I picked up my car today, and not only did they walk me through all the issues resolved, they said…read morethey found a few things that needed fixing that weren't included in the original estimate. Instead of calling me to ask/let me know about the extra charges, they instead adjusted their profit on the other work to ensure my bill equaled my estimate. It is hard enough to find a good, honest mechanic, but Cloverdale ARC seems to go above and beyond in every respect. The location is good, the shop is organized and clean, and the people are kind. If I wasn't from out of country they would have my business long term!

Took my car in which required a new exhaust pipe be put in. The bolts broke off in the converter…read moreand so they put excessive heat on them to get them out. They were going to charge me for a new converter. I was devastated since the price was already going to be over $600 based on what they told me and that was a surprise as well. When they told me it was going to be $600, I told them to quit working on it since it was just loud. They said they were too far into the job to stop and I am on disability from being in an accident and can't afford much right now. After I left, I headed about a 4 hour drive away in which the engine light came on and I lost the ability to increase speed. It was "bank 1 sensor 1". The 02 sensor. I took the car back to them, and they said they would only charge me for the part and no labor. They also said that it wasn't possible for the work they did to have caused the new issue. They quoted me $200 for the part. I went to the pick and pull, got the part and was going to do it myself but the bolt was seized. I spoke to my trusted mechanic that was just too far for me to take my car to in the first place, and he told me that they should have removed the 02 sensor before applying any heat and that it most certainly could burn out the sensor and just for the simple fact that it was seized on there meant they hadn't removed it before applying heat. It was not giving any codes before they worked on it. When I went in for them to replace the 02 sensor with the one I had pulled, they tried to charge me $145 for labor because I brought my own part in. They were adamant that they couldn't have possibly caused the issue and I should be more grateful for the work they did on my car earlier to help me out, even though I felt pushed into the work in the first place, as if I had no choice. When I explained what my mechanic said how it was possible, the owner got in my face, pointing his finger at me and raised his voice at me and told me to take my car and leave. I took the car to another mechanic shop, and they said they would charge me for 30 minutes labor and not up-charge for bringing my own part which would be less than $50 and this new shop had nothing to do with the issue.

the store name should be "scam shop". i took my car there and asked to do a wheel alignment only,…read morethe guy saw my car has problem and couldn't do wheel alignment, all of sudden he charged me for inspection 75 dollar for 10 minutes that I didn't even ask for. i searched it online and asked other mechanics they said it's completely illegal and unfair. you should pay for the problem that you want to be fix. if you value your money don't go here.

Amazing staff and service. They go above and beyond to make sure our vehicles run safe and smooth,…read morewithout performing unnecessary work to drive up the cost. We moved to Chilliwack and still drive back into Surrey to see Kelly and his team. Highly recommended.

I had an ICBC claim for my 2015 Toyota RAV4 and brought my car to Coquitlam's Craftsman Collision…read more The whole experience was excellent from start to finish. The receptionist was welcoming, pleasant, and clearly very experienced, which made the whole process feel easy and well organized. The manager, Josh, was right there in the reception area and quickly reviewed the claims with me and looked over my car. Everything was handled smoothly, and they set me up with a great little replacement car at no cost at a time that worked well for me. When the repairs were finished, I received a prompt call to pick it up. I was blown away by the quality of the work. My car looked amazing, sparkling clean inside and out. It honestly felt like picking up a brand new car. I couldn't be happier with the service and would highly recommend them.

I have dealt with this Craftsman Collison location on numerous occasions over the last few years…read moreand have always found their service and quality of work to be nothing short of excellent. Friendly staff and if you have an issue with a repair, they will address it immediately.

Craftsman Collision is a complete ripoff. I had a perfect…read morerepair for exactly half from a highly reputable shop.

I highly recommend the 1900 Main St location. All the staff have been exceptionally helpful from…read morebeginning to end of a lengthy ICBC process. The entire team went above and beyond to ensure my understanding of the claims process throughout, answered questions in detail to provide peace of mind, always provided curtesy cars. Extensive repairs on my vehicle were well done with attention to detail. Grateful for the reliability, trustworthiness, and kindness of the staff during a stressful time.

Had a previous ICBC Claim there with great service. After that both side panels fell off our…read morevehicle (old clips broken down). Went to see if they could help us put the panels back on and they did it free of charge, same day. Amazing service.

the office staff were amazing from I moment I walked in to the time the repair were completed and…read moreready to be picked up. I highly recommend this business!

From the time I dropped my vehicle they were very efficient with their time, including having me…read morepicked up by the rental company five minutes after arriving. I had bought my truck recently to go on a road trip and I the urgency of getting the vehicle done in time. They went above and beyond by staying late to paint the truck and made their deadline even Though it meant overtime for some staff. Their communication was great, the truck looks fantastic, cleaned and detailed and I give them two big thumbs up. I have never used craftsman before and will definitely go back.

Excellent work in painting my truck. Helpful with the loaner while the work was done in a…read morereasonable time. Friendly staff and service. Only notable issues was that they forgot to epoxy around the window seal on the passenger side and they didn't attempt to align the plastic impact prevention strip properly after the work, but both were minor issues that were quickly resolved.

Great mechanics and trustworthy! Work on high end vehicles. Value to their service.read more

after a couple of attempts to have my car repaired and a month or so without a vehicle.. I…read more called RG diagnostics and they picked up my car and found the problem. back on the road now and in a timely manner.. very good service and steve kept in touch to let me know what was happening. thanks again. regards Karen Coulter

I experienced an absolutely unacceptable customer service conduct at A1 Unity Auto; rude and…read morearrogant. I went there to ask for their cost assessment for a damage at the rear fender. I was asked to wait for a Catherine to arrive for about one hour (she is said to have been a former police constable). She perfectly ignored me like I didn't exist. She then quickly took about a dozen photographs from all over the vehicle (including the sunscreen on top which was virtually irrelevant). Then she asked for the Owners Certificate and took photocopies of that too. At the end, when I asked for the assessment I initially wanted, she said they wouldn't disclose their assessment to customer. At this time, their other employee (Ehsan, of Iranian background) gave me a swear word (without provocation) and asked me to leave.

Brought in our old car for repairs after a hit and run…read more Amazing service, I brought the car in for a peek on a Saturday...yeah the dude was like, "sure...come in...im here now!" Anyways, the service went really well, 2017 loaner vehicle and Catherine, who co-ordinates everything was just amazing. Very clear as to the process, and also the follow up. Would bring car damage here...for sure.