Updating my 2021 review. I had to replace my truck due to an accident. Shopped around online and…read morefound CarMax very competitive for the make and model truck I wanted. Since I have had several positive past experience with CarMax, I decided to purchase from them again. The online app is very nice. Great pics, descriptions, and vehicle history all there to see. I found a truck at another CarMax location and had it reserved and shipped to Winston-Salem. When it arrived, I went to the WS location, test drove it, filled out the paperwork, then got out the door fairly quickly. They make the process very easy with no BS. The no BS part is very important to me. They do try semi-hard to push MaxCare, which is their extended warranty. Good thing is they take "not interested" as an answer and will move on without any pressure. Note, I'm not saying MaxCare is good or bad, it just wasn't for me personally. Highly recommend CarMax.

AI that insisted I turn over financial info before giving a costumer service phone number…read more Keep your AI you just lost any chance of a good word of mouth review in my social and business relationships.

Quick running system upon walk in! It's helpful to be able to look up the vehicle your part…read moresearching for online, and see if they have any on the lot. They were able to tell us a general location where said makes of cars were at, and we were able to find what we needed almost immediately! We were able to get three relays for half the price of a used one from anywhere else!

Went there to get truck parts and ended up having to buy my own things back, I'm a mechanic so I…read morehave parts for my own things in my bags, they checked our bags when we walked in seen everything we had in them and did not say a word about the parts I already had in my bag that I owned, checking out they checked our bags again then the parts I already had and brung in with me the took and said we stole them even though when we walked in they were seen and nothing was said! Told us all parts had to be marked coming in and leaving I asked why then they didn't do that when I walked in they then repeated that all parts had to be marked coming in and out and I said the lady did say a word nor mark them, they accused us of stealing from them and we had to buy our own stuff back from them and to beat all the parts I had was even things that you could get there or even had, so in closing do not go there if you don't want to get screwed out of money I had to pay over 60 damn dollars to get my own belongs back, I recommend no one ever go to this place

I 100% recommend this company. Seth the tow truck driver was very professional. He had to tow a car…read morestuck in our yard and did not leave any wheel marks in the yard. Highly recommend. Will use again if we ever need tow service.

Seth was amazing ,he is a great asset to your company . Thank you so much for your help and…read moreunderstanding

No one answers the phone when I am inquiring about used parts and this had happened numerous timesread more

I bought my 2022 RAM 1500 warlock from Acknowledged. Please find the revised text below:…read more On January 1, 2024, I searched for a Nissan Titan and another truck on car.com and another site. The Nissan had low mileage, but during the test drive, I noticed scratches and damages on the upholstery, and the bottom of the truck door seemed rusted. I decided to look for another truck within the same budget. This led me to purchase a 2022 RAM 1500 Warlock from Sanford Imports. I informed them that the price listed was only if I would get a loan from Sanford Imports, and I didn't feel comfortable with their options, so I decided to stick with the loan I already had. There was no pressure to get the loan from Sanford Imports. During the test drive, I noticed the vehicle needed an oil change, and I was informed that the oil change had already happened. The car would also have a LoJack. The experience would have been different if I hadn't done the research on the vehicle and loan amount. On January 2, 2024, I picked someone up from the airport and got a light and messages saying that the electronic braking system needed service while driving on cruise control. I called Sanford Imports, and they advised me to visit the local dealership as the car had an under-warranty factory. Following that, I called the RAM dealership. On January 6, 2024, I waited at the RAM dealership for three hours and left. On January 8, 2024, after calling the dealership several times, I informed them that there were issues with the wiring of my truck, and the technician had problems. I was glad that the vehicle was under warranty. On January 11, 2024, the service representative informed me that replacing my alternator could be why the Service Electronic Braking System and Service Antilock Braking messages appeared. The representative said that every time they tried to drive the truck, it would lose power. On January 13, 2024, I was informed that the oil change was not completed during my vehicle test drive, and the wiring within the vehicle was misrouted, which led to the check engine light. The recall that I had to come in for led to my alternator replacement. The technicians also cleaned the sensors as they were filled with sand. All the work completed on my vehicle was under warranty and related to the recall, so I only had to pay a minimal fee for the inspection of the vehicle. At this point, my car has been at the dealership longer than the actual ownership of the vehicle. I'm not disappointed, and I'm glad I was able to solve these minor problems early before my battery was drained or I was in an area where I couldn't get service or get rescued.

Do better sales team. Spring 2026…read more 1. Customer service lacking at the table. 2. Non-negotiable subscription fee for lo-jack, that they don't tell you about until they bring out the sales worksheet! RED FLAG. Made an appointment to test drive a newer used 2025 Honda minivan, gorgeous vehicle. Test drive went mostly well. So close to closing the deal. Would have loved that vehicle to drive. 1st red flag. Pointed out the rear air vent was broken (the horizontal vanes did not move together when manipulated) and the sales guy went in the back and said "naw, it's good and works".... It was broken and after asking he look it twice more and showing him he finally agreed it was broken. 2nd red flag. One key fob, tell the sales guy we "need" two for our family and he says that we don't need two... The stranger knows what my family needs?... Sales manager won't budge on a 2nd key. 3rd red flag. Mandatory subscription/ service /fee---- out comes the sales worksheet and tons of hidden items they tack on. One was removed and he didn't even tell me what it was, so clearly now I want to know what you were selling me. One was mandatory and they would not take it off. They put LoJack on the cars and it's not negotiable. NO thanks. 4th red flag. I talk with my spouse outside a few times about whatever I need to as husband and wife, and the sales guy has the bolts to tell us at the table that we should just not hide things from him and to talk with him more at the table. Crazy, crazy, my kid. Do better sales team. My business and money went elsewhere.

Great place to purchase a Gen-II Prius. Very friendly, no hassle buying process, as well as a…read morecommitment to helping with issues that may arise after purchase. I would highly recommend to anyone looking for an affordable Prius.

We were looking for a hybrid car and we came across this place while searching online. We walked in…read moreand there was the biggest selection of well-kept Prius we've ever seen among other various brands. Although we are fans of new technologies we were not particularly Prius lovers nor did we have deep knowledge of how they work; therefore, we were a bit apprehensive about what to expect, how much would the battery last, how much it would be to repair or replace it or other hard to pronounce mechanical components that could go wrong etc...We still wanted a cutting edge technology, gas saver, reliable vehicle to drive long distances and we knew this one had the potential to fulfill all of these. As we were looking around with absolute no "salesman pressure" on the radar we narrowed down two or three models we were interested in knowing more about so we walked into the office and met the owners. David and Melina were the kindest, honest and dependable people we've ever met at a car dealership, they allowed us to test drive all the cars we wanted and answered all the questions we had; that's right, they answered and didn't ask us about anything; well, I just turned 50 and I've always had to do my own brainwash before walking into a car dealership to make sure they don't convince me about buying something I really don't know if I want or I'm not ready for; to my happiest surprise, this was very relaxing and refreshing! I've never experienced something like this. On the technical side, I am not a mechanic by any means but I like to tinker with cars and I've repaired some simple parts on some other vehicles we've had; given this background, I was very pleased to see that the owners actually knew about these hybrid vehicles very well, not only that, they also offer very convenient services for refurbishing or replacing the batteries and other preventive maintenance and they are very open about what any particular car requires in order to keep them in good conditions. So, in other words, this is a place where the owners like and know what they sell, believe in a pressure free are very proud of their service and are prepared to provide some basic maintenance and repairs for a very reasonable price. My girlfriend and I are very happy to have found this place and we strongly recommend it. We bought a 2009 Prius on November 2015, it's running very well so far and if it ever needs anything fixed or maintained, we will go straight to this place.