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    Pull-A-Part Winston-Salem

    3.7 (3 reviews)
    Closed 8:00 am - 5:30 pm
    Updated 2 months ago

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    Bob King Mazda

    Bob King Mazda

    (60 reviews)

    This was my first time ever buying a vehicle, and I'll be honest: I walked into the process with…read morezero experience. I'm a single mom with two kids and this car purchase was literally my entire savings, so the stakes were extremely high for me. I bought a 2019 Kia Soul from Bob King Mazda. A few days after purchase, I noticed some issues with the car and ended up taking it to Bob King Kia for diagnostics since it's a Kia. They discovered a pending check engine code related to the O sensors and replaced both sensors. The invoice showed the repair would have been around $850, but thankfully they covered it and I did not have to pay. I want to be very clear about something: the people I dealt with were great. Billy at Bob King Kia was very helpful and reassuring when this all started. Randy at Bob King Mazda was also great to work with. But the real MVP was Josh in the Mazda service department. Even when things were confusing behind the scenes, he stayed patient, explained things clearly, and treated me with respect the entire time. His people skills alone would make me consider returning. They also provided me with a loaner vehicle while the issue was being addressed, which I deeply appreciated and absolutely made a stressful situation easier. That said, I do have some concerns that I think future buyers should be aware of. When I first purchased the car, the coolant was extremely low and the engine air filter was completely clogged with debris. It was obvious those things hadn't been checked before the vehicle was sold. That's what ultimately led me to discovering the other issue in the first place. After 10 days of diagnostics and repairs, the jerking sensation I initially noticed while decelerating is still present, although it is not nearly as severe as before. The explanation I received was essentially that the vehicle has over 100k miles and sometimes cars just have their own "personality." Maybe that's true, but as a first-time buyer, I was hoping for a clearer mechanical explanation. To be fair, the dealership did step up and handle the emissions issue at no cost to me, and they treated me respectfully throughout the process. I genuinely appreciate that. However, I would strongly recommend that the dealership implement a more thorough mechanical inspection process on used vehicles before they're sold. A quick inspection by a technician could likely catch things like low coolant, clogged filters, or pending codes before a customer drives off the lot. At the end of the day, the staff treated me well and the issue I didn't know about was addressed. But as someone who spent their entire savings on their first car purchase, this experience was definitely stressful and could have been prevented with a more thorough pre-sale inspection. For now, I'm hopeful everything continues running well. Time will tell. And as a first-time buyer who learned a lot through this experience, I'll definitely be paying very close attention going forward.

    Worst dealership I have ever worked with. Sales and service departments. Unfortunately, I didn't…read morerealize how bad they were until AFTER the vehicle was purchased. Completely dishonest. Please take your hard earned money elsewhere.

    Pull-A-Part Winston-Salem - autopartssupplies - Updated May 2026

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