Wonderful experience with everything besides the valet parking situation!…read more Room was very clean and well kept. Honestly good value for what we paid. The valet parking is very uncoordinated. We came on the weekend of the UT Football opener, so it was extremely busy. They just don't have enough space or valets to maneuver the amount of cars efficiently.

Friendly checkin and room was clean. Ned wouldn't stay on the frame, box spring kept sliding over…read morewhen we'd sit on it. Mattress was a bit lumpy, could have been a mattress cover but still got great sleep.

A few months ago I booked rooms for the Miami Grand Prix through the official F1 website and was…read moredirected to Quintrooms. I booked the rooms under the impression I would have access to pre-sale tickets for the event. Before the pre-sale started, I was emailed and told there were no tickets available. I even waited two months to see if something would change. Absolutely no communication occurred. As you can imagine, evebrusllu this made the entire trip pointless. When canceling I was told I have to pay an administrative fee. However, I asked why I would have to pay a fee when I am not able to attend the event through no fault of my own? Especially when this was all done through the official sponsors and their partners. Seems rather devious and makes me question the integrity of this organization, F1, the associated promoters and the hotel group. So far, Quintrooms has not been helpful in reclaiming a full refund. They only blame their partners and insist that everything is out of their control. I wouldn't ever book hotels if this corrupt organization is involved, go direct. And for hotels and event promoters, stay away from working with this organization. They seem to enjoy throwing their partners under the bus.

Neil at Austin Hospitality is my savior! I spent a few days calling around to local hotels trying…read moreto book rooms for a large group. I hadn't had much luck and was getting very frustrated with the process. Luckily for me, the Hampton Suites returned my call, and even though they had no rooms available, they referred me to Neil at Austin Hospitality. Austin Hospitality started about a year ago, helping us regular joe schmos, wedding planners, event coordinators, etc; book hotels rooms for large groups and special events, at no charge to us. Having never done this before, I didn't know where to start. After quick conversation, he knew exactly what I was looking for and gave me tons of advice, then did all the leg work for me. I got to kick back, enjoy my weekend, then when I got back to work, Neil followed up with me with rates (which he negotiated for me) and contracts. Not only does he have tons of Austin hotel experience, he also knows about what is happening in this city, so he could really be an asset for someone that lives outside of Austin looking for help booking something here. He even gave me advice on where to go on the 4th of July. I'm kind of sad that I don't have any more rooms to book, because I really enjoyed working with him.

Samuel at the front desk was very helpful! My car battery died and he saved the sport next to mine…read moreso I could jump the car. Thank you Samuel for going above and beyond.

Element Hotel - The Domain (Austin)…read more I stopped by here for a quick meeting with customers. While I was meeting with my clients I was able to look around and admire how clean and modern the lobby was. Staff were friendly and helpful. Front entrance is a bit small offering Valet. Nearby places include large IBM & PayPal office buildings. Q2 Stadium is only a traffic light away, along with Starbucks and other options.

My friend and I booked the 5 hour kayak tour, and Ryan was our guide. First of all, the…read morecommunication before the tour was super helpful, and we knew exactly where we needed to be and when. Ryan met us at the meeting spot, and he showed us what we needed to do and explained how the tour would be. Ryan was highly knowledgeable of all things Austin,and it was a delight spending the day with him. The tour was fantastic, and Ryan made it even a million times better! I would highly recommend this tour.

What a great tour! Ryan was our guide and he knew so many interesting facts about the city. As…read moresomeone who never kayaks, this was really fun and Ryan was super helpful. Highly recommend!

Stayed here in June for my nephew's graduation from UT. Decent location, large rooms and great…read morelobby. We stayed in the 2 BR suite. It was ideal and we were pleasantly surprised by the space and layout. However, cleanliness is an issue at this hotel. Very noticeable problem areas like vacuuming, trash from previous guests, and stains. I always travel with Clorox wipes and Lysol, but in this instance I'm really happy we did. I did share this with the front desk and there was no response. We had to go down and request clean towels for the next day. We ate breakfast in the lobby. The hostess was pleasant and helpful but unless you're in a rush, Austin has some really great breakfast options for the same costs nearby. If in the area, I'd be willing to try this location again. Parking done via QR code, 7 -8$ per night in a garage linked to the hotel.

New hotel with friendly staff, great gym, big rooms, and an easy walk to Domain and soccer stadium…read more Second time here and enjoyed both stays. Only complaint is HVAC in room is odd. No noise (as energy efficient they indicate), but slow to change temps. Took almost an hour for room to go from 70 to 67, even though outside temp was only 52. Love the property otherwise, will be back if in the area

There were definitely some positives, but also several issues that impacted our stay…read more The staff we encountered were friendly and always greeted us warmly. The beds were comfortable, and the location was convenient for our needs. We also appreciated the spacious room layout. Unfortunately, housekeeping and maintenance were inconsistent. We repeatedly requested removal of a dirty trash can that had clearly seen better days. We even placed it in the hallway, yet it was continually returned to our room without being replaced. We also experienced issues with room cleanliness and felt that basic housekeeping requests were not fully addressed during our stay. Another frustration was the early-morning grounds maintenance. Being awakened around 6:00 a.m. by landscaping equipment directly outside the building wasn't ideal, especially for guests on lower floors. It seemed like the work could have started farther from occupied rooms and moved inward later in the morning. What disappointed us most was the lack of follow-up regarding concerns we raised during our stay. We weren't looking for points, refunds, or compensation--we simply wanted the issues addressed so future guests could enjoy a better experience. Overall, the hotel has potential thanks to its friendly staff and convenient location, but attention to cleanliness, housekeeping communication, and guest comfort would make a significant difference. Would I stay again? Possibly, but only if these operational issues were improved.

I recently stayed at Hyatt Cedar Park for work, and overall I would rate my experience 3 out of 5…read morestars. There were definitely several positives: the property is located in a beautiful area, there is plenty of free parking, and the hotel itself is clean, modern, and well maintained. My room met my expectations for the rate I paid, and the location was especially convenient since the place I needed to be for work was only about three minutes away. Being roughly half an hour from the Austin airport was also very convenient. The staff experience, however, was mixed, and that is really what brought my rating down. When I arrived on Monday, both the woman at reception and the gentleman who checked me in were fantastic. They were friendly, welcoming, and made a very good first impression, even though I unfortunately did not get their names. On the other hand, the service I experienced afterward was not nearly as good. The gentleman working Tuesday night was not rude or offensive, but he came across as uninterested and not especially polite. He seemed preoccupied with other work, was turned away from the door, and gave me the feeling that I was interrupting him just by approaching the desk. He did not offer help, and the interaction felt dismissive. The experience on Wednesday morning was also disappointing. The young woman working the breakfast area/front service was on the phone while I stood there waiting for several minutes without even being acknowledged. Even a quick "I'll be right with you" would have made a big difference. I understand multitasking can be difficult, but basic acknowledgment is such an important part of hospitality. It felt more like a training issue than anything else. The manager that morning was friendly and pleasant, but I also noticed him walk past a dropped napkin without picking it up. That may seem small, but details matter in hospitality, and they often reflect the overall level of attentiveness. As for the breakfast, I appreciate that it is included in the rate, and that is definitely a plus. I also want to mention that the woman preparing the food was very sweet and kind when I spoke with her, so my comments are not directed at her personally. That said, the breakfast itself was just average and not something to get excited about. The biggest issue for me was the eggs, which were clearly powdered eggs. For me, that is a major drawback because I place a high value on food quality. The rest of the breakfast was standard fare like bagels, sausage, jelly, butter, and similar basics. It was acceptable for a complimentary breakfast, but not memorable. In the end, this hotel has a lot going for it: a good rate, a clean and modern property, free parking, and a convenient location. If I were rating only the room and the property itself, I would probably score it higher. But because service and attention to detail matter so much to me, the inconsistency in staff professionalism brought the overall experience down. I had some excellent interactions and some disappointing ones, so I'm left feeling that this hotel has potential but needs more consistent customer service and better staff training.

Laura did a wonderful job sharing the history of street art and the artists throughout the Austin…read moreEast Side Art Tour. The back stories and information is such a great experience to understand a small piece of Austin's charm!

Our guide, Laura, was wonderful. It turned out it was just two of us on the walking tour. She was…read morevery knowledgeable, personable and and gave a very pleasant tour starting at the capitol and ending at the.Driskill Hotel.

A longhorn was brought up to the 5th floor! What a site!…read moreWhat a great hotel! From the moment I entered in to the moment I left, I felt that the customer service was exceptional. I was attending a conference at this hotel and was pleasantly pleased with the room, the amenities, and the walkability of the hotel to anything and everything. Lizzy was the front desk person that helped me check in and she made the entire experience wonderful. I loved that with using the app, the hotel checks in with you to ensure that your stay is going well. A great hotel, food was excellent and room service was quick. Would definitely stay here again. PROS: Amazing pool and bar- definitely grab a drink at Zanzibar Great Access to the city, walkability Customer Service excellent Rooms Spacious- all amenities Uber access easy to the hotel and quick with the door peeps Great restaurants Quick Room Service Excellent convention rooms- spacious and easy to find M-lounge was great- open and with lots of space CONS: Parking- but yeah, big city, it is a pain

I stayed here for 3 nights for a work conference. The check-in was smooth and efficient. This was…read moreimpressive considering there had to have been at least 1,000 of us staying here for the conference. The rooms are clean and spacious and depending on your floor, you should have decent views of the city. The M lounge on the first floor has a great, but simple breakfast. The pool and the gym are top notch. The conference rooms are massive. The location is perfect.