I was referred to Modern Lift by another rental company who didn't have the size forklift we needed for our job. I was given Frank's direct number and I called him and spoke to him on Tuesday. He was pleasant to speak to and advised I would need to call back that Friday to see if the forklift we needed would be available for rental the following Tuesday. I called Frank's number first thing Friday morning and got his voicemail. I left a message and waited a few hours for a call back. After no return phone call I called again and got a text message that said I would be called back. I waited a couple more hours and still no return call. So I called the main number and was transferred to Amy who said Frank was not available, because he was moving equipment. Amy advised they had a forklift available for our job. She advised she needed to verify with Frank if we could rent that forklift based on information I provided . She took my email address and phone number and advised she would call me back. At 4:30pm when I had not heard back I called and talked to Amy again and she advised she had not reached Frank, but said she would try again. It is now Monday and I have not heard from anyone at Modern Lift. We decided to call another rental company and we have now rented a forklift from them. I don't understand why a company would be okay with the person who makes the final rental decisions to be unreachable for an entire 8 hour day. read more