This review is based on my communications via email with Leslie Johnson…read more I was in the market to buy a new car and I like to do all of my communications via email. I reached out to Bob King via their website and Leslie got back to me quickly. After a few emails back and forth, I was provided with an OTD quote for a new vehicle. Unfortunately they did not have the trim that I wanted in stock so so I went with another dealer instead. However, Leslie was very responsive the whole time and was great to work with. I hope to work with her again in the future when I search for another new vehicle. Thanks Leslie!!!

Absolutely horrible! The worst rip off! Fraudsters! Avoid! Avoid! Avoid!…read more I had my car towed to this dealership for service. My extended family used it and kept the key. So, I needed a new key. I knew that there was something wrong with my key. A young man comes out, introduces himself as Z'Kwan and says quietly that my key is fake and invites me into the office. Another gentleman is seated behind a desk-Chris. Chris hasn't even seen the car, yet he starts with the story of "this is the worst thing ever in history-recall with no remedy! Price tag for the key $1,000" I just came from the airport. I have luggage, a cat. The recall with no remedy is repeated to me like a broken record over the next twenty minutes. Chris pulls out a piece of paper and starts his sales pitch-monthly payments, pro's and cons, features. I keep declining. Chris shows $345 payment and we go for a test drive. The car is Kia Forte 2019. Chris leaves the room, comes back with papers and announces "I am reading direct from CarFax-no accidents!" He doesn't show me CarFax. Later the CarFax is one thing missing from my envelope with sales paperwork. I manage to get a copy from the dealership and the dealership employee signature is not Chris, not Z'Kwan or the sales manager. It is some other employee. Chris also tells me that extended warranty is included in the price. The finance manager keeps covering up the papers and prevents me from reading or asking anything yelling that she has to leave. I sign and Chris suddenly calls my name as I am loading things in the car and as I turn around camera flashes. He took a shocked face picture of me by the car-no permission requested. I drive home (live in California at the time) and the first repair $1200 less than a week after arrival. I parked too close to the curb scratching front bumper. The shocker is as I drive on expressway loud explosion sound and something flies from underneath the car. All the lights come on the dashboard. I drive to my local Kia service and told that inspection which is not included $280, and shocker-extended warranty service contract DOES NOT COVER REPAIR! I call Bob King Mazda from my local Kia and Chris says "I told the customer the repair isn't going to be covered" into the speaker phone. Liar! Cheater! Fraudster! Save your money! Avoid at all costs! I'm currently in the market for a new car and that's the reason I finally took the time to write this.

Everything 5 stars; customer service, location and they upgraded me. Amazing customer service. Took…read moreme 3-4 minutes to walk in and drive away in my rental. Can't say enough good things about this location. Why i rent from Enterprise. Huge fan.

Great Truck, Great Service, Great Staff, Great Price. I recommend this company. Love the clean…read morevehicle and courteous staff. Greg Carlyle/Millennium Center

Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

My experience with this dealership was extremely disappointing. A technician broke a vacuum fitting…read morewhile performing work and opening the air filter box. When I pointed it out, the dealership refused to accept responsibility and instead wanted me to pay to repair damage that occurred while my vehicle was in their care. This is not about the cost of the part. It is about honesty and accountability.

I recommend Carmine's to people all the time. So many things to appreciate about them:…read more1. They are straight forward and honest, clear about what work is needed now and what can wait. 2. They offer big-dealer conveniences like a shuttle and loaner cars. 3. They are price-competitive with dealerships. 4. They really appreciate their customers!

STAY AWAY FROM THIS PLACE…read more If I could give a negative rating, I would. Extremely disappointing and misleading experience at Carmine's Import Service. I was told by Tesla that my 2020 Tesla Model Y Performance needed a battery pack replacement. Before committing to Tesla, I called this shop and spoke with someone I believe was named Max, who assured me they could do the job and had third-party battery options that would be cheaper than Tesla. Based on that information, I paid $400 out of pocket to tow my car from Raleigh to their shop. That's where the red flags started. * It took over two days just to get a diagnosis, and I had to repeatedly call for updates. * I was charged $243.13 for the diagnostic, despite the delays and lack of communication. * My advisor, Marissa, told me she was "looking for a battery," which alone took another full day. * When I finally received an estimate, I was shocked: $28,000 total, with $23,000 claimed just for the battery. For comparison, Tesla charges around $13,000 for the same battery replacement -- and I personally found a compatible battery online for $14,500, which still makes their quoted $23,000 battery price extremely inflated. When I asked for a detailed, itemized estimate (battery source, labor hours, cost breakdown), I never received one. They could never explain where the battery was coming from, how many labor hours were involved, or why the price was so high. I asked twice to speak with a manager. Messages were taken both times. No manager ever called or texted me back. Because no repair was done, I then had to pay another $500 to tow my car back to Raleigh, wasting $900 total in towing alone, plus the $243.13 diagnostic fee -- not counting time and stress. Between the lack of transparency, the exaggerated battery cost, the inflated estimate, and zero management follow-up, this experience felt misleading and unprofessional. I wasted time, money, and trust bringing my vehicle here. I would not recommend this place to anyone.

The Lexus product speaks for itself. With the information available to the consumer, you have a…read morereasonable idea what your car should cost. We found our car experience to be very pleasant with no pressure. No haggling, we were both that close on expectations. It was true relationship building for the long-term. We worked with Ian Newton, a perfect fit for us. We thought we wanted the GX platform. Too big at this stage of our life. But it rides nice! The RX looked like it was going to make the cut. Great ride, but we needed a little bigger for Tabitha---our dog. This platform will become Tabby's Cabby. We are picking up our TX350 later today. It has all the reasonable bells and whistles we need. The flexibility makes it safe for all of us during our longer rides. The new technology can be overwhelming. And this is where your knowledgeable sales consultant makes the deal: Ian has been amazing demonstrating how to maximize this product to our mission. We both have enjoyed working with him to identify the right vehicle to satisfy safety and comfort. We met Ryan after we made our decision. He is very knowledgeable with the product. I liked our "fact-based" price discussions. He "sold" us with the Service Department. His words: "You will spend more time with our service department over the years than with us." A very true statement. I have my own great mechanic team; however, there is a lot of value (many times really required for warranty compliance) in having a dedicated service team that is good with their craft. If you are thinking about a Lexus, get on Ian's schedule to help you with your next car.

I'm new to Lexus ownership so this was my first visit to Flow Greensboro for service. Every aspect…read moreof this visit was handled in a professional manner. The waiting rooms were comfortable and relaxing with space to spread out if you needed to work. They offer coffee, water, and snacks while you wait. The free car wash was an extra nice touch.

I was passing thru Winston-Salem looking for a Tesla super charging station. Realizing there wasn't…read moreone, my GPS took me to Flow BMW. I was met by a nice young man, "Eric D"., within 2 minutes of pulling into one of their two Charge Point stations on their lot; he offered to hook the car up (a nice surprise!). My charge was very low and so was my phone battery. I didn't have a Charge Point card, but Eric led me to a very nice lady at the Flow BMW sales desk, "Bonnie," who offered to loan me hers without hesitation.(Already I'm thinking these folks are cool...) Bad planning on my part; how could I leave home without my phone charger? Luckily, I at least had my CAR charging adapter, but it was still going to take longer than I'd expected to charge my vehicle. Eric had a better idea and led me into the Service Dept. where they had a wall charger for their own customers, which proved to be a little faster. (Remember, I'm not driving a BMW, I'm in a Tesla.) While I was waiting, I met all the Service Advisors. Being a woman myself, and in a new environment, I first approached "Nikki": a charming and welcoming young woman who was happy to accommodate my need for assistance. "Jason" who was every bit as pleasant, asked if I'd like a hot cup of fresh coffee (it was cold outside, but nice and warm in the Service Dept.) -- or donuts. The waiting area is in-between the Service Dept. and the Sales Show Room. I decided to get out of their way and made my way to a comfortable chair. Here I was offered a bottled water (which I happily accepted)! Straight in front of where I sat down was probably the most gorgeous white BMW 8 series 2dr coupe I have ever seen. Now don't get me wrong, I like my 2013 white Tesla--but WOW! This 2021 sport model BMW was HOT! Of course I had to take a stroll or two around it, as well as all the other beautiful BMWs in the show room. By this time everyone probably knew I was the stranded Tesla owner (or so I assumed), but I was pleasantly surprised not to be hounded by an over-eager Sales Associate. Everyone kindly acknowledged my presence, but gave me space to enjoy the scenery. Though when I did have questions about the drop-dead gorgeous 8 series, they were happy to provide the answers. What a GREAT place to be "stranded." :D I couldn't help marinating on what a wonderful customer service experience I was having...especially since I wasn't even a customer! Back in the Service Dept., Service Advisor Corey (aka "Potts") offered to lend me his phone charger from his own car, so I would have enough battery to get home to Greensboro. Michael and Kenny, two other Service Advisors, couldn't have been nicer. Michael even showed me some cool stuff online about my Tesla and some similarities with the new BMWs. He appeared to be very tech-saavy and luxury brand saavy, and we had an enthusiastic conversation. On a few occasions Nikki noticed that my car would stop charging (the lights stopped blinking). Thanks Nikki!! Had she not made that observation, they may have been stuck with me til closing time. At one point an actual BMW Service Technician came out and took a look. (Who does that!?) :D We all agreed that it appeared to be my adaptor. I can honestly say I have never been to an auto dealership where the entire Service Department staff was so eager to please, so accommodating and just so darn NICE. *And I have owned 11 vehicles.* I'd like to give a big shout out to their Service Manager Josh Kineard--probably the only person I didn't meet yesterday. He must be a great person to work for, as he has a full staff of incredibly professional, nice, happy, helpful and empathetic Customer Service employees! I may own a Tesla now, but when it's time to consider trading, I will most definitely consider Winston-Salem's Flow BMW. The most important thing when owning a car (to me) is the service you experience while owning it. I would trust ANY of the Flow BMW service personnel to provide excellent, if not exceptional automobile service. THANK YOU FLOW BMW of W-S SERVICE DEPARTMENT! Toni R. Greensboro

I had 3 bad experiences here at this dealership. Left my oil cap off after a service ( had to get…read moremy car towed), and extended waits for service. The majority of the sales and maintenance representatives are very racist to Black American customers. Definitely do not recommend this dealership for anything.

I have had a great experience w/Flow Lexus of Greensboro with our recent car purchase for my wife…read more No intention of buying another new car until next year. Then my wife meets Miss Jo at Flow VW while helping my niece with her car search. She sees the Atlas. History made. After meeting Miss Jo and her team, we found ourselves new owners of a new VW Atlas. We could not pass up on this quality opportunity so we pulled the trigger now instead of waiting til next year. I was impressed how Jo expanded her team and introduced us to the Service Manager: Donovan. Donovan answered all of my technical questions promptly. In my business, I have to trust my Maintainers! We are so thankful to extend our relationships with the Flow family. Ian at Flow Lexus and now Miss Jo at Flow VW. I have no reservations sending my niece to any Flow dealer based on how we have been treated. The car business is tough and sometimes stressful.

I'm writing this on behalf of women in my family because the way they were treated at Volkswagen of…read moreGreensboro was completely unacceptable. Based on their experiences, there was a clear feeling that women were not being treated fairly or with the same respect they should expect from any dealership. They felt they were being overcharged, given misleading or conflicting information, and spoken to as though they wouldn't understand enough about their vehicles to question what they were being told. When they did ask questions, the experience only left them feeling more dismissed and taken advantage of. Women should not have to bring a man with them to a dealership just to feel confident they are getting straight answers, fair pricing, and basic respect. Yet that is exactly the impression these experiences left on our family. If you are a woman considering doing business here, I strongly recommend getting a second opinion, requesting every quote and recommendation in writing, and verifying the information before paying for anything. Our family has lost trust in Volkswagen of Greensboro because of how the women in our family felt they were treated. Customers deserve honesty and equal treatment regardless of gender, and based on our family's experiences, that is not what happened here.

Bought a vehicle a month ago from them very easy to work with did a deal threw the phone a week…read morelater picked it up and drove it all the way way to Illinois made it with no issues got a very good deal on it compared to prices here talk to jewel she well work with u

Waste of time. Had an online price but final price has no negotiable fees. They just seem to want…read moreyou to come in.