From start to finish it was an easy process and I've gone many times. Never had a bad vehicle or experience here.

Extremely disappointed after I walked in Tuesday to check out some Kia souls, was pointed in the direction of the row that they were in & then nothing. My friend and I went and looked at them, walked back into the showroom, people were looking at us like we were aliens. We just left, no assistance whatsoever. Went to a local dealership up here at home yesterday and drove away with a pristine Kia soul. I had planned on doing that Tuesday from CarMax. But everything happens for a reason and I'm so thrilled with the one that I got! read more

I needed a new (to me) car, and quite frankly, I have run out of patience for the dance you have to do at normal car dealerships. Arguing over everything from what they'll give for your trade, to what the price of the new car will be. So I decided to give Carmax a shot, to see if not haggling could also end up as fair dealing. I started online with getting a quote on an approximate trade value for my current car which I deemed acceptable, and then began perusing their selection, eventually finding one I liked. Derrick Dennis then contacted me about making an appointment to schedule a 24 hour test drive. I cannot say enough GREAT THINGS about Derrick. He was patient, professional, knowledgeable, and prompt throughout the entire experience. He is an absolute asset to Carmax. I hope they treat him well. Anyway, the car I actually took on the long test drive ended up not being for me. So I came back the next day, turned in those keys, and tried three more cars on for size. This time for shorter test drives of about 20 minutes each. Derrick unlocked all cars, told us some of the features of each, then let us be to sit in and inspect them all. We ruled one out upon inspection and drove two cars. Eventually we settled on a Honda CR-V with excellent low mileage and only 1 previous owner (a company of some kind). I'm not reviewing the car, so i'll stick to Carmax role in this. After my test drive, I wanted to buy, but noticed some significant scratches on the rear quarterpanel, where it looked like they had drug against a fence or something. Upon pointing this out, Derrick asked the service department if they would take care of that for me at no charge if I bought the car, and they agreed to do so swiftly. That was good enough for me, so Derrick arranged all the paperwork and handed me off to Samara Hairston to do signatures, who was also very professional and efficient. While I signed papers, Derrick got the car washed for me, scheduled my body work appointment, and even transferred my current license plate and frame. I ended up with a car I loved at a price that my research suggested was very fair, and I didn't have to fight for it at all. As promised, the next week I brought the car in, they did the body work, and it all looks good as new. Based on this experience, I absolutely cannot give Carmax anything less than 5 stars, and anyone reading this should seek out Derrick for their next car buy! read more

CarMax - They are remodeling. - Used Car Dealers Near Me - Winston-Salem, North Carolina

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My son had his car totaled in an accident the week before that was not his fault sitting at a red light when a van smashed into him. We needed to get a new car and due to the recent inventory shortage, CarMax had the most. We walked around on Saturday and found something he liked, then went to a dealership that was virtually empty of cars and came back. There is no negotiation with CarMax which makes it easy for me even though I am an excellent negotiator because the price is the price. He had money saved and money from the car being totaled so it was a short experience and the people at CarMax made it very easy. A shout out to Nick our sales guy and the ladies in finance for helping us out. read more

This review is a long time coming. I have purchased two vehicles from the Winston-Salem Carmax, one being my F150. My daughter recently purchased an SUV from them. I have also sold a truck to them once which was a very easy process. The buying process is easy. You can use the website and app to search for cars and trucks. They will even transfer a vehicle from another location if you are interested in it. The buying process is easy as hell. No haggling. The price is the price. You may pay slightly more than if you did elsewhere but you know you got a well maintained vehicle at a fair price with Carmax. If you are financing, Carmax's financing is very competitive on interest rates. Of course you can finance elsewhere if you want or pay cash of course. Highly recommend. Don't forget to use the app. read more

Let me start by saying that if BW Automotive (North or South locations) would have had what I was looking for I wouldn't have hesitated to get It from them due to there extremely competitive price and AMAZING customer service. They also have their own shop (BW Auto Shop)! CarMax: Solid experience. I have sold a vehicle to them before (super simple) and purchased a vehicle before (similar to this experience). For the first time I paid to ship a vehicle here and was relatively simple. Luckily I used the app because even with my long history with them my number was one digit off and was never contact via email or app that my car arrived so it fell on my shoulders to monitor and call. Unfortunately the vehicle had window tint that had to be removed for state inspection but rather than installing the NC legal 32% back on since vehicle advertised (pictures) with tint they just removed it. Everyone at CarMax on all three of my experience have been outstanding but their detailing is terrible. Both my cars I have bought needed about 5 hours of additional detailing. Lack of detail can hide issues that they could have easily fixed and since I paid to ship a car I would have appreciated maybe a little extra initial focus. Took about 4.5 hrs to purchase. I did a online trade quote (multiple places and all about the same give or take $700) but didn't inform them of that and they came back $1,400 less but notated nothing deducted (so why the difference) luckily they stepped up and approved it (I would have walked out of they didn't). I mentioned my trade still had there warranty but they told me to call them but CarMax warranty site says call OR contact dealer to cancel and get prorated warranty. It's a diesel and they failed to fill up the diesel exhaust fluid which is only at 1/4 tank. All in all a positive experience. I still have A return window in case it doesn't work out and I do have some items to address. read more

We bought our 2016 Ford Explorer from CarMax & it was without a doubt the most painless car buying experience in the form of no negotiations - which can & often do take ALL day !!! The whole experience was a good one. Paying the car loan off early was also incredibly easy! I'd buy from them again! read more

I know the car business. I was a salesman first and a manager later, in the car business. I was a "dealership man" for many years, so I KNOW how it works. The first time I did business with CarMax, it was kind of forced upon me. I wanted a 392 Challenger, it had to be black, it had to be between 11 and 15 year model, and it had to have a six speed manual Tremec tranny. That was very specific, and the ONLY one I could find on the east coast was sitting on a CarMax lot in Lancaster, PA. I didn't want to do CarMax. I wanted to do everything they do not do. I wanted to haggle. I wanted to fight for my price. I wanted to shine the tires on my trade in, and fight for it's value. I am 51 now. I am a dinosaur. I LOVE doing all of that, but CarMax is set up for the next generation...who hate all of that. I get it. I understand what it is. But they had the car, so I had no choice. I bit my lip, did it their way, and I got a DAMNED FINE CAR! You see...yeah...they take the haggling out of the equation. But they do it by going "no haggle" on top dollar for the car, and bottom dollar on the trade. But in return...you get something. You get a car you don't have to worry about. They wholesale out every trade in that is not TOP grade, and only sell you the very best cars. They won't have a spec of rust on them. They won't have a single mechanical issue (and if they miss something, you get 30 days to bring it back so they can fix it for you). They take my beloved haggling out...but in return they take all of the worry out, and as I get older I am starting to realize that that is a good trade off. So yeah, I went back today when the family needed a third car. I bought a 2017 Honda Civic from Chad, who is a rock solid professional. He stayed on point, and paid attention to MY deal until my deal was done. He did everything I asked, tried everything on the financing that I asked him to try, and got me the exact deal I was looking for on the exact car I wanted. Look back several years on here, and I probably gave them three stars...because I just wasn't used to buying cars this new way. But now I get it, and now...I kind of dig it. Car Max rocks...and so does my man Chad! read more

Came in for a test drive and was very happy with the service. They were no pressure and friendly. Can't beat that!

We had the pleasure of doing business with Mike today. Very professional, great customer service. He was very patient with all our questions and made things very simple and easy going. Would definitely recommend talking with him! read more

The Winston Salem location is terrible with communication they make you wait 15-25 mins for a Rep. then they ask you for your phone number to call you when someone is available. waited 45 mins no one saw us then they Guy( He was Cool) asked a rep was She almost done to help us (No one currently at her desk ) she tells him no and she's not going to be able to help us so me and my wife left. P.S. I used to have very close friends that worked for CarMax and was told they didn't get paid commission when they sold a car so the Sales doesn't really care if you buy a car or not read more

I recently purchased a car from CarMax. Drove 3 hours to pick it up late last Saturday. It was a nice car, but I realized on the way home, that it didn't have Lane Assist, as I thought it did, so I returned the car when they opened on Monday morning. I was assured if I did decide to return for any reason, and I used ECheck as my form of payment, it would only take a couple of days to get my refund. The sales guy even confirmed this with his manager. I've been waiting all week, calling and trying to get the refund, to just be given the run around and excuses. Looks like they are going to keep the money the full 2 weeks after all. I could have written a paper check and stopped payment, since I returned the car before the banks even opened and funds hadn't even left my account. So, if you think they will give your money back quickly, if you use ECheck, think again. So annoyed. read more

Great service! Reese was very responsive despite being a new salesman. Great place to buy a car.

I'll be buying all my vehicles from Carmax from now on! Thanks Carmax and Leon Williams for a stress free car buying experience :) ~ Suzi read more

My 80 year old father received wonderful service, and is extremely happy with his Carmax experience. I give the Carmax Satellite Service Manager (Mr. General Rainey, Jr.) ten stars! I wish I had waited before my initial post. I was unfair and dead wrong in my initial assessment. I came in from Georgia, and I am so delighted with how knowledgeable, proficient, kind, patient, and professional the Satellite Service Manager was in handling my 80 year old dad's service. I highly recommend the Extended Warranty, and this Carmax team! Stellar service! I thanked God when I drove out of their parking lot, and felt a tear fall down my face as I watched my beloved father smile and talk about how great Mr. Rainey was, and how much he appreciated his time and assistance. I can't put a dollar value on how wonderful the experience with the Carmax was, and how much I appreciate Mr. Rainey and the way he addressed all of my father's questions. Letter grade = A+ read more

This is for the service side of Carmax. My mother had surgery on Monday, which happened to be the day her AC stopped working and one of the hottest days of the year. I called Carmax and brought the car in on Tuesday as instructed. They said it would be about 90 minutes to diagnose it. They called three hours later and said it was the compressor and they didn't have the part to fix it so they sent it to a near by Chrysler dealership to fix it. They never told us that Chrysler would have to send a verification back to Carmax to submit to the warranty company before they could get us a rental car. So, while on the phone back and forth with both Carmax and Chrysler (which neither could give us a straight answer) it was just determined that we wouldn't have a car for at least 5 days and that's just to get it diagnosed at Chrysler, not even the repairs. The communication was lacking, the customer service was abysmal (calling me back to tell me they didn't have time to arrange a rental car and I needed to call the company and "deal with it"), and now we have been lied to about being able to get a rental car because Enterprise will not rent at Carmax's rate without an approval code from Carmax and Carmax said that wasn't necessary when I asked before I called Enterprise. I had truly planned on buying a car from them in the next year or two but after this, I will refuse to do any business with them going forward. read more

This is our third time using CarMax. No haggle, no surprises. I even bought out of state, and everything was taken care of including tax (check made out to my states DMV), and my states DMV application all filled out, so makes it a breeze to walk in, and drive out knowing everything is taken care of. I was fortunate enough to get Jeff St. Sing in Winston-Salem, NC and made me feel like family from the first moment. Sales associates don't make anymore off one car than another, so they focus on putting you in the right vehicle. I like that. Thanks Jeff and the entire staff at CarMax Winston-Salem for making my third car purchase an enjoyable one. David Byrd read more

Called last night to make an appointment for today. Left a message and nobody called me back. Called again this morning, nobody answered in the service department. So I went in, just for an oil change. They can't squeeze me in for 6 days!!! So I pull out of the garage and there is a gate. I ask the man if I can go through so I can leave. He says no, I'll have to back up. I mention that there are other cars behind me so I can't and he ignores me. So I back up to the other cars and nobody moves. So I make a 5-point turn inside their garage to exit in the wrong direction because nobody will let me out. Then another car pulls in to block my escape. Most frustrating experience ever. I took my business to Firestone down the street. read more

I had a good car-buying experience here. I really appreciated the no-haggle-no-hassle pricing; it made the whole buying process easy and seamless. There was absolutely no pressure, which was a nice change from other experiences I've had at dealerships. And, it was a relief when I visited the service department and was covered by the warranty (it was within 30 days). All in all, I recommend them if you're in the market for a vehicle. read more

Car shopping can normally get exhausting and frustrating, but this was not the case with my recent car purchase. From the moment I arrived, I was introduced to a salesman named Lee Wilcox. He was extremely friendly and helpful. I had not decided on what type of car I wanted and we walked the lot to look at my options. I liked several of the cars and I took a test drive in a few of them. Lee was very patient with me and had a great attitude. I decided which car I liked and the whole buying process couldn't have gone any smoother. If I am looking to purchase another car in the future, Carmax will be my first choice. read more

The worst experience of my life. I am a first time car buyer and I can not believe the low level of customer service I have received from CarMax. I have had my car for about 2 and a half weeks and 2 weeks of that it has been in the shop for repairs that CarMax is saying I have to pay out of pocket for it to be fixed when everything that is wrong is covered by them. I am never buying another car from them! read more

Horrible. Waited weeks for a car to be transferred, finally got an appointment, with a text confirmation, and then ended up getting there and the car had been transferred to another store. They gave no explanation and were not willing to do anything for our waste of time. read more

CarMax of Winston-Salem, NC Review-O Stars This was the worst car shopping experience I have ever had in my life and I have bought quite a few cars. I have purchased three cars from CarMax in the past. There has never been a problem. Extremely easy process. The cars were transferred from out of state to CarMax with no problems. I am looking for a midsize SUV at the moment. I found a Cadillac SRX in Maryland I liked and had it transferred to CarMax in Winston-Salem. The salesman whom I will just use his initials from now on, MS, did not do a very good job of communicating with me from the very beginning. I have an email I sent him on December 6th to which I still don't have a reply. There was an issue with me having my husband's power of attorney to which MS waited until I was on the road ten minutes from CarMax to inform I couldn't use it. Then he asked if I wanted to wait until my husband came home to test drive the SRX. I said no because I was almost there. I had made an appointment on Thursday to test drive the SRX at 11:00 am Saturday morning so you would think CarMax would be prepared. They were not. MS comes out to meet me and says "Let's go look at your car." Then he proceeds to walk me to the edge of their lot in the rain. Once we get there he says he doesn't think this is the correct car because it has a sold sticker with someone else's name on it plus he doesn't even have the keys to the SRX with him! It was the correct SRX by the way. He then leaves me in the rain and goes to look for the correct SRX and get the keys. I have had enough of him by now so I go back into CarMax, ask to see the manager (I saw A manager but not The Manager) and tell him I want a new salesman. MS comes up and looks dumbfounded and ask why so I told him he hadn't done a decent job from the beginning and I needed someone who knew their job. He needs to learn some new customer skills and that's a fact. The manager said he would get the next available salesman to help me. S came out, was very friendly, asked to copy my license and said he would get the keys to the SRX and bring it around front for me to test drive. Finally, someone who knows how to treat a customer! The car looked nice outside but as soon as I opened the trunk I could tell the SRX had not even been cleaned! It was dirty and had scuff marks on the sides. Evidently they shipped it from Maryland dirty and didn't bother to clean it once it arrived. The SRX has a small interior. No way my six foot son or husband could sit comfortably in the back. I continued to look inside the car. By the time I got to the front passenger door, opened it and saw gouges in the trim I knew this was not the car for me but I still wanted to check out the driver's seat. I opened the driver's side door and the floor was filthy! That was the last straw! I told S I did not want the car. He said "What do you mean you don't want it?" I said I do not want this car and I will not be buying a car from CarMax. He said do you want to talk to the manager? At first I said no then changed my mind because if he is going to manage a car dealership he needs to know how it is being managed from the customer's point of view! As soon as I stepped foot into the dealership S asked me if I wanted to take a seat. I immediately said no I will not take a seat and marched straight to the same manager. I told him I did not pay three hundred dollars to have a car shipped and then they don't even have the decency to clean it! He said "Let me go take a look." I said don't bother because I am not buying a car from you today or any other day for that matter I also said I would be leaving reviews all over social media and since you are reading this then I was true to my word. I turned around to leave and told them they should be ashamed of themselves and they should! S ran after me and told me they would refund my transfer fee. I said thank you but I am still not buying a car from CarMax EVER! I have done a lot of reviews online and I will give you high praise if you have done your best to make me as a customer happy with your service or product but I will also leave a negative review if you fail to do so. CarMax of Winston-Salem NC failed miserably. If you still want to buy from CarMax then I highly recommend you go to Charlotte, NC or Hickory, NC. They know how to treat their customers. read more

I picked Carmax to do my car shopping because it is suppose to be hassle free . The moment I walked in the door it seemed like everything was true until I got approved and it seemed like Danny Donaldson (manager ) tried to stop me from getting a car. The car that I originally received had a bad battery and alternator so I brought it back the next day to be fixed. They kept it for 10 days to fix it but when I got It back it was still not fixed . So I brought it back to switch it out and Danny made it so difficult and was telling me I was going to return that car and just being really unprofessional . I don't not recommend this car max to anyone as long as he is still working their. Carmax in Greensboro is extremely better . read more

We had to many cars and were looking to get a decent deal by selling one of our luxury cars to carmax. What a waist of time! I was told the car would be inspected all around. Wrong. They didn't even drive the car, didnt put it on a lift to check the body or anything. Low balled us in price and then did the same thing to another customer with a sports car. We were scheduled to see James and he was not even there. Nobody could get ahold of him on his cell phone either. Dont go here. We walked out laughing at them about the price offer. Lol! read more

I was disappointed when I transferred a car from Florida and was not told that the car was being driven to my location as opposed to being trucked and adding over 2k of mileage. Should be forewarned or given an option. I only noticed because the day I put a hold on the car it showed the mileage preshipping. read more

Review is for CarMax service - not sales. They are getting a third star because the front desk staff are super friendly and helpful. But two stars for how super slow they were. I had an appointment for an oil change (AN OIL CHANGE) at 9:30am - and was the second person there. Even pulled into the service bay early - 9:20. Got me going right away - I was stoked. Another couple came in about half an hour after I did. Fast forward to 10:30 - my car was still not ready. But guess what - other couple who rolled in after me.... oh yea, their's is done and they are leaving. I finally got up and asked what the status was at 10:45 - we are just about to come get you - they are running it thru the car wash now. Ok finally, finally, finally - I pulled away at 11:00am. Thank god I didn't have to be any place. I won't choose them again - I thought I would give them a shot since I bought my car at another CarMax location in Colorado. Sorry I did. Do better CarMax. read more

I have now sold two cars to CarMax and purchased three. Every time the experience has been great. I have in the same period purchased from other dealerships and been pleased with the experience there but I must admit I don't really miss the "haggling" process. With CarMax I can bring in a car from anywhere in the country and my maximum obligation is the transfer fee - no requirement that I sign anything in advance agreeing to buy the car. But I have also bought the car I had moved here every time. Super clean used cars. Great extended maintenance plan. My last two purchases have been through "Thomas" at CarMax Winston-Salem - he is absolutely great! read more

I have just purchased my vehicle about 2 weeks ago and have already had to return twice for repairs. That was found while buying the vehicle. Now with that said. I am having mechanical issues and am being told that they will only diagnose the problem before doing any repairs. Which would be okay if I would have bought it a month ago. I do understand it is a used vehicle, but when they say it has undergone a 120 point inspection I shouldn't be having a mechanical issue 2 weeks out. Today I end up talking with the service manager and he was rude as he could be. It amazing how one person can keep a customer from returning to ever purchase another vehicle from Carmax again. Service department rude and think customers are dumb. Sales good to deal with. Me returning to purchase another vehicle from them not gonna happen. read more

It was the 28th day of my 30 day limited Warenty and the Winston Salem location service advisor Tiffany was very unhelpful. My vehicle started cutting off and sputtering and it would do it about every 80miles. Tiffany said that they would check it out. 20 minuets later she called and told me that they could not duplicate the issue (remember it takes 80 miles to get it to happen). She didnt send it to Jeep for 2 days, then had them put the bill on me. Service manager lied, and Corp didnt help. I called and left a message and the service department manager from Winston-Salem location called back to alienate me some more. They owe me $127 for the bill at North Point Jeep and $16 for the sensor. The service manager said I told them I'd pay for it. What was said was if I need to take it to get worked on myself let me know. They said no we will take it over there today because I argued with them because they let my vehicle set for 2 days after I offered to drop it off at the Jeep place myself. I was told "you worry about things on your end we've got this" then I go by and it's still sitting 2 days later which pushed my vehicle to Tuesday getting looked at and Tiffany knew I had a pre-planned trip. Disgusting how companies run over customers. That being said the sales team at Winston was amazing! read more

I have just bought my second vehicle from CarMax. Our sales person Chris was great! He got us through the process with ease and made us feel comfortable. We had a minor issue with our vehicle once we got it home but it's being fixed as I write this. Everything from sales to service has been excellent! read more

I purchased a car from them and left my old car on their lot so I could drive my new car home. They ended up towing my old car away! They said they sent a letter to the address they had on file (which I never received) but did not bother to call the phone number they had on file. It cost me $250 to get my car back and they refused to pay it. How is that for customer service? read more

If I could give 0 stars, I would. Waited 2+ hours with no assistance while there were multiple staff members standing around doing nothing. Save your time and your sanity and avoid this place!! read more

We've used CarMax several times for buying/selling and just selling. It is SO simple and easy and fair. This time (Jan '18) they had just what I was looking for and gave a very good offer for our car. The salesperson (C'Anna Bradshaw) was excellent. We will keep coming back! read more

The sales consultants are very friendly but I asked for a copy of the carfax report on the car that I purchased and I never received it. So I was very disappointed with that part of my car buying experience with Carmax. read more

Allen found the car i wanted and it was shipped to Winston Salem the moment it arrive he call me to set up a appointment for me see the car , Allen very helpful and friendly...it was a great car buying experience and would recommend Allen and CarMax to my friends read more

Been going to this carmax for a few years. But recently their quality in cars has diminished. Cars are looking beat up, none of them are ever clean inside, and salesmen are rude. Would rather go to the one in Greensboro or Charlotte. read more

See Sharif if possible.Very friendly and helpful. They didn't have the vehicle we were looking for at this location but he was glad to help us find exactly what we were looking for at hickory lot. Easy way to buy,sell and or trade. Can't thank our new friend Sharif enough for all his help. Highly recommended!! read more

Shockingly poor customer service at this Hanes Mall Blvd Carmax. After hearing about my Mother's great experience at the Carmax in Chattanooga, TN, I was excited to have a hassle-free experience test driving and purchasing one of the many cars at our Winston Salem Carmax. I was greeted immediately by a friendly guy He entered my info into the computer & told me to have a seat for about 10-15 minutes to wait for a sales rep. He even took my phone number and said they would call when someone was available. Another friendly employee told me to wait on the warm side and have some coffee. I want to be clear - I am not being sarcastic- these folks were genuinely friendly. On the warm side, I found an empty coffee pot, heard a couple who had been mislead in their previous purchase from Carmax discussing their problem with an employee and, eventually, had a nice conversation with another waiting customer. After over an hour, I finally went to check in and was told they were very sorry, but there were no sales reps available, but I could wait. They just couldn't be sure when someone would be available. There was decidedly not the level of concern about having a purchasing customer wait more than an hour to even start a test drive. Given the frustrated couple who had been mislead in their purchase from this Carmax , maybe I dodged a bullet. I will go spend my money at a trustworthy, customer-focused dealer. read more

Their slogan is "The way car buying should be". This is true if you wish to be lied to and given the run-around. My husband and I went for a test drive on a vehicle that they had transferred to their location. The salesman told my husband that the vehicle would take 2 days to arrive. The vehicle was on the lot for a day, we drove by to check, and my husband never received a call. After placing a call to the salesman at the facility, he stated the vehicle has not been shipped yet and will call when it arrives. Knowing the vehicle was there, we proceeded to the facility for a test drive. The salesman working with my husband over the phone left for the day and therefore we dealt with another salesman; not a real problem. Once on the test drive, the salesman rushed through the process and didn't allow time for us to look over the vehicle. We left that day and never received a call about the vehicle again. I will never recommend this facility to anyone and will be sure to tell my story to anyone thinking of using them for future purchases. read more