up ankle, my friend's "massage", pushy staff and the overall lack of costumer care. I never get anything crazy with my nails, so customer service is a high priority to me because most places can do basic nails fine. Modern nails is kept very clean and that was nice but they have a ways to go with how they treat costumers. I also wanted to throw in here that there were multiple songs that had unfiltered curse words playing over the sound system. It is not a big deal to me personally, but I would never want to bring kids in there with me for that reason alone. Then adding everything else on top of that. I think this salon has potential but really wanted to share this review as accountability. read more