Linton Septic was very responsive, arrived on time, and was very efficient as they explained the…read moreprocess, etc. Their price was also very reasonable. We will DEFINITELY use them again. Very pleased with the service.

From the owner: We provide reliable septic tank services with a personal touch.read more

I called they called right back made an appointment for this arrived on time did what had to do and…read morepoof!

From the owner: Complete Septic Service LLC provides septic system pumping, maintenance, inspection, repair, and…read moreexcavation services in Belchertown, MA.

Update: After initially being charged for a service that was completed--and without prior…read moreauthorization--I wrote a formal letter of complaint to Wind River Environmental and also posted a negative review. I later filed a dispute with my credit card company. To their credit, Wind River has now reversed the unauthorized charges and resolved the billing issue. While the situation was frustrating and could have been avoided with clearer communication upfront, I do appreciate their willingness to make it right in the end. I'm updating this review to reflect that resolution and to acknowledge that the company ultimately acted to correct the issue.

I contacted this company after my plumber recommended them to snake my main sewer line in the…read morebasement of my home. I spoke to one of their customer service reps. and was told that $249.99 covered 1hr of work. There would be an additional charge for any work conducted over the initial hour and for any equipment that maybe needed. After conforming this information, I agree to the charge and scheduled an appointment on 6/13/25. When the tech came out, he looked at the issue and stated that my main sewer line needed to be snaked for an additional fee that was over $400.00 dollars. I advised him that I was not told this when I called to schedule the appointment and that I would call to get this resolved. The first serv. rep. put in a ticket with the issue. The tech advised me that he spoke to his supv. and if I was not willing to pay the additional fee he would not be able to complete the work. I asked to speak to his supv. Justin and was told that he(supv.) didn't see a ticket from my call and he would not talk with me. The tech. left my home without completing any work, but they charged me $249.99. I had to call several times from 6/13/25-6/26/25 and speak to several rep. I was advised that the sewer drain manager and then the general manager would call me to resolved this, but they never called me. On 6/26/25 I was advised that they realized that I was misinformed and I will be receiving a refund for $249.99 in 2weeks. All the customer service rep. that I spoke to were professional and very helpful in trying to get this issue resolved. The ball dropped with the supv. Justin Hightower and the general manager not addressing the issue. I nor even customer should not have to call a company over eight times before an issue is finally addressed by management and resolved. That is Not the way any company should be conducted business. Due to this, I do Not recommend this company and will submit another review once I receive my refund.

Thursday morning I woke up to a small flood in my basement. The sewer pipe was blocked somewhere…read morebetween my house and the street. There only two plumber/sever companies I have ever dealt with in the past and I didn't want to use either of them because of past experiences. I wasn't really sure what to do so I jumped on Yelp and found All In One Drain Cleaning. I called and got a live person, Bill, who said that someone would be coming out my way in a few hours. Blake was the person who showed up, before noon. He tried snaking the pipe with a monster snake and had no luck. He then had to send a camera down the drain to see what was up. He told me how much it would cost and my eyes rolled into the back of my head but I had no choice and had to go with it. I am really shocked at how much it costs to send a camera down the pipe for 5 minutes. Yikes! Anyway, the camera revealed that the pipe was clogged solid so that was a good call. The next step was to blast the blockage with a water jet. Because of where my drain cleanout is located in the basement, there was no way to blast it without flooding the basement. This is where his boss, Bill, stepped in and a decision was made to dig up the front yard and install a cleanout pipe connected to the main pipe. The whole job took several hours and was finished around 7PM. It cost an arm, a leg, a lamppost, and my firstborn but at last, I was able to shower and poop without worrying that the goods would end up in the basement again. I guess certain services are just very expensive. I don't have any point of reference as to the price point because I wasn't able to "shop" around, although I am also not sure I would want to anyway. Bill and Blake a couple of very hard-working guys and they know their craft. On top of that, they are very personable and bicker like an old married couple. I would strongly recommend them to anyone who is dealing with serious plumbing or sewage problems.

Horrible Horrible Horrible... no shows, no call, no email responses…read more I waited all day and nothing. I still have pipes that will not drain..

Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

So first, I schedule a tank pump out. Done. Suddenly, my washing machine is backing up. Exact same…read morething that happened last year!!! Called 3 times, no response. Not until i posted a poor review did the owner respond. Schedule an appt, take time off of work, tech shows up an hour and 15 later , with no call, only until i texted him did i know he would be late. So I missed work for no reason at all!!! Pointed out my spare washing machine, bc I bought a new one thinking it was the machine, and not them! Happens a 2nd time, well? They take no responsibility without a fight!! Come to fix it, basically offer me half price for their lack of service for a problem they caused only bc i was stubborn, only to say, it would help if you took down your bad review! Bribery!!! Then hear the owner on the phone say, so how was she? Prior to agreeing to charge me half price. So I agree, n meet in the middle! Asked them to bill me, and I would call to pay it. Suddenly, and fraudulently my account is charged by them!!!! I never consented to keep my card on file or to process a payment!!! Emailed, texted, no response!!! So here it is, they pump your tank then you get a basement, n washing machine full of shit!!! Just like Gabe!!! Their reputation comes from before this dink was in charge!!! Do yourself a favor and do not use Slims!!!! I will be blocking the charge and reporting fraud, blackmail, and bribery!!! Thank you for your response Erin!!! CREDIT Card Fraud!!! Accident or what I dont know bc a real business manager would pick up the phone and try to figure the situation out!!! Pray i dont report you, dont pray for me!!! Now that Jay actually confirmed the issue I WILL fix it!! Finances aren't the issue, it is accountability!! This matter was over n done with and mutually agreed upon until I was charged without authorization! Do you really want to keep this up? Again, a real business manager would seek to resolve the issue, not antagonize!!! You know how to reach me if you really want to make the situation worse!!! Tell me? Why DID you refund my money? Bc you admit fault, or are afraid I will report you to the BBB, and what they find might not be so on the up n up?! UPDATE: It appears the refund I was given as stated in Erin Berthiaumes response to my post, trying to make themselves look good, has been rescinded!!! No email notification, phone call or text. What kind of business behaves this way?! I didnt ask for the refund for the initial pump out, you offered it and then took it back??? Tosday I emailed and texted to see what the story is. Asked for direct contact to business mananger to discuss, again no response. I have never heard of or experienced something so dishonest in my life!! For someone who wants to pray for me, I think you need to reassess your integrity. Such a shame to have to play games like this. Just he honest, upfront and take responsibility!! Dont try and make yourselves look good, by claiming you issued a discount and then retracting it. Juat do the right thing, follow through on what you said you would, and then lose my account information!! There is no need for this run around and deceitfulness!!! I literally dont have the energy to argue with you people any longer

Horrible experience with this company. I made an appointment with them and they allegedly came…read morewhile I was working. They billed me for a 1500 gallon tank when I told them it was 1000 gallons. 6 months later my tank was overflowing coming to find out that it had never even been pumped. I called a different company and they confirmed that there's no way my tank was pumped 6 months ago. I've tried contacting them for some kind of compensation but the person in charge of billing is never around. How convenient. I would stay clear of this company.