Dinner at Stagecoach Tavern was utter chaos. The singular star is dedicated to the bartender & the…read moreburger my partner received.
We came to RBL for a very specific concert. When we reserved our room, we purchased the dinner package, which included a three course dinner at Stagecoach Tavern. The website stated that gratuity was included in the package because "we have raised our prices to provide better wages for our staff."
With the lack of a front desk & seemingly no internal system for keeping track of guests, this "package" proved to be difficult & frustrating to redeem. The staff didn't seem to to know about our 6:45 dinner reservation, let alone our dinner package.
But eventually we were led to a table where we sat & waited.
& waited.
We waited so long, without anyone visiting our table to even take our drink order, that we had time to notice some disturbing things around us.
1. Lipstick stains on the cloth napkins.
2. Lipstick gunk on the water glasses.
3. Flies buzzing around everywhere.
4. Other patrons looking annoyed & restless.
About 15 minutes into our sit, another couple was led to a table next to us.
Then the server returned to take their drink order.
Then they received their drinks.
Then they ordered food.
... All before anyone spoke to us. At one point, we made note that they might know the owner. In that case, how embarrassing for Stagecoach Tavern to have a dining room full of restless guests & continuing to only dote on the customers they know personally. Bad practice.
Finally, after about almost an hour of sitting, a very stressed bartender noticed us. He stopped to take our drink order, despite our table being very obviously out of his jurisdiction. He was out of breath & agitated, so we didn't think it was a good time to bring up our alleged "package." We just ordered "whatever can be made quickly," since we had a concert to get to. My partner ordered the burger. I ordered the fried fish. He was quickly on his way.
Then the special table next to us received their food. Our table was still empty, except for the lipstick stained napkins, the lipstick gunked water glasses, & the flies.
There was a table of 3 near us that had been already sitting when we arrived at Stagecoach Tavern. They were restless & clearly upset. When they finally got a chance, they flagged down the elusive server (who had still not visited our table) to ask for their food to-go. They couldn't wait any longer.
We watched in horror as the server gave no explanation, no apology, & no discount to the table of 3 that was requesting their "fine dining" to-go because it was taking so long.
After speaking with the table of 3, the server finally came to our table. It had been OVER an HOUR since we had been sat. She didn't realize that the bartender had been by, so she asked us what she could get us to drink.
We told her that we didn't need to order anything, as we had already spoken with the bartender. I did request replacement water glasses, though. We also asked if our two entrees could be covered by our dinner "package" because we didn't have the time to wait for a three-course meal at this point. She said no. We asked her to check with a manager.
The VIP table next to us had completely finished their meal & were waiting for the check, at this time.
We didn't hear back from her & didn't receive new water glasses. Eventually, our drinks & food were dropped at our table by a member of the kitchen staff. My partner said the burger was phenomenal. The fried fish dish was a nice medley of flavors. I particularly enjoyed the unique blueberry/dill combination. It was, unfortunately, tedious to eat & not enough food. I knew I would still be hungry, but we certainly didn't have the time or patience to order anything else.
The concert was due to begin at any moment, so I left the tavern to head over to the venue, leaving my partner with the unsavory job of settling the bill (thank you, love you.) Apparently they did eventually call it a wash, as our two drinks & two entrees tallied up to a total that was far less than what the dinner package could potentially include. My partner left a $20 bill on the bar for the bartender.
After the fact, we were charged $185 for the dinner package that was supposed to be included in our room reservation. They included a $24 restaurant gratuity charge which really tied my knickers in a knot, considering their spiel about raising staff pay & included gratuity.
Even if you build your own three course dinner by ordering the most expensive starter, entree, & dessert off the menu, you still won't tally up a $185 bill. The dinner package is a scam. After repeated attempts to contact their customer service (again, there's no front desk) we finally received a refund for the dinner package.
What a disaster. Where is management?