My mother's check engine light came on with a code related to the catalytic converter. They gave…read moreme a very reasonable estimate compared to other places I checked. I delivered her car early in the them morning and received a call back just after noon that the work was complete. The price came in less than the quote! Everyone at this shop was friendly and answered all my questions. Wonderful service experience! Definately will go back in the future.

My family has been going to conrads since the early 2000's. They have always been nothing but…read moresincere, genuine and kind. This is one of my favorite shops, and even though I may not live as close anymore. I still would bring my car here with no hesitation. I've even had my car towed 90+ miles to get it here over another random shop. They are a little lite on the counter which runs into some communication lapse occasionally but I want my car worked on well, not quick and rushed. They have never hesitated to bring out the malfunctioning part and walk me through how it failed in the system. They are also are never afraid to tell me I have a couple more miles to roll on and to just plan for my next visit. Honest and fair priced mechanics. Having a good mechanic is like a good Dr... vital! Thanks for always taking care of my family and friends! -AK

I have 2 teens who have been pretty rough on their cars. It's frustrating as a parent but they…read moreboth paid for their own car so they've had to learn lessons the hard way. Nick is patient and always tries to help. He's done a great job at very affordable prices and he's honest. Can't recommend him enough.

this boot-leg, trashy business call xpress auto repair on 360 bodenhammer street in kernersville is…read morethe worst place to take your vehicle..the unprofessional owner name nick will lie about your car and will have so many excuses about why its not ready or he will lie about the parts are on the way, and also he will lie about how much it will cost you to repair your car.. i had to call the police to get my truck out the building because he had my truck at that shop(xpress auto repair) for 42 days and never worked on it and lied about napa didn't have the parts, and i contacted napa, and the whole time napa had the parts.. so i'm exposing this boot-leg trashy business, and please, please, please, dont take you vehicle to this piece of shit shop .nick is not a mechanic and he dont know nothing about cars..you will regret taking your vehicle to this shop..nick is trash..i have pictures of the police being up there with me when i picked up my truck if you need to see them...

They are always fair and honest and pleasant to deal with…read moreOur go to for all things car repair !!

Good guys who don't try and upsell nor oversell on products and services. The best report? They do…read morewhat they say they will do...and they do it well!

Dropped in without an appointment and they were accommodating. I knew I couldn't explain to them on…read morethe phone what was going on with my car. They listened, looked, and wrote an estimate for the work I needed. And set an appointment. Great price, and good attitude. And they were able to work on it right away! Something about a carburetor hose.

Don't take your vehicle here! Tried to support local...They damaged my transmission and took no…read moreownership - disappointing

I first found Genuine Car Care Center when I lived in K'ville a few years back. Now that I live…read morebelow Wallburg I still go out of my way to go to them! Friendly, professional and EXTREMELY HONEST! I am typing this review from their waiting room. I came in for four band new tires on a vehicle I have only had for a short time because the dealer told me all four had to be replaced. I thought the fronts looked ok, but trusted the dealer. At Genuine they went to replace the tires but brought me back to show me that the front tires were in practically brand new shape and said they wouldn't feel right giving me four new tires when I only needed two. So two it is. One of my first experiences here a few years back was when I had a nail in my tire. I brought it in. They took off the tire, tested it for leaks, found none, checked the balance and put it back on. When I asked them how much I owed them for doing that, their response was "Nothing. Just bring it back when you need something done." Genuine Car Care Center is a PRIME EXAMPLE of how a small business automotive service provider should be. If you live anywhere remotely close to Kernersville make them your go to provider!

They worked on my ac and made it worse. Worked great for 3 weeks. I do not recommend.read more

This is a late but also current Review. I purchased my 2014 Ford Escape from here back in May 2023…read more The car was on sale and had low mileage. I think it was a good deal. And the salesman was very nice and helpful. I traded in my old car that went towards the purchase. I am glad I purchased a warranty because at the beginning of November 2024, my transmission gave out! My car was towed and brought in. However, I did have to wait over a week because the warranty required all documentation of any services provided on my car. I was also out of town so I couldn't this information. One of the guys (my apologies for not remembering his name) was able to obtain the information needed without me and sent in the warranty. They were able to start working on my car and I was given a loaner car. They had to rebuild my transmission and it took about 2 weeks as he stated. BTW, my warranty was about to expire. I was less than 200 miles from losing it! Overall both of my experiences, were very positive. The salesman did not pressure me into looking at other cars except the one I was looking at. And he was very patient with me. The Service department were very polite, friendly, and professional. I am not sure if my next car would be a Ford but I would come back here if I decide that.

I took my vehicle in for body shop repairs and they were very professional and great at…read morecommunicating.

not a better or more trustworthy mechanic out there. best spot to take your car for service and…read morevalue.

Had an issue with my older civic si that two other places could not resolve. Was fixed in one visit…read morehere. Very friendly, very honest, and knows their stuff.

Great communication, fair prices, and honest about issues. I've taken my car here twice and both…read moretimes they've done a great job. The first story doesn't make me look great, but I'll tell it like it happened. Story one: The first time I took my car there, my car was having chronic issues with the battery dying (in spite of AAA giving me a perfect battery check multiple times). A pseudo-mechanic friend messed around with it on the weekend, but concluded that my vehicle needed professional help. I dropped off my car on a busy weekday morning without an appointment. They were absolutely packed, but were willing to take my vehicle and try to diagnose the issue. They ran diagnostics and tested it in different ways over the course of a couple days, but weren't able to find any issues. My leading hypothesis is that my friend must have knocked something loose back into place. In any event, when I picked up the car, all they charged me for was the oil change. They could have EASILY charged me a ton for all the trouble my non-broken car gave them, but took the honest and transparent route. My car worked just find after I got it. Story two: During my first trip to Beroth, they identified that I had brake issues. My brakes should have still been under warranty under NTB and I told them I was going to try to see if the warranty would pay for it. I took my vehicle to NTB and they tried to charge me an exorbitant sum to replace damage due to a "failed part" (that I they installed.. that was under warranty...). In any event, I took my car into Beroth and they took care of my problem. They were able to charge me half of what NTB wanted to charge me, and did slightly less work (since some of what NTB recommended wasn't necessary). My brakes have been much better since the work they did. Overall, I'd recommend Beroth based on the two times they serviced my car. They had every opportunity to price gouge me, and they didn't. They were personable and took good care of my vehicle.

Got an alignment in July, both front tires have both since worn on the inside to the wire. Less…read morethan 12k miles. Took vehicle today to ask about reimbursement for front tires at the very least. All I got was a "we wouldn't let a vehicle leave like that you must of ran over something".