I have been an Avis Preferred member for over 25 years and have rented vehicles at airport…read morelocations nationwide. This was only my second rental from this particular location, which appears to be a franchise. This rental was through Budget, which shares the same parent company as Avis. During my first rental from this location, I received a rude and accusatory phone call after returning the vehicle. An employee insisted I had transported a dog because a small amount of pet hair was found in the car. I had not traveled with a dog; the hair likely came from my clothing, luggage, or family, as we live in a home with dogs. I was told I was being "done a favor" by not being charged a substantial cleaning fee. The interaction was unprofessional and left a very poor impression. Over the Christmas holiday, I rented again due to a competitive AARP rate for an SUV and decided to give this location another opportunity. At pickup, I noticed multiple signs at the counter warning that customers could be charged significant fees if vehicles were returned with road grime, salt, dirt, or odors. The messaging strongly implied that customers are expected to wash and clean the vehicle before return. I have never encountered this policy at any other Avis, Budget, or rental car location, and I find it to be an unreasonable business practice. I returned the vehicle clean and was not charged any additional fees. However, when I submitted feedback, I initially received a generic response from Budget corporate, followed by a direct message from the location. Lisa Golias (title not provided) stated that I had "misinterpreted" the signage, asserting that one sign applied only to road salt and grime and the other solely to smoke or air freshener odors. While those issues are mentioned, the signs clearly go beyond those narrow interpretations. I found this response dismissive of a reasonable concern. I have included photos of the signage so others can decide for themselves whether they are comfortable renting from this location and potentially being charged extra fees for normal vehicle use. In my view, routine cleaning and washing are standard responsibilities of a rental car company, not the customer. I also encourage prospective renters to review the other complaints and reviews posted here and on additional platforms. I regret not doing so beforehand.

BEWARE of this location! As others have mentioned, there is no reasoning with this guy who says…read morehe's the "manager" (Dennis) while the real manager, Lisa is off. I have been in customer service for over 21 years, and would never speak to a customer in this manner or be as unprofessional and unreasonable as this guy is. He spoke over me, and even said that if I would listen he would explain, but he wasn't reasoning or listening to what I was saying. So I went to pick the vehicle up as planned, and they were still attempting to vacuum the inside, they DID NOT wash the exterior which had many bugs splattered on the front and road grime on the entire vehicle, especially back door. But my big issue was with the fuel tank not being full, they said that it's on 7/8 full, just bring it back with 7/8. When I brought the vehicle back, the guy said it's at 6/8 and charged me an additional $37.70 for them to fill the vehicle. First of all if the vehicle was filled up and full as it was supposed to be it would've been much easier for me to just to fill the tank, but trying to judge what 7/8 is was a little more difficult. I realize this when picking the vehicle up and took a picture of the odometer with the fuel range which was showing 473 mile range on fuel. When returning the vehicle the range was on 470 mile range (3 miles) that is the way I judged the fuel. This practice seems shady and possibly a way for them to add additional charges to the bill. Any reasonable business would agree that the fuel was fine and let it go, but not this place. I would never go back here and deal with these people.

Had a very good experience a few months ago, everything went smoothly and we loved the Genesis they…read moreput us in. Booked online last minute Friday morning after my car had to go to the shop. Got a call that they did not have any rentals on the lot due to it being Spring Break. While this was certainly disappointing (and I'm not sure why the website allows this to book in the first place) I appreciated the call and helpful information - the caller noted that this was across all locations and recommended trying the airport location.

Awful - do not rent from Enterprise!! They made a fraudulent claim that I damaged the rental car. I…read moredid not damage the car and thankfully have videos that show the scratches were there when I picked the car up. No one ever contacted me about the damages; I just received a letter a month later with a bill for $1700. If you search Google, you'll find many, many instances of this, so apparently it's not an uncommon practice for Enterprise. Will be filing a BBB complaint and will obviously never rent from them again.

Poor experience attempting to rent a car here. The agent told me AFTER i signed the rental contract…read moreand ran my credit card that pets cannot travel in the car. I said "since when,,, i have rented from Enterprise for years". The unprofessional agent said "its on the website ". If thats true its buried somewhere. Keep in mind I paid a $300 deposit so clearly if I left dog hair on the seat they could keep the deposit. I canceled my Enterprise plus account and won't be back. The only reason for 2 stars is because they did drive me home after not renting to me. What a shame, I was always impressed with their customer service until now.

Rented a Ford Expedition (or similar) Premium Full size SUV for a business trip online. It was…read moreconfirmed. I called the local facility to arrange for pickup and to make sure they had the reservation the day before. I was assured everything was ok. At the time for pick up of my vehicle, I was notified that they didn't have ANY SUV'S available. The manager informed me the only car that they had available in the entire area (Winston-Salem, Greensboro, etc.) was a choice of only a older minivan that they had on their lot. He kept trying to tell me it was the same thing that i reserved. He said for my inconvenience, he could take $5 off the rental from the Premium SUV price. When I asked him to solve the issue in a better way, he said he would simply cancel my reservation and then promptly hung up on me. Enterprise would be better off without this manager.

Absolutely amazing! Couldn't ask for better customer service. My car looks better than brand new. I…read morewill be recommending them to all of my friends and family.

From the owner: Nelson Collision is the areas largest and most modern body shop. We have 12 certified technicians…read morewith over 200 years of combined experience fixing all auto body issues. We maintain both I-Car and ASE certifications and the shop includes 4 frame machines and 3 down draft paint booths. We work with all insurance companies to make sure that your car gets fixed right using the recommended OEM parts.

I almost rated this a 4-star, but I'm giving it a 5. Let me tell you about our experience…read more... This was my first time renting a car myself. When my mom said she could only get a Tahoe from the Enterprise near her, I whipped into the Enterprise near me (Peter's Creek) and I talked to the manager and another employee to secure a larger SUV for a trip we were taking. I booked this rental two months in advance and was assured it would be there and ready the morning I needed it. I was promised a Grand Wagoneer (or comparable for seating of 7 plus cargo space). It was there the morning I went to pick up, except it we couldn't have it because it needed an oil change. So the lady helping us tried to give us an SUV the size of my personal car. Which was seating of 7 with no cargo space and wasn't what we had reserved. Finally after them hunting around, they found a car for us "across the road." But it needed to be cleaned. In a hurry, the windows had junk all over them and the floor was nasty, but I cleaned it up in my driveway at home. This whole process took an hour and for the trouble, we were given 10% off. Fair enough. And we ended up with a Grand Wagoneer L which seated 8 plus plenty of cargo space. Upon return we were late. I knew we would be, and figured we'd be charged. No big deal. We knew what we were getting into. When we brought it back we made mention of the slick tires on the car. We went through a mess of rain on our trip, but thankfully we didn't end up in any danger. To even out the trouble of the tires, which we weren't expecting anything from-we just wanted them to be aware so the next person didn't end up in any danger, they only charged us for a half additional day rather than a complete day. That was super nice, and they didn't have to do that. I've always heard Enterprise prides themselves on customer service and I believe it! I will definitely use this Enterprise again and recommend them to others!

Been to this location a couple of times now, and this being a bad week where I totaled my SUV one…read moreday and got my other car broken into the next, I was in need of a rental. My insurance made a reservation for the rental as I was on my way to the location, and they had it in their system by the time I arrived. It was a bit of a wait, as they were cleaning my rental and selection of rentals seem to be at a dearth these days. Because what isn't? I'm not sure what the grizzled veteran's issue is, but I didn't share that experience at all. I also don't see anything in his review that specifies what was so "racist." Seems like someone who just loves to whine for special treatment. Or perhaps he is the racist one... Anywho, the staff here have been friendly, helpful, and engaging, and they were also very apologetic about the wait. I didn't feel like the wait was too long, especially since we needed to pull a couple of switches because the first vehicle they had for me was only a 2-door and I have kids with car seats. They only had pickup trucks available, but that's fine with me as long as it qualified for my insurance daily cost limit. They had a second vehicle available with 4 doors, but upon inspection they noticed the temporary plate was ripped half off. I suppose they could've just swapped a plate, but they went ahead and switched to a third vehicle that was just finishing getting cleaned. After inspection and taking my deposit (via CREDIT CARD, Mr. Angry Vet!), I was back on the road and back towards putting my life back together! The vehicle, a Toyota Tacoma, wouldn't have been my first choice, but I will say the interior is very clean. So far, no complaints from this location. **Just an update to point out the other aforementioned review has been removed, and you have me to thank for that, slap-nutz!

They are a great place to buy / rent to own items from.. Cheaper than the other places…read more. I have been doing business with them for about 9 years now.. Great place..

I was recently in an car accident where my Jeep was totaled my insurance covered my rental car…read morethrough Enterprise. After making my claim with My insurance company I was informed that the rental company would reach out to me to make an appointment for my pick up. Enterprise reached out to me within minutes and set me up with an appointment that was at my convenience. They were very pleasant and informative during our phone conversation in preparing us on how the process worked with my insurance. Made my appointment for the next morning at 9:00 am. We arrived at our local Enterprise in Asheboro located in a small shopping center just off E. Dixie Dr. We were immediately greeted at the door by two associates . The office was clean and had clear signs posting about face coverings as well as social distancing. Aaron was the associates that helped us and he did an amazing job. He was very clean and pleasant to deal with. He allowed me to look over each car and choose the one to my liking and satisfaction. He did a full walk around with me taking note of any damage as to see that it was noted before me leaving. Arron made our experience as much of a pleasant one as possible the situation had been a difficult one and no one ever wants a rental due to an accident but he definitely made our experience as easy as he could and we appreciate that more than he will ever know . We even were able to get prepaid gas at a set price of 2.25 so we didn't have to return the car with a full tank which was a great incentive since gas is average 2.88 right now.

Someone rear-ended my vehicle recently and had a seamless, great experience with Asheboro, NC…read moreEnterprise office. Got a nice, clean 2023 KIA Forte with Apple Car play...what I'm use to in my vehicle. All employees I encountered were pleasant & courteous. Was picked up at the nearby bodyshop and dropped back off there, as well after turning in the rental. Could not ask for better help than provided. If the need arises again would gladly rent a car from them! Good people there! MANY THANKS FOR A REALLY GREAT EXPERIENCE! 5-STAR!!! AG